---
title: 'Specialist, Platform Product at Monumental Sports & Entertainment'
canonical: 'https://feeny.ai/job/specialist-platform-product-monumental-sports-entertainment-washington-4ycg64avjapx'
type: 'job'
last_seen: '2026-09-15'
---

# Specialist, Platform Product at Monumental Sports & Entertainment

- **Company:** Monumental Sports & Entertainment
- **Location:** Washington, DC
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/monumentalsports/jobs/5224208007

## Job description

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview:

The Platform Product Specialist will support both the operational and strategic management of the Monumental+ Platform, focusing specifically on ViewLift and the overall Product direction. This position requires meticulous attention to detail, the capability to manage day-to-day operational support, internal communications, and tracking issue resolution. Key responsibilities include gathering and documenting detailed business requirements, ensuring optimal platform performance, and supporting critical initiatives. This position will also be instrumental in supporting wider organizational direct-to-consumer goals, focusing on enhancing user engagement, increasing revenue through platform optimization, platform reliability, and supporting the evolving needs.

Do you have a strong work ethic, are detail driven, creative, have a positive demeanor, and eagerness to learn? Apply today! We'd love to hear from you!

Responsibilities:

- Assist with developing and defining strategic plans by evaluating technological capabilities and business needs, with a focus on strengthening DTC offerings and aligning platform initiatives with broader business goals.
- Create summaries, reports, and presentations that outline project statuses, identify risks, and performance data relevant to DTC.
- Help facilitate meetings with customers and leaders from Marketing, Sales, Programming, Engineering, IT, BI, Content, and other relevant teams to identify and clarify business needs as it relates to ViewLift and other development efforts.
- Translate user, team, and business needs into detailed business requirements, and product requirements, including user stories and acceptance criteria.
- Engage with members of Monumental Sports Network to refine and prioritize the product backlog, ensuring alignment with business goals.
- Maintain comprehensive documentation and clear processess for all initiatives, strategic plans and project phases, from initial requirements gathering to final approved product requirements.
- Stay informed on technological advancements and CMS capabilities that could impact the platform or related initiatives, and champion the adoption of new workflows and tools across the broader team.
- Serve as the primary point of contact for ticket/bug support related to the ViewLift platform and FreshDesk, addressing issues such as system bugs, UX problems, and performance bottlenecks.
- Coordinate daily with the support team at ViewLift to resolve issues in a timely manner.
- Develop documentation to better track and monitor tickets/bugs to more easily identify trends and patterns, enabling faster issue resolution.
- Monitor platform performance metrics and data flows to ensure they meet predefined benchmarks and business needs.
- Analyze data daily to identify trends, anomalies, and areas for improvement in platform functionality and user experience in GA4, GTM, Stripe.
- Prepare and present regular reports on platform health and performance to senior management, emphasizing DTC metrics and performance.
- Handle general project communications, keeping all parties informed about project statuses, updates, and critical changes.
- Conduct workshops and training sessions to help partners understand new features and functionalities of ViewLift.
- Other duties as assigned.

Minimum Qualifications:

- Bachelor’s degree or equivalent professional experience.
- 2+ years of experience in product support, digital operations, technical support, or direct-to-consumer media platforms.
- Familiarity with digital product management, Quality Assurance testing, and web/app performance analytics tools (e.g., Google Analytics 4, Google Tag Manager, Stripe).
- Demonstrated ability to convert customer needs into detailed business/product requirements, user stories, acceptance criteria, and technical process documentation or workflow diagrams.
- Strong verbal and written communication skills.
- Experience serving as a liaison between cross-functional teams (Programming, Marketing, Business Intelligence) and external vendors or video platform partners.
- Ability to monitor platform health metrics, identifying recurring technical anomalies or UX bottlenecks, and turning data into actionable recommendations or executive reports.
- Flexibility to work non-standard hours, including evenings, weekends, and holidays as needed to support urgent platform troubleshooting and live broadcast/event stability.

Pay Range: $64k - $69k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

## About Monumental Sports & Entertainment

## Company Overview
- **One-liner**: Monumental Sports & Entertainment (MSE) is a private, family-owned sports and entertainment conglomerate that owns and operates eight professional sports teams, five venues, a regional media network, and a philanthropic foundation, primarily based in Washington, D.C.
- **Entity Type**: Private
- **Headquarters**: Washington, D.C., USA
- **Founded**: June 10, 2010
- **Founders**: Ted Leonsis (Founder, Chairman, Managing Partner, and CEO)

## Core Business
- **Primary Industries**: Sports management, venue management, media broadcasting, esports, live entertainment.
- **Target Customers**: B2C (fans, event attendees), B2B (corporate partners, advertisers, sponsors), and the broader Washington, D.C. community.
- **Mission/Purpose**: Guided by a "double bottom line" philosophy: to do well and do good, serving the community while delivering world-class sports and entertainment experiences. Their stated goal is to be "America’s leading sports and entertainment family."

## Products & Services
- **Professional Sports Teams**: Owns and operates championship-winning franchises across multiple leagues.
    - **Washington Capitals** (NHL)
    - **Washington Wizards** (NBA)
    - **Washington Mystics** (WNBA)
    - **Capital City Go-Go** (NBA G League)
    - **Wizards District Gaming** (NBA 2K League)
    - **Caps Gaming** (NHL Gaming League)
- **Venues**: Operates premier sports and entertainment venues.
    - **Capital One Arena**: A 20,000-seat venue in downtown D.C. hosting over 220 events annually. Undergoing a multi-year, transformative renovation to create a world-renowned entertainment district.
    - **MedStar Capitals Iceplex**: State-of-the-art training facility for the Capitals.
    - **EagleBank Arena** (at George Mason University): Managed by MSE.
    - **District E Powered by Ticketmaster**: A dedicated esports and live-event theater.
- **Media Platform**:
    - **Monumental Sports Network**: A regional media platform distributed on linear, digital, and OTT platforms. It is the exclusive local broadcast and streaming network for the Capitals, Wizards, and Mystics.
- **Philanthropy**:
    - **Monumental Foundation**: Unifies the charitable efforts of the teams, athletes, and fans to support local, regional, and national nonprofits in the greater Washington D.C. region.

## Market Standing
- **Valuation**: Valued at **$7.84 billion** by CNBC in July 2025.
- **Key Metric**: **Net Revenue Goal of $1B+** and **850+ full-time employees**.
- **Notable Investors/Partners**: Minority shareholders include the **Qatar Investment Authority** and **Arctos Partners**. Other notable stakeholders include Jeffrey Skoll, Sheila Johnson, and Mark Lerner. The company has a long-term deal with the city of Washington, D.C. to keep the Capitals and Wizards at Capital One Arena through **2050**.
- **Growth Signals**:
    - **$9.2 billion redevelopment** of downtown Washington, D.C. surrounding Capital One Arena.
    - Expansion into **Gallery Place** encompassing over 200,000 square feet of space.
    - Expansion of the Monumental Sports Network footprint to the Anacostia area.
    - Named a **Top Corporate Philanthropist** by Washington Business Journal in 2025, with over $4.5 million donated to local nonprofits.

## Competitive Advantages
- **Integrated Ecosystem**: Unmatched vertical integration owning the teams, the venues, the media network, and the esports franchises, creating a unique, self-reinforcing business model.
- **Prime Real Estate**: The long-term, 2050 lease for Capital One Arena and the surrounding $9.2 billion redevelopment provides a stable, high-value physical and economic moat in the nation's capital.
- **Brand Power & Legacy**: Ownership of iconic, championship-winning teams (Capitals, Mystics) with decades of history and deep community roots.
- **"Double Bottom Line" Philosophy**: A strong focus on community impact and philanthropy enhances brand loyalty and attracts mission-driven talent.

## Strategic Focus
- **Fan Experience & Technology**: Integrating technology across all touchpoints to create immersive, data-driven experiences. The Capital One Arena renovation is a key priority.
- **Entertainment District Development**: Transforming the area around Capital One Arena into a world-class, year-round entertainment destination.
- **Media & Content Growth**: Expanding the Monumental Sports Network's reach and original programming.
- **Esports & Gaming**: Continued investment in and growth of its esports franchises (Wizards District Gaming, Caps Gaming) and the District E venue.

## Why Work Here
- **Culture**: Described as "values driven," transparent, nimble, and collaborative. The organization emphasizes a "culture of teamwork and collaboration" and is consistently named a **"Top Place To Work in Washington, D.C."**
- **Mission-Driven**: Employees are part of a company that genuinely prioritizes community impact, philanthropy, and being "in service to the community."
- **Scale & Impact**: Opportunity to work across eight professional teams, five venues, and a media network, offering a diverse and large-scale operational environment.
- **Work Environment**: Based in Washington, D.C., at the heart of a major redevelopment project. Specific remote/hybrid policy not publicly disclosed but likely office-centric given the nature of venue and event management.
- **Leadership**: Led by Ted Leonsis, a well-known entrepreneur and venture capitalist, who is deeply involved in the community and the league governance (NBA, NHL, WNBA).

## Sources
1. [Monumental Sports & Entertainment - Who We Are](https://monumentalsports.com/who-we-are/)
2. [Monumental Sports & Entertainment - Brands](https://monumentalsports.com/brands/)
3. [Monumental Sports & Entertainment - Management](https://monumentalsports.com/group/management/)
4. [Wikipedia - Monumental Sports & Entertainment](https://en.wikipedia.org/wiki/Monumental_Sports_%26_Entertainment)

## Other roles at Monumental Sports & Entertainment

- [Supervisor, Food Service Maintenance](https://feeny.ai/job/supervisor-food-service-maintenance-monumental-sports-entertainment-washington-tw2zrc12dj95) — Washington, DC
- [Engineer](https://feeny.ai/job/engineer-monumental-sports-entertainment-washington-mwyj7bkmt7ew) — Washington, DC
- [Manager, Member Services](https://feeny.ai/job/manager-member-services-monumental-sports-entertainment-washington-n5y2k0a5ntjx) — Washington, DC
- [Engineer](https://feeny.ai/job/engineer-monumental-sports-entertainment-washington-district-of-columbia-s4t3d2e7bnmx) — Washington District of Columbia, United States
- [Studio Producer](https://feeny.ai/job/studio-producer-monumental-sports-entertainment-washington-7yc0n1f567yv) — Washington, DC
- [Manager, Box Office](https://feeny.ai/job/manager-box-office-monumental-sports-entertainment-fairfax-gd502pmrad3p) — Fairfax, VA
- [Senior Manager, Lifecycle Marketing](https://feeny.ai/job/senior-manager-lifecycle-marketing-monumental-sports-entertainment-washington-f635c2qg3v0w) — Washington, DC
- [Director, Engineering and Technology](https://feeny.ai/job/director-engineering-and-technology-monumental-sports-entertainment-washington-8pah9whv97nm) — Washington, DC
- [Internship: Digital Editing (Part-Time/Seasonal)](https://feeny.ai/job/internship-digital-editing-part-time-seasonal-monumental-sports-entertainment-4tavrq3z774w) — Washington District of Columbia, United States
- [Game Night Staff: Videographer (Part-Time/Seasonal)](https://feeny.ai/job/game-night-staff-videographer-part-time-seasonal-monumental-sports-nvdgdhncwg02) — Washington District of Columbia, United States