---
title: 'Soporte Técnico en CEDIS (Equipos TPV´s) at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/soporte-tecnico-en-cedis-equipos-tpv-s-toshiba-global-commerce-solutions-fhmk15ve3yfe'
type: 'job'
last_seen: '2026-10-26'
---

# Soporte Técnico en CEDIS (Equipos TPV´s) at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Guadalajara, Mexico
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5267080007

## Job description

Toshiba Global Commerce Solutions es un proveedor de servicios tecnológicos para empresas minoristas, enfocado en crear plataformas y productos digitales de alta calidad que aceleran el tiempo de comercialización.

Buscamos un(a) Representante de Soporte Técnico para unirse a nuestro equipo en Guadalajara en CEDIS en Carretera Guadalajara - Chapala  y colaborar con nuestros clientes en la implementación y mantenimiento de soluciones tecnológicas.

Responsabilidades:

- Cumplimiento de los compromisos de servicio de mantenimiento.
- Brindar servicio técnico en sitio a nuestros equipos de tecnología.
- Recepción y gestión eficiente de solicitudes de apoyo del cliente (tickets).
- Realizar mantenimiento en puntos de venta de nuestros clientes.

Requisitos:

- Secundaria o preparatoria técnica.
- 6 meses a 1 año de experiencia en soporte técnico.
- Conocimiento básico de redes, hardware, software y electrónica.

Ofrecemos:

- Contratado directamente por Toshiba y 100% bajo nómina.
- Prestaciones de ley (IMSS, INFONAVIT, bono de día de diciembre, bono de vacaciones).
- Seguro de gastos médicos mayores y menores: Vida, gastos médicos mayores con cobertura dental y visual. (Para el empleado y familiares directos).
- Fondo de ahorro.
- Vales de despensa.
- Plan de pensiones.
- 12 días de vacaciones + 6 días flotantes.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

## Other roles at Toshiba Global Commerce Solutions - External

- [Field Service Technician](https://feeny.ai/job/field-service-technician-toshiba-global-commerce-solutions-external-vancouver-y97fb6f4awh5) — Vancouver, Canada
- [Director of Retail Solutions](https://feeny.ai/job/director-of-retail-solutions-toshiba-global-commerce-solutions-external-durham-wata6rp6rrqm) — Durham, NC
- [Business Development Manager](https://feeny.ai/job/business-development-manager-toshiba-global-commerce-solutions-external-mexico-mmg9fdvt7qsd) — Mexico City, Mexico
- [Soporte Técnico de campo - Equipos TPV (Chilpancingo, Guerrero)](https://feeny.ai/job/soporte-tecnico-de-campo-equipos-tpv-chilpancingo-guerrero-toshiba-global-fbxn5xtp02rm) — Mexico
- [Observability Engineer Lead](https://feeny.ai/job/observability-engineer-lead-toshiba-global-commerce-solutions-external-vwj804y06m9a) — Guadalajara, Mexico
- [QA Automation Intern](https://feeny.ai/job/qa-automation-intern-toshiba-global-commerce-solutions-external-guadalajara-fnekrkzv3gz3) — Guadalajara, Mexico
- [Front-End (UI) Platform Engineer-Retail Point of Sale Systems](https://feeny.ai/job/front-end-ui-platform-engineer-retail-point-of-sale-systems-toshiba-global-3tas9n56g6zp) — Bentonville, AR / Durham, NC
- [Executive Director of Client Delivery](https://feeny.ai/job/executive-director-of-client-delivery-toshiba-global-commerce-solutions-8wy27w8qgfh0) — Durham, NC
- [Field Service Technician (Milwaukee)](https://feeny.ai/job/field-service-technician-milwaukee-toshiba-global-commerce-solutions-external-xjt973n34mc3) — Milwaukee, WI
- [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-0n8nwvpm9k11) — Columbus, OH