---
title: 'Special Projects, AI Agents Team at Cresta'
canonical: 'https://feeny.ai/job/special-projects-ai-agents-team-cresta-united-states-0n7e6sag3de7'
type: 'job'
last_seen: '2026-09-08'
---

# Special Projects, AI Agents Team at Cresta

- **Company:** Cresta
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/cresta/jobs/5406666008

## Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that changes Customer Experience for F500 companies.

We’re hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market.

What You’ll Do:

Business Operations

- Team operations: Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance.
- Knowledge management: Design an AI-powered “second brain” to centralize team know-how. Establish clear documentation standards and drive accountability for subject-matter owners across specialized topics.
- Scale the team: Develop internal tools and processes to enable scaling. Work as a multiplier across hiring processes (funnel optimization, events) for a team that is on a 8x headcount trajectory.

Special projects

- Lead cross-functional projects at the intersection of product, go-to-market, and operations—deployment pattern synthesis, verticalization, AI Agent product SKUs.
- Seed key initiatives, scaling them from idea to proof-of-concept before housing them in new roles (e.g., verticalization, Agent Academy for customers).
- Grow the Cresta AI Agent and deployment brand by driving content & thought leadership across the team (blog posts, team spotlights, deployment case studies).

What We’re Looking For:

- Bias towards action: No playbook needed — you figure it out and move.
- Comfortable at every altitude: Equally at home developing strategy as building automations.
- Strong operational background: You've built playbooks, pipelines, automations, and scaled operational processes.
- 4–8 years of experience in a high-velocity environments; mix of builder/operator and strategic experience (business operations, strategy & operations, chief of staff, product strategy / operations, or other operator at a fast-scaling tech company)
- Exceptional communication, tailored to audiences at different levels

Bonus Points:

- Experience in a startup or high-growth environment
- AI-native or Agent-building experience

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees

## Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

OTE Range: $170,000–$225,000  + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

## About Cresta

## Company Overview
- **One-liner**: Cresta is the generative AI platform for customer experience, unifying human and AI agents to drive measurable business outcomes for the world's largest enterprises.
- **Entity Type**: Private (Series D, $125M raised in 2024)
- **Headquarters**: Sunnyvale, California, USA (with additional offices in San Francisco, New York, Toronto, London, Berlin, Bucharest, Cluj-Napoca, Tokyo, Taipei, Melbourne)
- **Founded**: 2017
- **Founders**: Zayd Enam, Sebastian Thrun, Tim Shi

## Core Business
- **Primary industry**: Generative AI for Customer Experience (CX) / Contact Center AI
- **Target customers**: Enterprise (Fortune 500), B2B; verticals include customer service, sales, collections
- **Mission or purpose statement**: "Turn every conversation into a competitive advantage" by combining the best of human intelligence and AI.

## Products & Services
- **Cresta AI Agent**: Autonomous voice and digital agent that resolves customer conversations end-to-end (SaaS/AI agent).
- **Cresta Agent Assist**: Real-time AI guidance, suggestions, and knowledge for human agents during live conversations (SaaS).
- **Cresta Conversation Intelligence**: AI that analyzes 100% of conversations to surface insights, behaviors, and revenue opportunities (SaaS).
- **Cresta Knowledge Agent**: Proactive, real-time answers from enterprise knowledge bases delivered to agents (SaaS).
- **Cresta Quality Management**: Automated QA across 100% of contact center conversations (SaaS).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised $270M+ (as of 2026)
- **Notable Investors**: Sequoia, Greylock, a16z, Tiger Global, World Innovation Lab (WiL)
- **Growth Signals**: 
  - 600+ employees across 10+ global hubs
  - Expanded into APAC and EMEA markets in 2025
  - Partnerships with TELUS Digital (June 2026) and New York Mets (June 2026)
  - Launched Conductor (AI agent development tool) in June 2026
  - Reported 20% higher revenue and 30pt NPS improvement for customers

## Competitive Advantages
- **Real-time transformer-based models** deployed at scale since 2018 (Intuit was first customer)
- **Patented conversational AI technology** (multiple patents secured)
- **Unified platform** that combines AI agents, human agent assist, and conversation intelligence
- **Human-centric AI approach** differentiating from pure automation players
- **Fortune 500 trust** and deep enterprise integrations

## Strategic Focus
- **Accelerate adoption of human-centric agentic AI** across global enterprises
- **Expand globally** with new hubs in APAC and EMEA
- **Continue product innovation** (e.g., Conductor for AI agent development, voice AI enhancements)
- **Deepen partnerships** with system integrators and telcos

## Why Work Here
- **Mission-driven culture**: "Mission is the boss" – decisions align with company goals, not hierarchy
- **Flexible work**: Hybrid model with many fully remote roles; offices in major cities worldwide
- **Global team**: 10+ hubs across North America, Europe, Asia, and Australia
- **Perks & benefits**: Multiple medical/dental/vision plans, inclusive parental leave, generous time-off policy, workspace support, learning opportunities (hackathons, guest speakers)
- **Growth mindset**: Autonomy, high-impact roles, and continuous learning encouraged
- **Engineering culture**: Strong emphasis on AI/ML, real-time systems, and building at scale

## Sources
1. [Cresta Careers Page](https://cresta.com/careers)
2. [Cresta About Page](https://cresta.com/about-us)
3. [Cresta Official Website](https://cresta.com/)
4. [Cresta Greenhouse Jobs](http://job-boards.greenhouse.io/cresta)

## Other roles at Cresta

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- [Sales Development Manager - West](https://feeny.ai/job/sales-development-manager-west-cresta-san-francisco-6nqhnp5jjqze) — San Francisco, CA
- [Sales Development Manager - East](https://feeny.ai/job/sales-development-manager-east-cresta-new-york-yezhdnz6q0cw) — New York, NY
- [Manager of Enterprise AI Success.](https://feeny.ai/job/manager-of-enterprise-ai-success-cresta-united-states-p8sdem3j2rcw) — United States
- [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-cresta-united-states-d9tfe2sqmxx6) — United States
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- [Deal Strategy & Operations Manager](https://feeny.ai/job/deal-strategy-operations-manager-cresta-india-8nta6g90h3sf) — India
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