--- title: 'Solutions Manager - The Orchard at Sony Music' canonical: 'https://feeny.ai/job/solutions-manager-the-orchard-sony-music-berlin-a13jedp00w9k' type: 'job' last_seen: '2026-09-16' --- # Solutions Manager - The Orchard at Sony Music - **Company:** Sony Music - **Location:** Berlin, Germany - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/sonymusicentertainment/jobs/8781313002 ## Job description Location: Berlin or Hamburg In dieser kundenorientierten Rolle bist du fest in unsere Relationship-Teams eingebunden und spielst eine entscheidende Rolle für den Erfolg der Labels und Artists, mit denen wir arbeiten. Als Solutions Manager kümmerst du dich um das komplette Onboarding, das Content-Management und behältst bei allen operativen und administrativen Anfragen den Überblick. Dein Ziel: Effizientes Troubleshooting, reibungslose Releaseabläufe mitgestalten und ausführen. Aufgabenbeschreibung: - Du kümmerst dich um das komplette Onboarding für neue Artists und Labels – Account-Setup, Klärung der Zahlungsdetails und gegebenenfalls Katalogübernahmen. - Du bist das Gesicht zu unseren Admin-Teams (Legal, Finance, Ops) für unsere Clients. Du klärst Probleme, sammelst Feedback und setzt dich intern für die Bedürfnisse der Labels & Artists ein. - Du berätst Kund:innen bei der Produkt-Logistik und kümmerst dich um komplexe Setups für digitale und physische Releases, genau so, wie es das Label oder die Kampagne braucht. - Zusammen mit dem Operations-Team managst du den bestehenden Katalog: Egal ob Deletions, Takedowns, Preisänderungen oder Anpassungen bei DSPs und Territories. - Du gehst proaktiv auf Kunden zu, wenn es um Steuerthemen, Probleme mit Abrechnungen oder andere Finance- und Legal-Fragen geht. - Du supportest dein Team proaktiv dabei zu wachsen und gemeinsam Labels und Artists bei ihrem Wachstum zu unterstützen. - Physische Supply Chain Koordination (beinhaltet u.a. Produktanlage & Datenerfassung, Wöchentliches Reporting & Bestandsüberwachung, Metadaten- & Change-Management, Chart-Anmeldung (GfK/GSA), Routine-Kommunikation mit Subvertriebspartnern) Wer du bist: - Du hast idealerweise 3+ Jahre Erfahrung im Bereich Distribution - Du bist lösungsorientiert und hast Interesse daran, Prozesse und Workflows zu optimieren. - Du kennst dich bestens mit Distributions-Anforderungen und Metadaten aus und weißt genau, wie DSPs ticken und welche Strategien dort funktionieren. Was wir bieten: - Die Gelegenheit, kreative Reisen von Artists auf einer globalen Bühne mitzugestalten. - Eine moderne, vielfältige und innovative Arbeitsumgebung, mit Büros, die Bereiche für Zusammenarbeit, Cafeterien, Veranstaltungsräume und mehr umfassen - Eine Investition in Deine Lern- und Entwicklungsförderung - Winterferien (Weihnachten bis Neujahr) * English Translation: Location: Berlin or Hamburg This client-facing role is embedded in Relationship Teams and plays a vital role in the client’s success. The Solutions Manager is responsible for end-to-end onboarding of clients, content management, and synthesizing all operational and administrative inbounds to ensure clients' operational and administrative issues are solved efficiently and correctly. What you will do: - Oversee end-to-end onboarding of new artists and labels, from contract signature and account setup to payment readiness and catalog ingestion and delivery, working closely with the Relationships Team and with Contract Admin at cutover - Be the primary, client-facing representative of Orchard’s administrative teams (including legal, finance, and operations) for clients, addressing issues, gathering feedback, and advocating for client needs within the organization - Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign-specified needs - Work with Operations to process deletions, take downs, pricing adjustments, DSP and territories adjustments, and all management of existing digital catalog - Proactively manage client outreach on tax drills, statement issues, finance/legal related things - Help the team and the clients to grow and expand - Physical Supply Chain Coordination, including: product creation and data entry, weekly reporting and stock monitoring, metadata and change management, chart registration (GfK/GSA) and routine sub-distributor communication Who You Are: - Ideally 3 + years experience working in distribution - Solution-oriented and willing to help streamline processes and workflows - Knowledgeable in distribution requirements, metadata, DSP behaviour and strategy What we give you: - An opportunity to fuel the creative journey on a global stage - A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more - An investment in your learning & development - Winter recess (Christmas through New Year’s) ## Equal Opportunities As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability. Privacy Policy Please click [here](https://www.sonymusic.com/privacy-policy/) to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information. ## About Sony Music ## Company Overview - **One-liner**: Sony Music Entertainment is the recorded music and publishing arm of Sony Group, managing a global roster of artists and a vast catalog of music while operating one of the industry’s leading record labels and distribution platforms. - **Entity Type**: Private (Wholly owned subsidiary of Sony Group Corporation) - **Headquarters**: New York, New York, United States - **Founded**: 1991 (as Sony Music Entertainment, following the acquisition of CBS Records) - **Founders**: Not applicable (corporate division of Sony Group) ## Core Business - **Primary industry**: Music – Recorded music, music publishing, artist services, and distribution. - **Target customers**: B2B (streaming services, advertisers, film/TV studios); B2C (music fans via streaming, live events, merchandise); Enterprise (brand partnerships, sync licensing). - **Mission statement**: “To shape what is coming next in music, technology, and culture” and “entertain and move people.” ## Products & Services - **Record Labels (Columbia, Epic, RCA, Arista Nashville, etc.)**: A&R, recording, marketing, and promotion of artists across all genres. - **Music Publishing (Sony Music Publishing)** : Administration of song rights, sync licensing, and songwriter development. - **Distribution & Artist Services (The Orchard, AWAL)** : Digital distribution, marketing, and global reach for independent artists and labels. - **Direct-to-Consumer (D2C)**: Merchandising, fan engagement platforms, and e‑commerce (Three Ten Merch, The Merch Collective). - **Podcasting & Content**: Original podcast production and ad sales (Global Podcasting division). - **Film & TV Sync**: Licensing music for media (SyncShop, Business & Legal Affairs teams). ## Market Standing - **Valuation / Market Cap**: Not disclosed (private subsidiary); Sony Group Corporation’s music segment reported revenue of approximately ¥1.6 trillion (~$10.6 billion) for FY2024 (ended March 2025). - **Key Metric**: Annual Revenue (music segment) – ~$10.6 billion (FY2024) – as reported by Sony Group. - **Notable Investors / Partners**: Parent company Sony Group Corporation; strategic partnerships with streaming platforms (Spotify, Apple Music, YouTube Music), film studios, and global brands. - **Growth Signals**: Continued expansion through acquisitions (AWAL, Alamo Records, Somethin’ Else); growing podcast and D2C revenue; investment in emerging technology (AI, immersive audio); global headcount of thousands with active hiring across 20+ countries. ## Competitive Advantages - **Vast, iconic catalog**: Ownership of the world’s largest music catalog (over 5 million songs) and rights to legendary artists (Bob Dylan, Bruce Springsteen, Queen, etc.). - **End‑to‑end artist ecosystem**: From A&R and recording to publishing, distribution, merchandise, and sync – all under one roof. - **Global scale & Sony synergy**: Access to Sony’s electronics, gaming (PlayStation), and entertainment divisions for cross‑promotion and technology innovations. - **Deep industry relationships**: Long‑standing ties with streaming services, radio, live events, and media partners. ## Strategic Focus - **Digital transformation**: Expanding direct‑to‑consumer channels, fan‑data analytics, and personalized experiences. - **Emerging technology**: Investment in AI‑assisted music creation, spatial audio, and virtual concerts. - **Global growth**: Strengthening presence in high‑growth markets (India, Latin America, Africa) via local labels and partnerships. - **Diversified revenue**: Growing non‑streaming income through sync licensing, brand partnerships, podcasting, and live events. ## Why Work Here - **Culture**: “Honour the creative journey” – a collaborative, creative environment that values insight, integrity, and imagination. - **Career development**: Award‑winning 12‑month paid internship programs, global mobility, and internal learning opportunities. - **Remote / Hybrid / Office**: Roles are posted for both in‑office (New York, Nashville, Los Angeles, London, Mumbai, Warsaw) and remote positions – policy varies by team and function. - **Perks**: Competitive compensation, benefits, access to a global music community, and the chance to work directly with top artists. - **Engineering & Data**: Growing data analytics, security, and engineering teams (e.g., Label Analytics, Cyber Security, Automation) – tech roles are integrated into a creative business. ## Sources 1. [Sony Music Global Job Board (Greenhouse)](https://job-boards.greenhouse.io/sonymusicentertainment/jobs/8239876002) 2. [Sony Music Careers](https://careers.sonymusic.com/jobs/) 3. [Inside Sony Music – Introducing Sony Music Careers](https://www.sonymusic.com/inside-sony-music/introducing-sony-music-careers/) 4. [Careers FAQ – Sony Music Careers](https://careers.sonymusic.com/how-we-hire/frequently-asked-questions/) 5. 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