---
title: 'Specialist I, Support Operations at Promethean'
canonical: 'https://feeny.ai/job/specialist-i-support-operations-promethean-wroclaw-bjdgfvwn15vq'
type: 'job'
last_seen: '2026-11-01'
---

# Specialist I, Support Operations at Promethean

- **Company:** Promethean
- **Location:** Wroclaw, Poland
- **Work type:** hybrid
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/prometheanworld/ef971801-2602-40ca-8ad7-bb61eacfa60b

## Job description

The Specialist I, Support Operations role is to provide administration services for Warranty and Support on Promethean’s Hardware products. Supporting our third-party Global AI based processing partner within US working hours.

This role is to provide the best customer service through Service Provider process administration, asset registration, stock management, logistics, invoicing, purchasing, warranty processes and general administration support.

Base annual salary: 60,600 PLN - 75,700 PLN + eligibility for the annual bonus

Working hours: 2pm - 10pm CET / UTC+1

Job Duties and Responsibilities:

- Be part of a team that effectively administers warranty processes for:
- Global Warranty Service administration and processes
- Global Service Provider Processes
- Global Warranty Logistics Processes
- Global Warranty Stock Management
- Ensure excellent customer service, constantly striving to improve processes and response times for the customer.

Job Skills and Qualifications:

- 0-1 years’ experience in General administration
- Knowledge with Microsoft packages (Excel)
- Some knowledge of Salesforce.com and ERP systems.
- Good team worker with a proven ability to manage own time effectively.
- Self-motivated with the ability to work to strict deadlines, while multitasking.
- Good clear communication skills (verbal & written)
- Flexible, positive, and creative approach to work and meticulous attention to detail
- Ability to build collaborative working relationships, apply tact, diplomacy, and good interpersonal skills, when dealing with internal and external partners.
- Relevant administration qualifications
- Experience of leading projects
- Experience of logistics, stock management & warehouse processes an advantage

## About Promethean

## Company Overview
- **One-liner**: Promethean creates interactive displays and software that transform classrooms and workplaces into engaging, collaborative learning environments.
- **Entity Type**: Private (owned by private equity; most recently held by *NetDragon Websoft Holdings* from 2015 to 2023, after which it was sold to a consortium led by *Axiom Asia Private Capital*)
- **Headquarters**: Blackburn, England, United Kingdom (global HQ)
- **Founded**: 1997
- **Founders**: Nicky MacCallum, Tony Cann

## Core Business
- Primary industry/industries: Education Technology (EdTech), Interactive Displays & Collaboration Software
- Target customers: K-12 schools, higher education institutions, corporate training environments, and collaborative office spaces (B2B, B2G, Enterprise)
- Mission or purpose statement: "Transforming learning and collaboration for the better" [prometheanworld.com](https://www.prometheanworld.com/about-us/)

## Products & Services
- **ActivPanel**: Interactive flat-panel displays for classrooms and meeting rooms. Core hardware product.
- **ActivInspire / ActivSuite**: Software ecosystem including lesson creation tools, interactive assessment tools, and orchestration software.
- **Promethean ScreenShare**: Wireless screen sharing solution for collaborative spaces.
- **Spur (formerly ClassFlow)**: Student-response and lesson-delivery software.
- **ActivManager**: Cloud-based device management software for IT administrators.
- **Professional Development & Training**: On-site and on-demand instructional coaching and training for educators.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held)
- **Key Metric**: Annual Revenue – Estimated at approximately $300 million–$400 million (pre-transaction estimates). 'Not publicly available' as a confirmed figure.
- **Notable Investors/Partners**: Majority stake held by *Axiom Asia Private Capital* consortium (acquired in Nov 2023 from NetDragon). Key partners include *Google for Education*, *Microsoft Education*, and *Level Access* (accessibility compliance).
- **Growth Signals**: Reached 1.8 million classrooms across 126 countries [prometheanworld.com](https://www.prometheanworld.com/about-us/careers/). Continues to invest in AI-driven features to reduce teacher workload. Expanding corporate collaboration product line.

## Competitive Advantages
- **Hardware + Software Ecosystem**: Deeply integrated suite that is often adopted at the institutional level, creating switching costs.
- **Global Distribution**: Established channel partnerships and a support network spanning North America, EMEA, and Asia.
- **25+ Year Track Record**: One of the most recognized brands in interactive displays for education, trusted by school systems worldwide.
- **Accessibility & Privacy**: Proactive compliance (GDPR, COPPA, levels A/AA) with dedicated accessibility partnerships, making it harder for smaller competitors to match.

## Strategic Focus
- **AI Integration**: Building AI-powered tools into ActivInspire and ActivPanel to automate lesson planning, generate content, and reduce teacher workloads.
- **Sustainability & Net Zero**: Reducing packaging, sourcing minerals responsibly, and working toward net zero emissions across product lifecycle.
- **Hybrid Collaboration**: Expanding the use of their interactive panels beyond pure education into enterprise meeting rooms and hybrid workspaces.
- **Global Reach**: Penetrating deeper into underserved markets (Middle East, Asia, Latin America) with localized hardware and software.

## Why Work Here
- **Impact**: Directly contribute to improving education and collaboration for millions of students and teachers worldwide. *"Our technology changes lives."* [prometheanworld.com](https://www.prometheanworld.com/about-us/careers/)
- **Culture & Values**: Emphasis on growth mindset, collaboration, trust, integrity, and diversity. Employees are described as passionate go-getters who value work-life balance.
- **Global & Remote Flexible**: Hybrid and remote roles available across the US, UK, Netherlands, Spain, India, and China. Specific role policies vary (some roles in Blackburn are on-site; others are fully remote). [jobs.lever.co](https://jobs.lever.co/prometheanworld)
- **Benefits**: Competitive benefits supporting well-being, paid time off for volunteering, and a focus on professional growth. [prometheanworld.com](https://www.prometheanworld.com/about-us/careers/)
- **Hiring Process**: Transparent, values-based, and typically includes a recruiter screen, hiring manager interview, and a 3–5 interview loop (virtual or onsite). Response time target is within 2 business days post-interview. [prometheanworld.com](https://www.prometheanworld.com/about-us/careers/our-hiring-process/)

## Sources
1. [Promethean World About Us](https://www.prometheanworld.com/about-us/)
2. [Promethean World Careers](https://www.prometheanworld.com/about-us/careers/)
3. [Promethean Hiring Process](https://www.prometheanworld.com/about-us/careers/our-hiring-process/)
4. [Lever Careers Page](https://jobs.lever.co/prometheanworld)

## Other roles at Promethean

- [Business Development & Channel Executive (Midlands)](https://feeny.ai/job/business-development-channel-executive-midlands-promethean-birmingham-514pst628ezd) — Birmingham, United Kingdom
- [Regional Channel Manager - Dallas, TX](https://feeny.ai/job/regional-channel-manager-dallas-tx-promethean-united-states-brwseh8agwr3) — United States