---
title: 'Solutions Manager at The Orchard'
canonical: 'https://feeny.ai/job/solutions-manager-the-orchard-johannesburg-zqs9xsvpf7kf'
type: 'job'
last_seen: '2026-11-03'
---

# Solutions Manager at The Orchard

- **Company:** The Orchard
- **Location:** Johannesburg, South Africa
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/theorchard/jobs/8902367002

## Job description

The Orchard have an exciting opening for a Solutions Manager to join us in the Johannesburg offices.

The Solutions Manager is responsible for the end-to-end operational onboarding of clients , content management, and synthesizing all back-office inquiries to resolve administrative and operational issues efficiently and accurately.

You will serve as the primary client-facing representative for backend teams - including Legal, Finance, and Operations - this role ensures seamless account setups, catalog ingestions, and digital rights workflows.

You will work closely with the Relationship Management team and Operational Support. As Solutions Manager you will navigate complex technical platforms to advocate for client needs, maintain catalog integrity, and manage the full client lifecycle through offboarding.

The Orchard team meet in the office Monday- Thursday.  Most teams usually work remotely on Fridays.

What you'll do:

Client Onboarding & Lifecycle Management

- Oversee end-to-end onboarding for new artists and labels, managing the path from contract signature and account setup to payment readiness, catalog ingestion, and distribution delivery.
- Collaborate closely with the Relationship Team and Contract Admin during contract cutovers to guarantee smooth operational transitions.
- Manage the complete client offboarding process when agreements expire or conclude, ensuring clean catalog handovers and system updates.

Administrative & Back-Office Representation

- Act as the primary, client-facing liaison for internal back-office teams (Legal, Finance, Operations), addressing client inquiries, gathering feedback, and advocating for client needs.
- Proactively lead client outreach regarding annual tax drills, royalty statement issues, and administrative legal/finance matters.
- Resolve financial and account readiness questions, including payment release criteria and royalty statement clarifications.

Release Operations & Content Management

- Advise clients on product logistics and oversee complex digital release setups tailored to specific label and campaign requirements.
- Open, own, and resolve Concierge support threads in close coordination with Operations and Relationship Support teams.
- Review, approve, and manage Tier 1 releases and resolve Content Review escalations across the assigned team roster.
- Partner with Operations to execute content deletions, takedowns, price tier changes, territory/DSP availability updates, and overall digital catalog maintenance.
- Manage video delivery workflows, including video release approvals, updates, copyright claims, and channel partnerships.

Technical Expertise & Compliance

- Complete and maintain required platform certifications (YouTube, Label Management, Metadata tests) and demonstrate expert navigation of internal systems and DSP tools (Zendesk, Spotify Catalog Manager, Apple Music / iTunes Connect).
- Work directly with the Claims team to engage clients on flagged content issues and resolve rights disputes.

Who you are:

- Strong understanding of digital music distribution and the end-to-end release lifecycle, from contract onboarding and catalogue ingestion through delivery, maintenance and offboarding.
- Demonstrated experience managing complex client onboarding and account setup processes, including coordinating multiple internal stakeholders and ensuring payment and distribution readiness.
- Strong understanding of music metadata, digital rights, ownership, territories, DSP availability and content delivery requirements, with a high level of attention to catalogue integrity.
- Proven ability to manage back-office and operational workflows, including Legal, Finance, Operations, Claims and Contract Administration.
- Strong technical aptitude and confidence navigating multiple platforms, systems and digital tools; experience with Zendesk, Spotify for Artists/Catalog Manager, Apple Music/iTunes Connect, YouTube CMS and similar platforms is advantageous.
- Ability to troubleshoot complex operational, technical and rights-related issues, identify root causes and drive solutions through to resolution.
- Experience managing catalogue maintenance and digital rights workflows, including takedowns, deletions, territory restrictions, DSP availability and price-tier changes.
- Strong understanding of content review, release approvals and quality-control processes, with the ability to make sound decisions while protecting catalogue and client interests.
- Excellent client service and communication skills, with the ability to translate complex operational or technical issues into clear, practical guidance for clients.
- Proven ability to act as a strong client advocate, balancing client needs with internal policies, contractual requirements and operational best practice.

What we give you:

- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break

## Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

Privacy Policy

Please click [here](http://files.smweb.host/za/pcp_sa.pdf)to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.

## About The Orchard

## Company Overview
- **One-liner**: The Orchard is a global tech-driven music distribution and services company that empowers independent artists and labels to grow and adapt in the dynamic music industry.
- **Entity Type**: Private (wholly owned subsidiary of Sony Music Entertainment)
- **Headquarters**: New York, New York, USA
- **Founded**: 1997
- **Founders**: Richard Gottehrer, Scott Cohen, and John Hecker

## Core Business
- **Primary industry/industries**: Music distribution, artist and label services, digital marketing, rights management
- **Target customers**: Independent artists, record labels, content owners (B2B focus, serving creators and rights holders)
- **Mission or purpose statement**: "To empower creators to grow and adapt in the dynamic, global industry" – with a commitment to transparency, flexibility, and artist-first values.

## Products & Services
- **Music Distribution**: Global digital and physical distribution of recorded music to streaming platforms, download stores, and retail.
- **Artist & Label Services**: Marketing, promotion, sync licensing, royalty accounting, and data analytics for independent artists and labels.
- **Digital Operations & Channel Strategy**: YouTube channel management, content policy, and monetization optimization.
- **Kids & Family Division**: Specialized distribution and administration for children’s and family content (e.g., Hasbro partnership).
- **Physical Merchandise**: Via subsidiary Kings Road Merch, offering e-commerce and warehouse services for artists.
- **Metal Injection**: An online metal music publication (owned by The Orchard).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Sony Music, which is part of Sony Group Corporation)
- **Key Metric**: Over 500 employees worldwide in 45 cities; vast roster of independent labels and artists across all genres globally.
- **Notable Investors/Partners**: Sony Music Entertainment (parent company); Hasbro (global administration deal); Above Board (recent acquisition for dance/electronic expansion); Music Business Academy for Africa (talent project partnership).
- **Growth Signals**: Recent acquisition of Above Board (dance/electronic roster); promotion of Tricia Arnold to EVP, Global Artist/Label Services and Sales; expansion of Kids & Family division with Hasbro deal; presence in growing markets like Thailand, Korea, Mexico.

## Competitive Advantages
- **Global Reach**: Presence in 45+ cities worldwide with locally expert teams, enabling tailored market strategies.
- **Tech-Driven Foundation**: Built as a technology-first music company with proprietary tools for distribution, analytics, and rights management.
- **Artist-First Transparency**: Commitment to transparent royalty reporting and flexible partnerships, differentiating from major-label models.
- **Sony Music Backing**: Access to Sony’s resources, network, and industry influence while retaining independent agility.
- **Diverse Roster**: Covers all genres and includes both emerging and established independent acts, plus specialized divisions (kids, metal, dance).

## Strategic Focus
- **Global Expansion**: Strengthening presence in Asia (Thailand, Korea), Latin America (Mexico City), and Africa through partnerships and local hiring.
- **Digital & Channel Growth**: Investing in YouTube channel strategy, content policy, and paid media to maximize artist revenue.
- **Genre Diversification**: Acquiring specialized labels (e.g., Above Board for dance/electronic) and building verticals like Kids & Family.
- **Talent & Culture**: Committed to diversity, equity, and social justice through internal councils (Council for Equity and Progressive Action) and external initiatives.

## Why Work Here
- **Culture**: Emphasis on creativity, tenacity, and passion for music; described as a "global team of diverse individuals united in our love for music."
- **Diversity & Inclusion**: Active Council for Equity and Progressive Action; commitment to racial equity and amplifying underrepresented voices.
- **Growth Opportunities**: 32+ open roles globally across finance, marketing, operations, label management, and technology; promotes internal mobility and "a place to grow."
- **Work Environment**: Hybrid/office depending on location (roles in New York, Los Angeles, London, Berlin, Toronto, Seoul, etc.); some remote college marketing roles.
- **Perks**: Being at the intersection of music and technology; ability to work with independent artists and labels; transparent, artist-first ethos.

## Sources
1. [theorchard.com](https://www.theorchard.com/) – Company overview, mission, values
2. [theorchard.com/careers](https://www.theorchard.com/careers/) – Careers page with values, diversity info
3. [boards.greenhouse.io/theorchard](https://boards.greenhouse.io/theorchard) – Current job listings
4. [theorchard.com/about-us](https://www.theorchard.com/about-us/) – About page
5. [theorchard.com/careers/openings](https://www.theorchard.com/careers/openings/) – Openings page with talent community
6. (Search result) The Orchard Promotes Tricia Arnold – News on executive promotion
7. (Search result) The Orchard Expands Dance and Electronic Music Roster with Acquisition of Above Board – Growth signal
8. (Search result) Hasbro Signs Exclusive Global Administration Deal with Sony Music Publishing – Partnership mention

## Other roles at The Orchard

- [Director, Audience Development & Digital Marketing (Parental leave 12 Months FTC)](https://feeny.ai/job/director-audience-development-digital-marketing-parental-leave-12-months-ftc-mekpt490188f) — London, United Kingdom
- [Solutions Coordinator](https://feeny.ai/job/solutions-coordinator-the-orchard-london-jyhnvz8zbrtn) — London, United Kingdom
- [Director, Digital Retail Partnership and Marketing](https://feeny.ai/job/director-digital-retail-partnership-and-marketing-the-orchard-taipei-q97vapngdqb3) — Taipei, Taiwan
- [Director, Digital Retail Partnership and Marketing](https://feeny.ai/job/director-digital-retail-partnership-and-marketing-the-orchard-beijing-1s92ya0e0r27) — Beijing, China
- [Director, Digital Retail Partnership and Marketing](https://feeny.ai/job/director-digital-retail-partnership-and-marketing-the-orchard-hong-kong-73r6eb9men3n) — Hong Kong
- [Manager, Marketing Strategy, Mexico - The Orchard](https://feeny.ai/job/manager-marketing-strategy-mexico-the-orchard-the-orchard-mexico-city-wf7t9c2kvz68) — Mexico City, Mexico
- [eCommerce Manager - GSA](https://feeny.ai/job/ecommerce-manager-gsa-the-orchard-berlin-ahedkyjnfqd7) — Berlin, Germany
- [Senior Marketing Manager](https://feeny.ai/job/senior-marketing-manager-the-orchard-lagos-drdv6st7ctq1) — Lagos, Nigeria
- [Manager, Corporate Development - The Orchard](https://feeny.ai/job/manager-corporate-development-the-orchard-the-orchard-new-york-brxg38ak000z) — New York, NY
- [Solution Manager - The Orchard](https://feeny.ai/job/solution-manager-the-orchard-the-orchard-seoul-bkheymvrz03d) — Seoul, South Korea