---
title: 'Space Development Agency (SDA) NOC Technician at C3EL'
canonical: 'https://feeny.ai/job/space-development-agency-sda-noc-technician-c3el-hill-afb-j7bhn9mgrwt5'
type: 'job'
last_seen: '2026-09-10'
---

# Space Development Agency (SDA) NOC Technician at C3EL

- **Company:** C3EL
- **Location:** Hill Afb, UT
- **Posted:** 2026-03-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/c3el/jobs/5068208007

## Job description

Overview:

Job Title: Space Development Agency (SDA) NOC Technician

Security Clearance: Secret

Location: Hill AFB, UT

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared professional to support our mission at Hill AFB in Utah. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

- Create and update tickets.
- Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
- Incident Correlation and Fault Analysis:
- Proactively analyze alarms.
- Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
- Identifying the fault condition and its impacts.
- Isolating root causes.
- Coordinating correction of fault situations regardless of the fault in the infrastructure.
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
- Incident Analysis (Fault Isolation):
- Support the fault isolation process.
- Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
- Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
- Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
- Support all customers to include providing global situational awareness support.
- Fault Correction:
- Correct/replace faulty network elements, coordinating with other service providers as necessary.
- Verify that service has been restored upon resolution of all customer-initiated tickets.
- Network/Service Restoration:
- Restore networks and service to full operation.
- Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
- Identify failures that are attributable to a different causes and impacts.
- Conduct reroute and normalization of services and circuits due to outages.
- Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
- Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
- Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
- Works directly with Shift lead and O&M leadership for guidance
- Incident Escalation:
- Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
- Evaluates and provides feedback for training, standard operating procedures, and tools.
- Assist in training Network controllers within O&M.
- Effectively communicates with the O&M team and the customer.
- Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
- Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Minimum Qualifications:

- U.S. Citizenship.
- An active, in-scope US Government issued Secret clearance.
- 2-5 yrs of relevant technical experience.
- Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
- Demonstrated experience in network monitoring, troubleshooting, and service restoration.
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
- Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
- General understanding of network and transport topologies, including IP and DWDM environments.
- Ability to work in a 24/7 operational environment, including rotating shifts.

Desired Qualifications:

- Experience in a Tech Control Facility (TCF) or Cyber Transport environment.
- Background in circuit actions and coordination with telecom vendors.
- Familiarity with IP architecture and network design principles.
- Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations.
- Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
- Additional certifications are a plus, including:
- CCNA (Cisco Certified Network Associate);
- JNCIA-Junos (Juniper Networks Certified Associate);
- F5 Networks Certified Technical Specialist;
- ITILv4 (Information Technology Infrastructure Library, Version 4).

Education:

- A minimum of a High School diploma or equivalent is required.

## About C3EL

## Company Overview
- **One-liner**: C3EL delivers advanced information technology, engineering, and logistics services with a core focus on Command and Control and Communications systems to the Department of Defense and other federal agencies.
- **Entity Type**: Private (Woman-Owned Small Business – WOSB)
- **Headquarters**: Tampa, Florida, United States
- **Founded**: 2012
- **Founders**: Not publicly listed; leadership includes CEO Laura Hoernig and COO Jack Rhodes

## Core Business
- **Primary Industry**: IT Services and IT Consulting, Defense & National Security
- **Target Customers**: U.S. Department of Defense (DoD), Federal Agencies, and allied partners
- **Mission/Purpose**: “Delivering advanced information technology and engineering services with a core focus on Command and Control, Communications systems to the Department of Defense and other Federal Agencies.”

## Products & Services
- **Enterprise IT Services**: Full lifecycle IT infrastructure design, implementation, and management (networks, servers, data centers).
- **Command Center Solutions**: Turn-key design, integration, and delivery of command centers, including AV and communications systems, SCIFs, and briefing centers.
- **Cloud & Virtualization**: Cloud migration, management, and optimization services.
- **Communications Solutions**: Secure, reliable full lifecycle communications (including SATCOM, tactical communications, and voice/data networks).
- **Cybersecurity**: Security operations, network defense, and compliance support.
- **Logistics & Engineering**: Logistics support, engineering services, and program management for deployed and enterprise environments.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Estimated annual revenue $5.0M–$25.0M (LinkedIn data); Total employees 34 (LinkedIn, +6.4% monthly growth)
- **Notable Investors/Partners**: Not publicly listed (privately held); customers include U.S. DoD and other federal agencies
- **Growth Signals**: 37 active job postings (Greenhouse), 94.7% quarterly increase in job postings, presence in 40+ countries, LinkedIn followers 2,600 (+1.1% monthly)

## Competitive Advantages
- **Woman-Owned Small Business (WOSB)** status, enabling set-aside contracting opportunities.
- **Top Secret Facility Clearance** and extensive experience with SCIFs and secure environments.
- **Vertical integration**: Senior management deploys directly with teams, ensuring high-quality execution.
- **Global footprint**: Supports operations in 40+ countries, with personnel experienced in both deployed and enterprise environments.

## Strategic Focus
- Continue to expand DoD and federal agency customer base by delivering mission-critical command, control, communications, and IT solutions.
- Invest in cloud, cybersecurity, and modernization services to meet evolving defense needs.
- Grow workforce through a disciplined hiring pipeline (37 open positions across multiple geographies, including Hawaii, Italy, Kuwait, Belgium, and U.S. bases).

## Why Work Here
- **Culture**: Employee reviews rate culture 3.9/5 and career development 4.1/5; compensation rated 4.5/5 (Glassdoor/LinkedIn).
- **Work Environment**: Supportive, mission-focused environment with a focus on professional growth; many roles require security clearance and offer the chance to work on critical national security projects.
- **Remote/Hybrid**: Many roles are on-site at government facilities (e.g., Tampa, Hawaii, overseas bases); some roles may offer flexibility, but clearance requirements often dictate location.
- **Notable Perks**: Opportunity to work directly with DoD customers, deploy with teams, and gain exposure to cutting-edge command and control technologies.

## Sources
1. [c3el.com – About Us](https://c3el.com/about-us/)
2. [c3el.com – Homepage](https://c3el.com/)
3. [c3el.com – Careers](https://c3el.com/careers/)
4. [Greenhouse – Jobs at C3EL](http://job-boards.greenhouse.io/c3el)
5. [LinkedIn – C3EL Company Page](https://www.linkedin.com/company/c3el)

## Other roles at C3EL

- [SATCOM Operation & Maintenance (O&M) Support](https://feeny.ai/job/satcom-operation-maintenance-o-m-support-c3el-amman-t3gzwpqj7spt) — Amman, Jordan
- [SATCOM Operation & Maintenance (O&M) Support](https://feeny.ai/job/satcom-operation-maintenance-o-m-support-c3el-amman-1bvapfps01gm) — Amman, Jordan
- [SATCOM Operation & Maintenance (O&M) Support](https://feeny.ai/job/satcom-operation-maintenance-o-m-support-c3el-amman-4g3n9bn3v9q5) — Amman, Jordan
- [IT Coordinator](https://feeny.ai/job/it-coordinator-c3el-naval-reactors-facility-nrf-jtay4cbebs3t) — Naval Reactors Facility Nrf, ID
- [ServiceNow Developer](https://feeny.ai/job/servicenow-developer-c3el-west-mifflin-wwg42rk5t56y) — West Mifflin, PA
- [Cybersecurity Specialist](https://feeny.ai/job/cybersecurity-specialist-c3el-schenectady-zaep1rgjj56g) — Schenectady, NY
- [Lead Information System Security Officer (ISSO)](https://feeny.ai/job/lead-information-system-security-officer-isso-c3el-washington-1hcpvp249pde) — Washington, DC
- [Senior Information System Security Officer (ISSO)](https://feeny.ai/job/senior-information-system-security-officer-isso-c3el-washington-4777twt7awts) — Washington, DC
- [Senior Information System Security Officer (ISSO)](https://feeny.ai/job/senior-information-system-security-officer-isso-c3el-washington-mf7vf1jh0y1v) — Washington, DC
- [OSP/ISP Engineering Support](https://feeny.ai/job/osp-isp-engineering-support-c3el-miroslawiec-yf1c0qrbadf1) — Miroslawiec, Poland