--- title: 'Sourcer at Serval' canonical: 'https://feeny.ai/job/sourcer-serval-san-francisco-xcp4gd0kp5py' type: 'job' last_seen: '2026-09-11' --- # Sourcer at Serval - **Company:** Serval - **Location:** San Francisco, CA - **Compensation:** $125k–$200k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-05-19 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/Serval/b4c17f1a-18cf-4912-a5d7-4fd61cd632e6/application **Skills:** Sourcing, Talent Pipeline Strategy, Data Analysis, LinkedIn Recruiter, Juicebox, Wrangle, Startup Sourcing Experience, Talent Community Building, Passive Candidate Nurture > Build and own talent pipeline strategy for technical and non-technical functions, designing creative sourcing initiatives to scale quickly. Partner with hiring managers to identify and engage top talent, utilizing data and relationship-building to construct diverse, high-quality pipelines. ## Job description ## Who We Are [Serval](http://serval.com) is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others. ## Role Overview As a Sourcer at Serval, you'll build and own our talent pipeline strategy from the ground up, spanning both technical and non-technical functions. You'll design and execute creative, high-impact sourcing initiatives that help us scale quickly while maintaining a high talent bar. This role is perfect for someone who thrives on the hunt—combining market expertise, strategic thinking, and creativity to proactively identify and engage top talent before roles are even open. You'll be a crucial partner across the organization, collaborating closely with hiring managers in engineering, go-to-market, operations, and beyond to deeply understand talent needs and build diverse, high-quality pipelines. We're looking for a builder who's energized by research, relationship-building, and pioneering new ways to find exceptional people. ## What You’ll Do - Build & Execute Sourcing Strategies: Develop creative, multi-channel sourcing strategies across both technical and non-technical functions, continuously iterating based on data and market signals. Understand Hiring Needs: Partner with hiring managers across teams to develop accurate candidate profiles, map relevant talent markets, and prioritize pipeline efforts. Engage Top Talent: Proactively identify, research, and reach out to passive candidates through LinkedIn, communities, events, referrals, and unconventional channels. Collaborate Cross-Functionally: Work closely with recruiters and hiring managers to ensure pipeline quality, share market insights, and align sourcing efforts with broader talent strategy. Build & Maintain Sourcing Infrastructure: Select and integrate tools like Juicebox, LinkedIn Recruiter, and Wrangle to enable a scalable, data-driven sourcing process. Champion Data-Driven Sourcing: Track and report key pipeline metrics—outreach rates, response rates, conversion rates—to identify what's working and continuously improve. Stay Ahead of Talent Trends: Keep a pulse on emerging sourcing tools, platforms, and best practices to stay competitive across both technical and non-technical talent markets. ## What You’ll Need - Sourcing experience in a fast-paced environment or B2B SaaS company, with demonstrated success sourcing across both technical and non-technical roles. - Breadth of Scope: Comfortable building pipelines for a wide range of profiles—engineers, product managers, salespeople, operators, and more. - Technical Aptitude: Familiarity with engineering roles and tech stacks, with the ability to engage credibly with technical candidates and understand what makes them tick. - Proven Track Record: Demonstrated success building high-quality pipelines, engaging hard-to-reach passive candidates, and supporting closures of top-tier talent. - Self-Motivated & Adaptable: Thrives in ambiguity and fast-moving environments—able to manage multiple searches simultaneously while maintaining quality and focus. - Strong Communication Skills: Skilled at crafting compelling outreach, articulating the Serval story, and building genuine relationships with candidates over time. - Analytical Mindset: Comfortable using data to assess pipeline health, surface insights, and refine sourcing approaches. ## Nice to Have - Previous experience as an early sourcer at a startup or high-growth company. - Hands-on experience with tools like Juicebox, LinkedIn Recruiter, or Wrangle. - Experience building talent communities or passive candidate nurture programs. ## What We Offer - Impact: Be a key player in shaping the success of our product and company. - Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company. - Culture: Join a culture that values innovation, ownership, accountability, and fun. ## About Serval ## Core Business - **Primary industry**: IT Service Management (ITSM), Enterprise Software, AI-powered Automation - **Target customers**: B2B; IT, Security, HR, and Workplace teams at mid-market and enterprise organizations - **Mission statement**: “Reimagining the employee support experience” by helping everyone get out of the help desk and back to the work they enjoy. ## Products & Services - **Serval Platform (AI-Native ITSM)**: A unified help desk, access management, and automation platform. Includes AI agents (Help Desk Agent, Automation Agent, Insights Agent) that handle requests, provision access, answer knowledge base questions, and surface workflow suggestions. Supports natural-language workflow creation, code-based workflows with no-code UI, and flexible deployment (cloud, hybrid, self-hosted). - **Access Governance & Provisioning**: Manages access requests for any app, resource, or role with customizable policies, approvals, just-in-time provisioning, and automatic deprovisioning via SCIM, API, or AI-generated workflows. - **Asset Management**: Automatically reconciles data from MDM, procurement, IdP, and HRIS into a single source of truth. - **Knowledge Base**: Built-in docs with sync from Notion, Google Drive, Confluence; AI agent surfaces answers instantly. - **Compliance & Security**: SOC 2, HIPAA, GDPR compliant; SIEM integration; role-based access control; auditor-friendly logging. ## Market Standing - **Valuation**: $1 billion (post-money, as of Series B in December 2025) - **Total Funding**: $127 million - Seed (Oct 2025): $5M - Series A (Nov 2025): $47M led by Redpoint - Series B (Dec 2025): $75M led by Sequoia Capital - **Notable Investors/Partners**: Sequoia Capital, Redpoint, and other top-tier investors. - **Growth Signals**: Headcount grew 494.7% year-over-year (from ~10 to 58 employees); 43 active job postings; expanding into UK, Malaysia, Switzerland; high-profile talent from ServiceNow, Verkada, Rippling, Scale AI. ## Competitive Advantages - **AI-native architecture**: Entire platform built around AI agents, not bolted-on AI. Workflows created via natural language. - **Code-based workflows with no-code simplicity**: Workflows stored as code (Git-friendly) but editable in a UI – appeals to both engineers and non-technical teams. - **Flexible deployment**: Cloud, hybrid, or fully self-hosted – rare for modern SaaS, attractive to regulated enterprises. - **Compliance out of the box**: SOC 2, HIPAA, GDPR, SIEM integration – reduces friction for enterprise sales. - **Two-way sync with existing ticketing systems**: Low migration barrier; can integrate with current tools. ## Strategic Focus - **Product expansion**: Continuing to build out AI agent capabilities, access governance, and workflow automation. - **Go-to-market**: Scaling sales and customer success teams (mid-market and enterprise); building brand as the “AI platform for employee support.” - **Global reach**: Opening presence in Europe and Asia to serve multinational clients. - **Hiring aggressively**: 43 open roles across engineering, sales, marketing, design, and customer success. ## Why Work Here - **Culture**: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.” - **Remote/hybrid/office**: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist. - **Notable perks**: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category. - **Engineering culture**: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI). - **Growth trajectory**: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact. ## Sources 1. [serval.com](https://www.serval.com/) 2. [serval.com/careers](https://www.serval.com/careers) 3. [linkedin.com/company/getserval](https://www.linkedin.com/company/getserval) 4. [cbinsights.com/company/serval](https://www.cbinsights.com/company/serval) 5. [serval.com/serval-news/serval---operating-principles](https://www.serval.com/serval-news/serval---operating-principles) ## Other roles at Serval - [Account Executive, Mid Market -EMEA](https://feeny.ai/job/account-executive-mid-market-emea-serval-london-qyxa3rgyj537) — London, United Kingdom - [Sales Manager, Mid-Market - Central](https://feeny.ai/job/sales-manager-mid-market-central-serval-austin-d80ks8w0zh8q) — Austin, TX - [Solutions Engineer - Mid-Market](https://feeny.ai/job/solutions-engineer-mid-market-serval-san-francisco-yc1nw0433s50) — San Francisco, CA - [Senior Field Marketing & ABM Manager, EMEA](https://feeny.ai/job/senior-field-marketing-abm-manager-emea-serval-london-9whtcd870bmq) — London, United Kingdom - [Account Executive, Mid Market - East](https://feeny.ai/job/account-executive-mid-market-east-serval-new-york-5zp0tpqmgdca) — New York, NY - [Account Executive, Strategic- EMEA](https://feeny.ai/job/account-executive-strategic-emea-serval-london-2f76qb7m03xd) — London, United Kingdom - [AE Productivity Lead](https://feeny.ai/job/ae-productivity-lead-serval-san-francisco-r05r2qs9gjs5) — San Francisco, CA - [Deployment Strategist](https://feeny.ai/job/deployment-strategist-serval-london-3sbra3zsbt18) — London, United Kingdom - [Business Operations Lead](https://feeny.ai/job/business-operations-lead-serval-san-francisco-35cc5cj9vzm2) — San Francisco, CA - [Automation Engineer](https://feeny.ai/job/automation-engineer-serval-san-francisco-4z0vsdxbmxd3) — San Francisco, CA