---
title: 'Specialist Client Management (f/m/d) at arsys EN'
canonical: 'https://feeny.ai/job/specialist-client-management-f-m-d-arsys-en-alcobendas-3bcervmfn1zg'
type: 'job'
last_seen: '2026-09-13'
---

# Specialist Client Management (f/m/d) at arsys EN

- **Company:** arsys EN
- **Location:** Alcobendas, Spain
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.eu.greenhouse.io/arsys/jobs/4966732101

## Job description

We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.

We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.

Since August 2013, we have been part of the IONOS Group, Europe's leading digitalisation partner for small and medium-sized companies.

In short, we are a multicultural team that’s passionate about technology, bringing our professional experience from over a dozen countries: Germany, Argentina, Spain, the United States, France, the Philippines, Italy, Poland, Portugal, the United Kingdom, Romania...

As an international Specialist Client Manager at IONOS you play a key role in monitoring performance and managing relationships with third‑party providers in the customer‑service industry. You ensure that outsourced services align with company goals and deliver high‑quality support. Working closely with internal teams and external partners, you drive performance, optimise processes, and make sure Service‑Level‑Agreements (SLAs) and budget targets are met.

## Responsibilities

- Developing the outsourcing strategy: Collaborate with senior management to define and implement an effective outsourcing strategy focused on efficiency and customer satisfaction.
- Partner relationship management: Act as the main point of contact for all international outsourcing partners. Build strong, productive relationships to ensure expectations are met or exceeded.
- Performance monitoring and reporting: Develop KPIs and SLAs to measure partner performance. Oversee day‑to‑day operations and conduct regular performance reviews to confirm quality standards are achieved.
- Risk management: Identify potential risks and devise mitigation strategies. Resolve issues quickly that could affect project timelines, quality, or budget.
- Coordinating cross‑functional teams: Work closely with internal groups such as product management, IT, and customer service to ensure smooth communication and alignment of goals.
- Financial management: Manage budgets related to outsourcing partnerships, delivering cost‑effective solutions without sacrificing quality.
- Continuous improvement: Conduct post‑project reviews to assess the success of outsourcing initiatives and identify areas for improvement.

RequirementsBackground & Experience

- Professional Experience:

experience managing outsourcing relationships in the customer‑service sector. Project‑management experience and vendor‑management skills are required

- Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, Telecommunications, or a related field (or equivalent practical experience).

Technical Knowledge & Skills

- Tech Sector Knowledge: Broad understanding of web hosting, cloud infrastructure, domain management, servers, and web applications.
- Languages: Professional fluency in English (written and spoken) to collaborate effectively with international teams across the group, along with fluency in Italian.

Soft Skills

- Excellent written and verbal communication skills.
- Strong negotiation, customer-centric mindset, and problem-solving abilities.
- Self-motivated, proactive, and capable of working autonomously with strong time-management skills.
- Analytical thinking and the capability to solve complex problems while driving continuous improvements.

## Benefits

- Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers.
- Flexible working hours to organize your schedule according to your needs.
- Ability to work remotely or hybrid in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.
- Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.
- Personalized training in cutting-edge technologies, certifications, or any area that interests you.
- Various employee discounts for activities and products.
- We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.

At Arsys we value diversity and welcome all applications regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

## About arsys EN

## Company Overview
- **One-liner**: Arsys is Spain’s leading provider of web hosting, cloud infrastructure, and digital presence solutions for businesses and professionals, and is a subsidiary of the IONOS Group.
- **Entity Type**: Private (subsidiary of IONOS Group, which is part of publicly traded United Internet AG).
- **Headquarters**: Logroño, Spain, with additional offices in Madrid, Barcelona, Seville, Bilbao, and Valencia.
- **Founded**: 1996 (based on company history references) [arsys.net](https://www.arsys.net/about)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: IT services, web hosting, cloud computing, and managed infrastructure.
- **Target customers**: B2B – small and medium businesses (SMBs) and enterprises seeking digital transformation, web presence, and cloud solutions.
- **Mission or purpose statement**: “Drive digital transformation and provide businesses with access to the full benefits of the Cloud.” [arsys.net](https://www.arsys.net/about)

## Products & Services
- **Domain Registration & Email**: Domain name registration and professional email hosting.
- **Web Hosting & Online Shops**: Shared hosting, CMS hosting, and e-commerce platforms.
- **Managed Hosting**: Fully managed server solutions with support and maintenance.
- **Cloud Infrastructure (Public/Private/Hybrid)**: Flexible cloud servers, virtual desktops, storage, backups, and custom architecture design.
- **ICT Solutions**: Enterprise services including teleworking projects, SAP deployments, managed security, and custom cloud migrations. [arsys.net](https://www.arsys.net/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (subsidiary, parent IONOS Group is part of United Internet AG).
- **Key Metric**: Total Funding – N/A; Annual Revenue – Not publicly available; however the company reports **1.2 million active services** and **over 250,000 clients**. [arsys.net](https://www.arsys.net/)
- **Notable Investors/Partners**: IONOS Group (Europe’s leading digitalisation partner for SMBs), United Internet AG. Since August 2013 Arsys has been part of IONOS. [arsys.net](https://www.arsys.net/about)
- **Growth Signals**: 400+ employees; offices in six Spanish cities; 30 years of operation; 36% of staff dedicated to 24/7 customer support resolving 620,000+ queries per year; data centres powered by 100% renewable energy; ISO 50001, 14001, 9001, 27001, and Tier III certified. [arsys.net](https://www.arsys.net/about/team) | [united-internet.de](https://www.united-internet.de/en/brands/arsys.html)

## Competitive Advantages
- **Own data centres in Spain**: Two advanced facilities (main in Logroño, 6,000 m²) with 100% renewable energy, high energy efficiency, and Tier III reliability.
- **Localised 24/7 support**: Multichannel customer service (phone, chat, social, client area) delivered in Spanish from Spain.
- **Comprehensive compliance**: ISO 9001, ISO 27001, National Security Framework (ENS) certifications.
- **Strong track record**: Pioneer in European cloud hosting since 2010; part of IONOS Group with global reach (32 data centres worldwide).
- **Sustainability commitment**: Ongoing carbon footprint reduction, green IT practices. [arsys.net](https://www.arsys.net/) | [united-internet.de](https://www.united-internet.de/en/brands/arsys.html)

## Strategic Focus
- Drive digital transformation for SMBs through customised cloud migrations, managed security, and scalable infrastructure.
- Continue investing in innovation, renewable energy, and green IT to differentiate in the hosting market.
- Expand managed services and enterprise-level solutions (SAP deployments, teleworking platforms) while maintaining strong local support.

## Why Work Here
- **Culture**: Multicultural team of over 400 employees from a dozen countries (Spain, Germany, USA, UK, France, Italy, Argentina, etc.). Average age is 34 – a mix of experienced professionals and young talent. [arsys.net](https://www.arsys.net/about/team)
- **Work Environment**: Passionate about technology, with a focus on continuous learning and professional development. Offices in Logroño, Madrid, Barcelona, Seville, Bilbao, and Valencia.
- **Remote/Hybrid Policy**: Not explicitly stated; current job listings specify office locations (Alcobendas, Valencia, Logroño, Barcelona, Seville), suggesting on-site or hybrid presence. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/arsys)
- **Notable Perks**: 24/7 customer service exposure, hands-on work with cutting-edge cloud and Linux platforms, career growth within IONOS Group, and commitment to sustainability.

## Sources
1. [arsys.net](https://www.arsys.net/)
2. [arsys.net/about](https://www.arsys.net/about)
3. [arsys.net/about/team](https://www.arsys.net/about/team)
4. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/arsys)
5. [united-internet.de](https://www.united-internet.de/en/brands/arsys.html)

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