--- title: 'Specialist, Customer Success at Dataroid' canonical: 'https://feeny.ai/job/specialist-customer-success-dataroid-istanbul-htnb3kbads9v' type: 'job' last_seen: '2026-09-25' --- # Specialist, Customer Success at Dataroid - **Company:** Dataroid - **Location:** Istanbul, Turkey - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-05-04 - **Last confirmed live:** 2026-09-25 - **Apply:** https://jobs.lever.co/dataroid/40119720-4424-4994-8569-c401f3484127 ## Job description Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform! Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing. As Turkey's fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences. At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 500 million users. ## Responsibilities - Develop a deep understanding of our analytics and engagement platform and contribute to strategic plans that maximize customer retention and satisfaction in global and local markets. - Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication. - Work closely with customers to co-create successful use cases that demonstrate business value and support growth. - Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies. - Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer. - Provide product feedback and insights to the business and product teams. - Ensure 100% satisfaction among all customers. - Understand product infrastructure with technical and business perspective. ## Requirements - Fresh Graduate pursuing a bachelor’s degree in engineering, Business Administration, or any other relevant degree or a maximum of 3 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis. - Desire to work in a dynamic and fast-moving startup environment. - Data analytics interpretation skills with a consultancy mindset. - Passion for supporting client’s growth through digital insights and engagement actions. - Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively. - Desire to learn of technology, digital and innovation. - Excellent listening, negotiation, and presentation skills. Why Dataroid? 🌟Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday. ‍💻Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable. 📚Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey. 🚀Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together. 🎯Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued. ## FIND MORE ABOUT US  🔎 Our career page: https://www.dataroid.com/careers/ Our company page: https://www.dataroid.com/ We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices. ## About Dataroid ## Company Overview - **One-liner**: Dataroid provides an AI-powered digital analytics and customer engagement platform that helps enterprises unify data, visualize customer journeys, and deliver personalized, real-time interactions. - **Entity Type**: Private (Seed stage; $8.6M total funding) - **Headquarters**: Istanbul, Turkey (Sarıyer/ITU Teknokent) - **Founded**: Not publicly available - **Founders**: Can Elmas (Co-Founder & CTO), Elif Parlak (Co-Founder) ## Core Business - **Primary industries**: Digital analytics, customer engagement, marketing technology - **Target customers**: B2B – large enterprises in highly regulated sectors (finance, airlines, retail) - **Mission**: “Unleash the potential of digital with data” – turning every digital interaction into growth through a secure, agentic platform. ## Products & Services - **Dataroid Platform**: A unified digital analytics and customer engagement suite. Collects and unifies data from all digital touchpoints, provides AI-powered journey analytics, and enables real-time personalized communications (push notifications, in-app messages, surveys, A/B testing). Designed for enterprise compliance (SOC 2 Type II, no cookies, end-to-end encryption). - **AI Agent D**: An AI-powered assistant that delivers instant behavioral analytics, real-time alerts, and ready-to-approve campaigns with enterprise-grade security. - **SDK**: Plug-and-play SDK for mobile and web, with zero impact on app performance and go-live in under an hour. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total funding $8.6M (Seed rounds: $2.0M in 2023, $6.6M in 2026) - **Notable Investors**: Tacirler Portfolio, TIBAS Ventures, Koc GSYF VC - **Growth Signals**: 70+ enterprise brands, 500M+ digital users, 10B+ daily processed events, 30K+ requests per second. Headcount 62 (+9.4% YoY); LinkedIn followers 10,812 (+35.6% YoY). Offices in Istanbul, Dubai, London, New York. Recent client wins include İşbank (Turkey’s first national bank) and Pegasus Airlines (72% increase in ticket purchases). ## Competitive Advantages - **Anonymity by Design**: No cookies, end-to-end encryption, SOC 2 Type II compliant – crucial for privacy-sensitive industries. - **Cloud-Agnostic Infrastructure**: Deploy locally with bank-grade compliance and multi-tenant isolation. - **High Performance**: 4M+ data points per minute, full coverage, no sampling. - **Fast Integration**: Plug-and-play SDK with zero performance impact, go-live in under an hour. ## Strategic Focus - Deepen AI capabilities (AI Agent D) to automate insights and campaign creation. - Expand presence in the Middle East (Dubai office) and other regulated markets. - Continue to serve finance, airlines, and retail with real-time, data-driven customer engagement. ## Why Work Here - **Culture Values**: “Supporter” – collaborative environment where team members actively support each other and clients. - **Perks**: Competitive compensation and benefits package. - **Work Model**: Mix of remote and on-site depending on role (e.g., Senior Backend Engineer is Full-Time/Remote; Specialist, Customer Success is Full-Time/On-Site). - **Offices**: Istanbul (HQ), Dubai, London, New York – offering global mobility. - **Engineering Culture**: Emphasis on AI, real-time data processing, and enterprise-grade security. 44% of employees are in technical roles. ## Sources 1. [dataroid.com](https://www.dataroid.com/) 2. [dataroid.com/company](https://www.dataroid.com/dataroid-company/) 3. [dataroid.com/careers](https://www.dataroid.com/careers/) 4. [linkedin.com/company/dataroid](https://linkedin.com/company/dataroid) 5. [jobs.lever.co/dataroid](https://jobs.lever.co/dataroid) ## Other roles at Dataroid - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-dataroid-istanbul-ft8wtd2f8wh0) — Istanbul, Turkey - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-dataroid-istanbul-8twz4qgefmzr) — Istanbul, Turkey