--- title: 'Solutions Manager - The Orchard at The Orchard' canonical: 'https://feeny.ai/job/solutions-manager-the-orchard-the-orchard-berlin-ek8kbewz1613' type: 'job' last_seen: '2026-09-15' --- # Solutions Manager - The Orchard at The Orchard - **Company:** The Orchard - **Location:** Berlin, Germany - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/theorchard/jobs/8781312002 ## Job description Location: Berlin or Hamburg In dieser kundenorientierten Rolle bist du fest in unsere Relationship-Teams eingebunden und spielst eine entscheidende Rolle für den Erfolg der Labels und Artists, mit denen wir arbeiten. Als Solutions Manager kümmerst du dich um das komplette Onboarding, das Content-Management und behältst bei allen operativen und administrativen Anfragen den Überblick. Dein Ziel: Effizientes Troubleshooting, reibungslose Releaseabläufe mitgestalten und ausführen. Aufgabenbeschreibung: - Du kümmerst dich um das komplette Onboarding für neue Artists und Labels – Account-Setup, Klärung der Zahlungsdetails und gegebenenfalls Katalogübernahmen. - Du bist das Gesicht zu unseren Admin-Teams (Legal, Finance, Ops) für unsere Clients. Du klärst Probleme, sammelst Feedback und setzt dich intern für die Bedürfnisse der Labels & Artists ein. - Du berätst Kund:innen bei der Produkt-Logistik und kümmerst dich um komplexe Setups für digitale und physische Releases, genau so, wie es das Label oder die Kampagne braucht. - Zusammen mit dem Operations-Team managst du den bestehenden Katalog: Egal ob Deletions, Takedowns, Preisänderungen oder Anpassungen bei DSPs und Territories. - Du gehst proaktiv auf Kunden zu, wenn es um Steuerthemen, Probleme mit Abrechnungen oder andere Finance- und Legal-Fragen geht. - Du supportest dein Team proaktiv dabei zu wachsen und gemeinsam Labels und Artists bei ihrem Wachstum zu unterstützen. - Physische Supply Chain Koordination (beinhaltet u.a. Produktanlage & Datenerfassung, Wöchentliches Reporting & Bestandsüberwachung, Metadaten- & Change-Management, Chart-Anmeldung (GfK/GSA), Routine-Kommunikation mit Subvertriebspartnern) Wer du bist: - Du hast idealerweise 3+ Jahre Erfahrung im Bereich Distribution - Du bist lösungsorientiert und hast Interesse daran, Prozesse und Workflows zu optimieren. - Du kennst dich bestens mit Distributions-Anforderungen und Metadaten aus und weißt genau, wie DSPs ticken und welche Strategien dort funktionieren. Was wir bieten: - Die Gelegenheit, kreative Reisen von Artists auf einer globalen Bühne mitzugestalten. - Eine moderne, vielfältige und innovative Arbeitsumgebung, mit Büros, die Bereiche für Zusammenarbeit, Cafeterien, Veranstaltungsräume und mehr umfassen - Eine Investition in Deine Lern- und Entwicklungsförderung - Winterferien (Weihnachten bis Neujahr) * English Translation: Location: Berlin or Hamburg This client-facing role is embedded in Relationship Teams and plays a vital role in the client’s success. The Solutions Manager is responsible for end-to-end onboarding of clients, content management, and synthesizing all operational and administrative inbounds to ensure clients' operational and administrative issues are solved efficiently and correctly. What you will do: - Oversee end-to-end onboarding of new artists and labels, from contract signature and account setup to payment readiness and catalog ingestion and delivery, working closely with the Relationships Team and with Contract Admin at cutover - Be the primary, client-facing representative of Orchard’s administrative teams (including legal, finance, and operations) for clients, addressing issues, gathering feedback, and advocating for client needs within the organization - Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign-specified needs - Work with Operations to process deletions, take downs, pricing adjustments, DSP and territories adjustments, and all management of existing digital catalog - Proactively manage client outreach on tax drills, statement issues, finance/legal related things - Help the team and the clients to grow and expand - Physical Supply Chain Coordination, including: product creation and data entry, weekly reporting and stock monitoring, metadata and change management, chart registration (GfK/GSA) and routine sub-distributor communication Who You Are: - Ideally 3 + years experience working in distribution - Solution-oriented and willing to help streamline processes and workflows - Knowledgeable in distribution requirements, metadata, DSP behaviour and strategy What we give you: - An opportunity to fuel the creative journey on a global stage - A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more - An investment in your learning & development - Winter recess (Christmas through New Year’s) ## Equal Opportunities As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability. Privacy Policy Please click [here](https://www.sonymusic.com/privacy-policy/) to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information. ## About The Orchard ## Company Overview - **One-liner**: The Orchard is a global tech-driven music distribution and services company that empowers independent artists and labels to grow and adapt in the dynamic music industry. - **Entity Type**: Private (wholly owned subsidiary of Sony Music Entertainment) - **Headquarters**: New York, New York, USA - **Founded**: 1997 - **Founders**: Richard Gottehrer, Scott Cohen, and John Hecker ## Core Business - **Primary industry/industries**: Music distribution, artist and label services, digital marketing, rights management - **Target customers**: Independent artists, record labels, content owners (B2B focus, serving creators and rights holders) - **Mission or purpose statement**: "To empower creators to grow and adapt in the dynamic, global industry" – with a commitment to transparency, flexibility, and artist-first values. ## Products & Services - **Music Distribution**: Global digital and physical distribution of recorded music to streaming platforms, download stores, and retail. - **Artist & Label Services**: Marketing, promotion, sync licensing, royalty accounting, and data analytics for independent artists and labels. - **Digital Operations & Channel Strategy**: YouTube channel management, content policy, and monetization optimization. - **Kids & Family Division**: Specialized distribution and administration for children’s and family content (e.g., Hasbro partnership). - **Physical Merchandise**: Via subsidiary Kings Road Merch, offering e-commerce and warehouse services for artists. - **Metal Injection**: An online metal music publication (owned by The Orchard). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Sony Music, which is part of Sony Group Corporation) - **Key Metric**: Over 500 employees worldwide in 45 cities; vast roster of independent labels and artists across all genres globally. - **Notable Investors/Partners**: Sony Music Entertainment (parent company); Hasbro (global administration deal); Above Board (recent acquisition for dance/electronic expansion); Music Business Academy for Africa (talent project partnership). - **Growth Signals**: Recent acquisition of Above Board (dance/electronic roster); promotion of Tricia Arnold to EVP, Global Artist/Label Services and Sales; expansion of Kids & Family division with Hasbro deal; presence in growing markets like Thailand, Korea, Mexico. ## Competitive Advantages - **Global Reach**: Presence in 45+ cities worldwide with locally expert teams, enabling tailored market strategies. - **Tech-Driven Foundation**: Built as a technology-first music company with proprietary tools for distribution, analytics, and rights management. - **Artist-First Transparency**: Commitment to transparent royalty reporting and flexible partnerships, differentiating from major-label models. - **Sony Music Backing**: Access to Sony’s resources, network, and industry influence while retaining independent agility. - **Diverse Roster**: Covers all genres and includes both emerging and established independent acts, plus specialized divisions (kids, metal, dance). ## Strategic Focus - **Global Expansion**: Strengthening presence in Asia (Thailand, Korea), Latin America (Mexico City), and Africa through partnerships and local hiring. - **Digital & Channel Growth**: Investing in YouTube channel strategy, content policy, and paid media to maximize artist revenue. - **Genre Diversification**: Acquiring specialized labels (e.g., Above Board for dance/electronic) and building verticals like Kids & Family. - **Talent & Culture**: Committed to diversity, equity, and social justice through internal councils (Council for Equity and Progressive Action) and external initiatives. ## Why Work Here - **Culture**: Emphasis on creativity, tenacity, and passion for music; described as a "global team of diverse individuals united in our love for music." - **Diversity & Inclusion**: Active Council for Equity and Progressive Action; commitment to racial equity and amplifying underrepresented voices. - **Growth Opportunities**: 32+ open roles globally across finance, marketing, operations, label management, and technology; promotes internal mobility and "a place to grow." - **Work Environment**: Hybrid/office depending on location (roles in New York, Los Angeles, London, Berlin, Toronto, Seoul, etc.); some remote college marketing roles. - **Perks**: Being at the intersection of music and technology; ability to work with independent artists and labels; transparent, artist-first ethos. ## Sources 1. [theorchard.com](https://www.theorchard.com/) – Company overview, mission, values 2. [theorchard.com/careers](https://www.theorchard.com/careers/) – Careers page with values, diversity info 3. [boards.greenhouse.io/theorchard](https://boards.greenhouse.io/theorchard) – Current job listings 4. [theorchard.com/about-us](https://www.theorchard.com/about-us/) – About page 5. [theorchard.com/careers/openings](https://www.theorchard.com/careers/openings/) – Openings page with talent community 6. (Search result) The Orchard Promotes Tricia Arnold – News on executive promotion 7. (Search result) The Orchard Expands Dance and Electronic Music Roster with Acquisition of Above Board – Growth signal 8. (Search result) Hasbro Signs Exclusive Global Administration Deal with Sony Music Publishing – Partnership mention ## Other roles at The Orchard - [Senior Accountant – Finanzbuchhalter:in (m/w/d)](https://feeny.ai/job/senior-accountant-finanzbuchhalter-in-m-w-d-the-orchard-hamburg-pg8nq3dfqn2m) — Hamburg, Germany - [VP, Commerce, Latin/Iberia - The Orchard](https://feeny.ai/job/vp-commerce-latin-iberia-the-orchard-the-orchard-miami-8xxa4x8scsgh) — Miami, FL - [YouTube Channel Strategy Manager](https://feeny.ai/job/youtube-channel-strategy-manager-the-orchard-london-pntqnsmq89pf) — London, United Kingdom - [Business and Legal Affairs Manager, GSA](https://feeny.ai/job/business-and-legal-affairs-manager-gsa-the-orchard-berlin-yv0c3fw7yswa) — Berlin, Germany - [Senior Coordinator, Corporate Communications & Publicity - The Orchard](https://feeny.ai/job/senior-coordinator-corporate-communications-publicity-the-orchard-the-orchard-wjqnfzxkcfst) — New York, NY - [Manager, Relationship Manager, Argentina - The Orchard](https://feeny.ai/job/manager-relationship-manager-argentina-the-orchard-the-orchard-buenos-aires-6nd06yspa3qf) — Buenos Aires, Argentina - [Jr. Manager, Solutions, Bogotá - The Orchard](https://feeny.ai/job/jr-manager-solutions-bogota-the-orchard-the-orchard-bogota-vw6ekszt2vr6) — Bogota, Colombia - [VP, Commerce - Catalog - The Orchard](https://feeny.ai/job/vp-commerce-catalog-the-orchard-the-orchard-new-york-rk7kdrnjtre5) — New York, NY - [Director, Marketing Strategist, Nashville - The Orchard](https://feeny.ai/job/director-marketing-strategist-nashville-the-orchard-the-orchard-nashville-mdbg9cw8rh9n) — Nashville, TN - [Associate Director, Audience Development - The Orchard](https://feeny.ai/job/associate-director-audience-development-the-orchard-the-orchard-new-york-dsp6je8nbs0r) — New York, NY