---
title: 'Solutions Operations, Mortgage Tech at Aven'
canonical: 'https://feeny.ai/job/solutions-operations-mortgage-tech-aven-remote-0anakvxyadhw'
type: 'job'
last_seen: '2026-09-08'
---

# Solutions Operations, Mortgage Tech at Aven

- **Company:** Aven
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-10
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/aven/724a3f08-34d3-4305-8135-ea3236224766

## Job description

Job Description

We are seeking a Solutions Operations, Mortgage Tech professional to serve as the ultimate system subject matter expert (SME) and troubleshooting partner for our Third Party Originations (TPO) channel. As Aven expands from its consumer direct pedigree into TPO, you will be the primary line of defense for external account executives and brokers navigating our proprietary HELOC technology. You aren't just answering FAQs; you are a technical problem-solver capable of diagnosing complex edge cases in our origination flow. You will bridge the gap between our high-powered engineering team and our front-line sales partners, ensuring that "technology-unsavviness" never stands in the way of a successful loan closing. You will report to the Head of Originations Operations.

The ideal candidate is highly analytical, naturally curious, and thrives in fast-paced environments where problem-solving, ownership, and cross-functional collaboration are critical to success. This role reports directly to the Head of Originations Operations.

## Responsibilities

- System Troubleshooting: Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks.
- Technical Diagnosis: Go beyond surface-level support by reading and interpreting underwriting JSONs and system logs to explain denials or lower-than-expected loan amounts to brokers.
- Edge Case Management: Navigate the "long tail" of mortgage applications where edge cases begin at the 50th percentile, providing high-touch guidance for complex borrower scenarios.
- Product Feedback Loop: Identify and label recurring "bugs" or UI friction points to help engineering and product teams build automated agentic solutions.
- Broker Education: Mollycoddle and train external partners on the "Aven way," helping them utilize our advanced technological weapons to close loans efficiently.
- Efficiency & Scaling: Maintain a high standard of support as we scale toward 1,000+ daily agent messages, utilizing internal tools to maximize individual productivity.

## Qualifications

- Mortgage Expertise: Strong understanding of the HELOC and mortgage origination lifecycle, including common friction points in document collection, income verification, and notarization.
- Problem-Solving: A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness.
- Communication: Exceptional structured communication skills; able to explain technical complexities to non-technical external brokers clearly and patiently.
- Technical Aptitude: Proven ability to navigate complex software systems; experience with JSON, SQL, or technical log analysis is highly preferred.
- Resilience: Disciplined and resilient in a fast-paced environment where you may handle a high volume of high-stakes inquiries.
- Education: Bachelor's Degree.

## About Aven

## Company Overview
- **One-liner**: Aven is reinventing consumer credit by offering the world’s lowest APR credit card backed by home equity, using patented technology to deliver fast, low-cost capital.
- **Entity Type**: Private (Series E, raised $110M in October 2025)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2019
- **Founders**: Sadi Khan (CEO), Usman Ghani (CTO), Murtada Shah (Co-Founder), Collin Wikman (Co-Founder, Head of Design)

## Core Business
- Primary industry: Fintech (consumer credit, financial services)
- Target customers: B2C (homeowners seeking lower-cost credit)
- Mission: “Deliver the lowest-cost and most transparent access to capital at scale” by giving people credit for what they already own. [aven.com/about](https://www.aven.com/about)

## Products & Services
- **[Aven Card]**: A credit card with the world’s lowest APR, secured by home equity. The application process is reduced from 4–6 weeks to as fast as 15 minutes with $0 upfront cost. Patented technology automates underwriting and lien placement. [aven.com/about](https://www.aven.com/about)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised $252M (Series E $110M in Oct 2025, Series D $142M in Jul 2024); cumulative interest saved for customers exceeds $400M. [linkedin.com](https://www.linkedin.com/company/avencard) | [aven.com/careers](https://www.aven.com/careers)
- **Notable Investors/Partners**: Founders Fund, Khosla Ventures, Sequoia Capital, Caffeinated Capital, General Catalyst, NYCA, Max Levchin. Advisory Board includes Timothy Mayopoulos (former CEO of Fannie Mae & Silicon Valley Bridge Bank), Michael DeVito (former CEO of Freddie Mac), Patrick McHenry (former Chairman of House Financial Services Committee), Jim Messina (former White House Deputy Chief of Staff). [aven.com/about](https://www.aven.com/about)
- **Growth Signals**: 120 total employees (per Built In), 31.7% headcount growth YoY, operations in 8 countries (US, Canada, Mexico, Philippines, France, Greece, India, Jamaica). 4.9-star Trustpilot rating with 5,000+ reviews. Recognized on Forbes Fintech 50 and GGV Capital Fintech Innovation 50. [builtin.com](https://builtin.com/company/aven) | [linkedin.com](https://www.linkedin.com/company/avencard) | [aven.com/about](https://www.aven.com/about)

## Competitive Advantages
- **Patented technology** that compresses a traditional home equity loan process (weeks, thousands of dollars) into minutes with zero upfront cost.
- **Lowest APR credit card** on the market, directly attacking the core cost of consumer debt.
- **Customer trust**: 4.9-star rating on Trustpilot and over $400M in cumulative interest saved.
- **Top-tier advisory board** with deep regulatory and financial industry expertise, giving Aven a strategic edge in navigating complex lending laws.

## Strategic Focus
- Continue scaling the machine‑banking platform to cut the cost of capital in half.
- Expand product offerings beyond the initial card (e.g., mortgage tech, capital markets).
- Deepen data‑driven underwriting and automation to reduce friction and cost for customers. [aven.com/careers](https://www.aven.com/careers)

## Why Work Here
- **Culture**: Described as customer‑first, fundamentalist, builder, fast, minimalist, rational, and polymath. Emphasis on deep understanding of systems, laws, and code before inventing. [aven.com/careers](https://www.aven.com/careers)
- **Workplace**: On‑site environment in San Francisco (Campbell, CA and HQ) with some remote or hybrid roles listed. [builtin.com](https://builtin.com/company/aven)
- **Perks & Team**: “Elite tech minds” – mathematicians, engineers, data scientists. Alumni of Google, Meta, Microsoft, Uber, Tesla, and top fintechs. Strong engineering culture with focus on speed and quality. [aven.com/careers](https://www.aven.com/careers)
- **Growth**: Rapidly scaling (100+ employees, 31% YoY headcount growth) with active hiring across engineering, data science, sales, and operations.

## Sources
1. [aven.com/careers](https://www.aven.com/careers)
2. [aven.com/about](https://www.aven.com/about)
3. [jobs.ashbyhq.com/aven](https://jobs.ashbyhq.com/aven)
4. [builtin.com/company/aven](https://builtin.com/company/aven)
5. [linkedin.com/company/avencard](https://www.linkedin.com/company/avencard)

## Other roles at Aven

- [Legal & Compliance](https://feeny.ai/job/legal-compliance-aven-south-bay-area-campbell-ca-4zz8evha014f) — South Bay Area / Campbell, CA
- [Capital Markets Lead](https://feeny.ai/job/capital-markets-lead-aven-new-york-mvbaqsvz2hcp) — New York, NY
- [Data Scientist](https://feeny.ai/job/data-scientist-aven-campbell-c6kt5n91bfsk) — Campbell, CA
- [Machine Learning Engineer](https://feeny.ai/job/machine-learning-engineer-aven-campbell-863zg27y43es) — Campbell, CA
- [Software Engineer](https://feeny.ai/job/software-engineer-aven-campbell-d64dd90nkzcb) — Campbell, CA