---
title: 'Solutions Excellence Lead at Pointr'
canonical: 'https://feeny.ai/job/solutions-excellence-lead-pointr-boston-kstsv6tf0z6j'
type: 'job'
last_seen: '2026-09-14'
---

# Solutions Excellence Lead at Pointr

- **Company:** Pointr
- **Location:** Boston, MA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/pointr/b39a7d1f-dd4d-474e-b142-dea8ce58809a

## Job description

Our Story Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

## Role Overview

We’re looking for a Solutions Excellence Lead to join our Pre-Sales team and own pre-sales excellence and technical-commercial solution framing for Pointr’s most complex opportunities. This role sits at the intersection of Sales and Delivery leading discovery and demos, translating deep technical capability (APIs, SDKs, our blue-dot indoor mapping technology) into a clear, outcome-driven story for customers, and making sure what we sell is feasible and well-scoped before it's sold. This is a rare combination of skill sets: someone who is genuinely technical and can hold their own on a hard integration question, and who is equally comfortable presenting and demoing live to senior, non-technical stakeholders. As the team grows, you’ll also mentor other Pre-Sales / Solution Experts as peers, sharing standards and coaching on demos and discovery, rather than managing them directly. This role reports to the CEO.

## What You'll Do

- Lead or co-lead discovery sessions and run tailored, use-case-driven demos for complex and strategic opportunities.
- Personally handle the toughest technical questions live in front of customers APIs, SDKs, integration architecture and translate them into commercial, outcome-driven language rather than deep technical detail.
- Validate solution feasibility in close collaboration with Delivery, and ensure scope, assumptions, and commitments are clearly defined before deal close.
- Own demo standards, demo assets, and demo environments for the Pre-Sales function.
- Define documentation and handover standards from Sales to Delivery to ensure a clean transition from demo to contract to implementation.
- Support Customer Advocates in articulating value and answering technical questions throughout the sales cycle.
- Mentor other Pre-Sales / Solution Experts as the team grows a peer-mentorship relationship focused on demo quality and technical credibility, not day-to-day line management.
- Support the hiring and onboarding of additional Pre-Sales team members as capacity is added.
- Capture recurring customer feedback, objections, and technical questions from demos, and route patterns to Product and Delivery.

What Success Looks Like

- First 90 days: build fluency in Pointr’s technical architecture and product, and run your first customer demos alongside the CEO and Sales team.
- 6 months: independently owning discovery and demos for our most complex opportunities, with a measurable improvement in technical-objection handling.
- 12 months: fully embedded as the technical/commercial bridge between Sales and Delivery, and mentoring at least one additional Pre-Sales team member.

## What We Seek

- 7–10+ years of experience in pre-sales, technical sales, or commercial solution roles within B2B SaaS environments.
- Demonstrated ability to both understand deep technical concepts (APIs, SDKs, system architecture) and deliver confident, compelling live demos to prospects and senior stakeholders — this combination of technical depth and presentation skill is the most important qualification for this role.
- Proven track record leading customer discovery and delivering tailored, use-case-driven demos in complex, multi-stakeholder enterprise sales cycles.
- Experience working closely with engineering or delivery teams to validate feasibility, without directly owning or managing them.
- Structured, detail-oriented approach to scoping and documenting commitments before deal close.
- Experience mentoring, coaching, or providing functional leadership to other pre-sales or technical team members.
- Comfortable operating in a start-up or high-growth environment where processes are still being shaped.
- Professional fluency in English, both written and verbal.

## Preferred Qualifications

- BS or MS in a relevant technology or management field (Computer Science is a plus).
- Prior exposure to location-based technologies, indoor mapping platforms, analytics, or data-driven SaaS products.
- Experience working with enterprise customers across multiple verticals (e.g., healthcare, retail, workplace, events).

## What We Offer

- Supportive, kind (no-ego), and smart team
- Hybrid work (2 days being in the office is required)
- International environment and inclusive culture
- Competitive base salary and attractive stock options
- Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
- Private health care (75%) and Dental
- Company-sponsored parental leave
- 18 days PTO, plus sick time + 12 holidays per year
- 401(k) retirement scheme

Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.

## Compensation

Base salary range: $170,000–$180,000 + bonus, based on experience and market.

We Succeed Together Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.

We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.

We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech.

## About Pointr

## Company Overview
- **One-liner**: Pointr is a global leader in AI-powered indoor mapping, wayfinding, and location intelligence, enabling businesses to digitize buildings and create seamless indoor-outdoor location experiences.
- **Entity Type**: Private (Venture-Backed)
- **Headquarters**: London, United Kingdom
- **Founded**: 2013 (company careers page states “Since 2013”; Built In lists 2014)
- **Founders**: Co-founders include Can A. (CTO) and other individuals (full names not publicly listed)

## Core Business
- **Primary Industries**: Proptech, Smart Buildings, Indoor Location Services, Healthcare, Retail, Aviation, Workplace Management
- **Target Customers**: B2B – Fortune 100 enterprises, hospitals, airports, retailers, and large commercial venues
- **Mission / Purpose**: “Make every building a smart building” (careers page) and “connect people with buildings, at scale” (company page)

## Products & Services
- **Pointr Maps® Platform**: Enterprise-grade indoor mapping and positioning SaaS platform offering digital mapping, turn-by-turn navigation, location tracking, geofencing, and location-based analytics.
- **Deep Location® Technology**: Proprietary machine-learning-based indoor positioning system that delivers accurate “Blue Dot” location without expensive infrastructure.
- **MapScale®**: AI-powered engine that automatically generates indoor maps from building plans, reducing manual mapping effort.
- **Pointr Express®**: A no-code, instant mapping solution that requires no in-app integration.
- **SDKs & APIs**: Dedicated mobile (iOS, Android), web, and kiosk SDKs, plus open and flexible APIs for custom integrations (MapWidget).
- **Industry Solutions**: Tailored modules for healthcare (e.g., integration with Epic MyChart), retail (product wayfinding), smart workplaces, and aviation.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding not disclosed; however, the company has mapped **7 billion square feet** across **5,000+ venues** in **35+ countries** and powers **250 million data points**.
- **Notable Customers & Partners**: UCHealth, The Home Depot, Siemens, U.S. Department of Homeland Security, Cisco, Microsoft, CBRE, ISS, Extreme Networks, major U.S. airlines and airports (Washington Reagan National).
- **Growth Signals**:
  - **109 employees** (LinkedIn, 2025) with **9.1% yearly headcount growth**
  - **9 active job openings** (as of mid-2025)
  - Expanding in healthcare, workplace, and retail verticals globally
  - ISO 27001 and ISO 27017 certified for information security

## Competitive Advantages
- **Accuracy at scale**: Proprietary Deep Location® technology delivers precise indoor positioning without needing expensive beacon infrastructure or constant maintenance.
- **AI-driven map generation**: MapScale® dramatically reduces the time and cost of digitizing buildings.
- **Ease of integration**: Open APIs, flexible SDKs, and Pointr Express® enable rapid deployment (2–3 lines of code for MapWidget).
- **Proven enterprise trust**: Approved/certified by Fortune 100 companies and government entities; ISO certifications reinforce security credibility.
- **Global footprint**: Already live in thousands of venues across 35+ countries, covering billions of square feet.

## Strategic Focus
- Continue to lead in indoor location technology by investing in **AI and machine learning** for smarter map creation and positioning.
- Expand **healthcare and retail verticals** with deep integrations (e.g., Epic MyChart, in-store product databases).
- Enhance **energy management and sustainability** features within smart buildings.
- Grow presence in **North America** (Boston office) and **Middle East** (Dubai office) while maintaining strong R&D in Turkey (Istanbul, Ankara).

## Why Work Here
- **Culture**: Emphasizes **collaboration, harmony, ownership, and scalability**. The company believes in trusting team members to take initiative beyond their remit.
- **Diversity & Inclusion**: Equal opportunities employer – “We believe in equal opportunities… employing a diverse workforce is central to our success.”
- **Work Model**: Multi-location offices (London, Boston, Istanbul, Ankara, Dubai). Not explicitly remote/hybrid, but global team suggests flexibility.
- **Engineering & R&D**: Heavy focus on R&D in Turkey (Ankara/Istanbul) with opportunities to work on cutting-edge AI/ML, mobile, and mapping technologies used by Fortune 100 clients.
- **Growth Trajectory**: Rapidly scaling company with a clear market lead – employees can have outsized impact and career growth.

## Sources
1. [pointr.tech - Careers Page](https://www.pointr.tech/company/careers)
2. [pointr.tech - Homepage](https://www.pointr.tech/)
3. [pointr.tech - Company Page](https://www.pointr.tech/company)
4. [builtin.com - Pointr Profile](https://builtin.com/company/pointr-deep-location-company)
5. [LinkedIn - Pointr Company Page](https://www.linkedin.com/company/pointr-tech-indoor-location-data-analytics-platform)

## Other roles at Pointr

- [Senior Account Manager, Strategic EMEA Accounts](https://feeny.ai/job/senior-account-manager-strategic-emea-accounts-pointr-london-sq3mtbrdbywb) — London, United Kingdom
- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-pointr-boston-htdremym8c7v) — Boston, MA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-pointr-boston-31yw83eznsp8) — Boston, MA
- [Strategic Business Development (Contract)](https://feeny.ai/job/strategic-business-development-contract-pointr-boston-rndsn32kbdkm) — Boston, MA
- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-pointr-istanbul-q92w2srg5npc) — İstanbul, Turkey
- [Strategic Partnerships Manager, Connected Venues](https://feeny.ai/job/strategic-partnerships-manager-connected-venues-pointr-remote-wpec73wpz43z)
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-pointr-london-eqazk8sscyyr) — London, United Kingdom
- [Strategic Partnerships Manager, Connected Venues](https://feeny.ai/job/strategic-partnerships-manager-connected-venues-pointr-boston-t6366axk8mzz) — Boston, MA
- [Senior Account Manager, Strategic Events Accounts](https://feeny.ai/job/senior-account-manager-strategic-events-accounts-pointr-boston-m067gy5pbe60) — Boston, MA
- [Senior Product Manager (Location)](https://feeny.ai/job/senior-product-manager-location-pointr-london-1h08hmwyvp4k) — London, United Kingdom