--- title: 'Solutions Expert at Wing Assistant' canonical: 'https://feeny.ai/job/solutions-expert-wing-assistant-metro-manila-xs3qr3hg4gsm' type: 'job' last_seen: '2026-09-08' --- # Solutions Expert at Wing Assistant - **Company:** Wing Assistant - **Location:** Metro Manila, Philippines - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-04-13 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/getwingapp/a5a58b87-4f93-4e03-96c6-303ae1f9ad37 ## Job description ## About the Role The Solutions Expert is the bridge between Sales and Service Delivery- the “Work Extractor” who captures value from deals right after a client deposits and before a Virtual Assistant (VA) is fully onboarded. Your mission: prevent client drop-off, maintain post-sale momentum, and transform unclear goals into executable systems. You don’t wait for instructions — you hunt for clarity. Through discovery, auditing, and collaboration, you turn chaos into a ready-to-deploy workflow in record time. You ensure every client feels supported, every VA is informed, and every deal transitions seamlessly from excitement to execution — all within the crucial first two weeks. 🎯 Strategic Purpose Act as a buffer between client deposit and VA onboarding. Prevent churn by maintaining engagement during the onboarding gap. Provide psychological reassurance through expert, high-touch interactions. Build the bridge between Sales wins and operational execution, ensuring Day 1 readiness. ## Key Responsibilities 1. Client Auditing & Quality Assurance - Sales Call Auditing: Review all closed deals to identify solution opportunities based on deal value, client goals, VA alignment, and churn risk factors. - Deal Risk Management: Flag vulnerable accounts early. Design and execute proactive engagement strategies to keep clients warm and confident through the transition. - Operational Diagnostics: Perform deep audits (emails, tools, calendars, websites, social platforms) to uncover “invisible work” and redundant routines ready for systemization. 1. Cross-Team Coordination & Pipeline Management - Pipeline Tracking: Communicate continuously with the Customer Success Management (CSM) and Talent Acquisition (TA) teams to monitor placement progress and operational readiness. - Momentum Maintenance: Conduct strategic reach-outs to clients in motion between deal close and VA start date to maintain confidence and progress visibility. - Information Syncing: Ensure all findings are shared back to internal partners, creating a consistent view of deal status and client expectations. 1. Discovery & Work Extraction - Live “Shadowing” Sessions: Lead interactive sessions where you observe clients working via screen-share, narrate logic, and delegate documentation to the Bench VA in real time. - The “Reverse Interview”: Identify the real pain points by asking, “What’s one task making you want to quit your job?” rather than waiting for a handover list. - Process Decomposition: Convert messy routines, voice notes, or screen recordings into clean, logical Standard Operating Procedures (SOPs) that a VA can execute without ambiguity. 1. Documentation & VA Enablement - Findings Translation: Convert discovery insights into digestible, trainable documentation for VAs to ensure alignment and readiness before account handoff. - Enablement Workflow: Summarize findings → share with VA → host a follow-up call to clarify questions and ensure full understanding of task logic. - Bench Collaboration: Work physically on the office floor with Bench VAs to ensure nuanced understanding of the client before “Go Live.” 1. Systems Implementation & Operational Readiness - Tech Setup: Deploy the Wing Tech Stack (LastPass, Slack, project tools) to secure accounts and enable Day 1 operational smoothness. - Confidentiality Shielding: Present Wing’s security protocols to reassure clients and encourage openness during system setup. Success Metrics - The 24-Hour Win: Delivery of the first functional, approved SOP within 24 hours of the client deposit. - Retention Velocity: Number of SOPs/tasks extracted and delegated within the first 7 days post-sale. - Churn Prevention Rate: Percentage of clients who complete a shadowing session and remain engaged v/s going inactive pre-onboarding. ## Requirements - Business Intuition: Ability to look at a CEO’s workflow and instantly identify tasks ready for VA delegation. - Technical Command: Deep fluency with G-Suite, Slack, CRM, and project management tools (Asana, Trello, ClickUp). - Consultative Gravitas: Strong executive presence and communication skills to guide high-level clients efficiently through 15-minute solution sprints. - Cross-Team Agility: Comfort navigating multiple stakeholders and maintaining visibility across workstreams. ## About Wing Assistant ## Company Overview - **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises. - **Entity Type**: Private (funded: Seed & Pre-Seed) - **Headquarters**: Berkeley, California, United States - **Founded**: 2018 - **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn. ## Core Business - **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services - **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing) - **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities. ## Products & Services - **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month. - **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage. - **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant). - **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing. - **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M. - **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020). - **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles. ## Competitive Advantages - **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually. - **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager. - **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead. - **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support. - **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows. ## Strategic Focus - **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement). - **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications. - **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount. ## Why Work Here - **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8. - **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America). - **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement. - **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack. ## Sources 1. [linkedin.com](https://linkedin.com/company/wingassistant) 2. [get.wingassistant.com](https://get.wingassistant.com/) 3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2) 4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/) 5. 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