---
title: 'Spec II CX Operations (Remote) at Protective'
canonical: 'https://feeny.ai/job/spec-ii-cx-operations-remote-protective-remote-8md1k9a1t61g'
type: 'job'
last_seen: '2026-11-04'
---

# Spec II CX Operations (Remote) at Protective

- **Company:** Protective
- **Location:** Remote
- **Compensation:** $42k–$61k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/protective/32f2bbd8-dd63-4970-af37-525e73464d7d

## Job description

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Job Summary:

The Billing Specialist works remotely with the Billing Manager and Premium Application Specialist to research and resolve premium payment exceptions, follow up on missing or inaccurate information, process premium payments, and communicate with insureds, producers, and internal departments to support accurate and timely premium administration. The Billing Specialist completes assigned work accurately and within documented service standards, maintains clear records, safeguards confidential information in accordance with company policies, and promptly escalates unresolved or unusual premium issues through established channels.

## Responsibilities

- Reviews premium reports, identifies exceptions, and researches discrepancies requiring correction or follow-up emails.
- Supports the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities.
- Follows up on premium reports with missing or incomplete information and obtains the documentation needed to resolve the issue.
- Communicates with insureds and producers to review premium-report discrepancies, explain required corrections, and obtain missing information.
- Processes all types of premium payments accurately through approved electronic payment systems, including E-Pay and Virtual Terminal.
- Prepares and sends correspondence addressing premium discrepancies, missing information, balances due, and other assigned billing scenarios.
- Supports the Premium Application Specialist with premium research, payment application, exception resolution, and related billing activities.
- Partners with other departments to investigate premium discrepancies, share necessary information, and coordinate resolutions.
- Performs other related billing and administrative duties as assigned.

Education and Experience:

- An associate degree is preferred; relevant work experience may be considered in place of the degree.

Required Skills/Abilities:

- Demonstrates strong attention to detail when reviewing premium reports, processing payments, and documenting account activity.
- Communicate professionally and courteously by telephone and through electronic channels.
- Apply strong analytical and problem-solving skills to identify discrepancies, evaluate supporting information, and resolve premium issues.
- Maintains accuracy by verifying information, reviewing completed work, and correcting discrepancies before finalizing transactions or correspondence.
- Prior insurance-industry experience is required; experience with premium billing, payment processing, or related account administration is strongly preferred.
- Proficiency in Microsoft Excel and Word, including organizing and reviewing data, preparing correspondence, and maintaining accurate records.
- Adapts effectively to changing priorities, procedures, workloads, and business needs.
- Communicates clearly and professionally in writing and conversation with insureds, producers, and internal partners.
- Manages multiple assignments, prioritizes competing deadlines, and maintains accuracy in a high-volume environment.

## #LI-VD1

#IND123

Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

## About Protective

## Company Overview
- **One-liner**: Protective is a financial services company providing life insurance, retirement solutions, employee benefits, and asset protection products to individuals and businesses.
- **Entity Type**: Private (Subsidiary of Dai-ichi Life Holdings, Inc., TSE:8750)
- **Headquarters**: Birmingham, Alabama, United States
- **Founded**: 1907
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Insurance (Life, Annuity, Asset Protection, Employee Benefits)
- **Target customers**: B2C (individuals) and B2B (employers, partners)
- **Mission or purpose statement**: "To help everyone deserve confidence through life's moments — big, small and everything in between." [protective.com](https://www.protective.com/about-us)

## Products & Services
- **[Life Insurance]**: Offers term life, whole life, and universal life policies for individuals and families.
- **[Retirement Solutions]**: Fixed and variable annuities, retirement income planning products.
- **[Asset Protection]**: Commercial mortgage investments, structured settlements, and stable value products via Protective Asset Division.
- **[Employee Benefits]**: Group life, disability, and other workplace benefit programs for employers.
- **[Acquisitions & Stable Value]**: Manages and acquires in-force blocks of life insurance and annuity policies.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (subsidiary of Dai-ichi Life Holdings, TSE:8750)
- **Key Metric**: $6.4B annual revenue (PLICO financials) [wellfound.com](https://linkedin.com/company/protective-life)
- **Total Assets**: $142 billion as of December 31, 2025 [protective.com](https://investor.protective.com/Company-Overview/default.aspx)
- **Net Income**: $389 million USD (2024) [linkedin.com](https://linkedin.com/company/protective-life)
- **Notable Investors/Partners**: Parent company Dai-ichi Life Holdings (Japan), one of the largest life insurers globally.
- **Growth Signals**: 
  - Over 14.4 million customers served.
  - 61 acquisitions in company history. [protective.com](https://investor.protective.com/Company-Overview/default.aspx)
  - ~32 million policies and contracts in force.
  - $1 trillion life insurance in force.
  - 3,800+ employees as of Jan 1, 2026 (up from 3,800 reported in 2023).
  - Fastest growing core site in the greater Cincinnati area. [protective.com](https://www.protective.com/about-us/careers)

## Competitive Advantages
- **115+ Years of Stability**: Founded in 1907, the company has a long track record of financial strength and reliability.
- **Parent Backing**: As part of Dai-ichi Life Group, a global top-tier insurer, Protective has access to significant capital and a long-term strategic focus.
- **Diversified Portfolio**: Multiple business segments (Protection, Retirement, Asset Protection, Acquisitions) create revenue stability and cross-selling opportunities.
- **Strong Financial Ratings**: A focus on conservative risk management and a large asset base ($142B) provides market confidence.
- **Scale and Distribution**: A massive in-force block ($1T life insurance) and a large, established customer base.

## Strategic Focus
- **Organic & Inorganic Growth**: Continues to acquire blocks of policies and companies (61 in history) while expanding its core product lines.
- **Virtual Workforce Expansion**: More than half of employees are now remote, signaling a commitment to a flexible, distributed workforce. [protective.com](https://www.protective.com/about-us/careers)
- **Digital Transformation**: Investments in technology and data to improve customer experience and operational efficiency.
- **Talent Development**: Strong focus on internal mobility, continuous learning, and career enrichment programs.

## Why Work Here
- **Culture**: Emphasizes a "protector" mindset, focusing on service to customers, colleagues, and communities. Recognized for workplace engagement and inclusivity. [protective.com](https://www.protective.com/about-us/careers)
- **Hybrid/Remote Work**: Over 50% of the workforce is remote/virtual. Three core sites in Birmingham (HQ), Greater Cincinnati, and St. Louis offer hybrid options. [protective.com](https://www.protective.com/about-us/careers)
- **Benefits**: Comprehensive package including medical/dental/vision with HSA/FSA, a pension plan funded by the company, 401(k) with employer match, paid time off, paid parental leave, short- and long-term disability, adoption assistance, and life insurance. [protective.com](https://www.protective.com/about-us/careers)
- **Career Development**: Company-sponsored education courses, tuition reimbursement, scholarship opportunities for dependents, and a semi-annual "Pulse Survey" to shape culture and learning opportunities. [protective.com](https://www.protective.com/about-us/careers)
- **Notable Perk**: Pension plan remains a differentiator in the current job market.

## Sources
1. [protective.com - Company Overview](https://www.protective.com/about-us)
2. [protective.com - Careers Page](https://www.protective.com/about-us/careers)
3. [investor.protective.com - Company Overview](https://investor.protective.com/Company-Overview/default.aspx)
4. [linkedin.com - Protective Life](https://linkedin.com/company/protective-life)
5. [jobs.lever.co/protective - Job Listings](https://jobs.lever.co/protective)

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