--- title: 'Specialist Project Manager, AI at NICE' canonical: 'https://feeny.ai/job/specialist-project-manager-ai-nice-pune-zg2bxbh0cb6v' type: 'job' last_seen: '2026-10-20' --- # Specialist Project Manager, AI at NICE - **Company:** NICE - **Location:** Pune, India - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-20 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5005812101?gh_jid=5005812101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? NiCE is building SPARK, an internal incubation team that transforms AI ideas into enterprise-ready tools used across CX International. We are looking for an experienced Project Manager to drive end-to-end delivery of technology and AI initiatives, ensuring timely execution, effective stakeholder collaboration, and successful deployment. You will manage multiple projects across the Software Development Life Cycle (SDLC), coordinating global teams to turn innovative ideas into scalable, business-ready solutions. How will you make an impact? Own the SPARK delivery engine, ensuring ideas move from concept to adoption through strong governance, clear plans, and proactive stakeholder management. Manage the incubation portfolio from intake through prototype, pilot, and enterprise rollout using Agile methodologies, stage gates, and structured delivery practices. Lead sprint planning, stand-ups, reviews, retrospectives, and delivery tracking through Monday.com, ensuring transparency and execution excellence. Oversee scope, timelines, budgets, resources, risks, dependencies, and governance, maintaining RAID logs and proactively resolving blockers and escalations. Partner with Business Analysts, AI Architects, and Builders to define initiative charters and deliver measurable business outcomes. Drive stakeholder communication, providing clear updates on progress, risks, decisions, and value realization. Coordinate cross-functional teams across global regions, ensuring collaboration, accountability, and seamless transition from build to operations. Apply an AI-aware delivery approach, managing the lifecycle from experimentation and deployment to monitoring, adoption, and continuous improvement. Track delivery and value metrics, capture lessons learned, and evolve a repeatable SPARK delivery playbook. Ensure successful deployment and handover through UAT, training, support readiness, ServiceNow processes, and SLA-aligned operational support. Have you got what it takes? Bachelor’s degree in a relevant field or equivalent experience 8-11 years of project/program management in software or technology delivery across the full SDLC Experience delivering AI/ML/Generative AI solutions, including at least one production deployment Strong Agile and hybrid delivery expertise with tools like Jira, Confluence, or Azure DevOps Proven ability to manage multiple projects, stakeholders, budgets, timelines, and risks Experience leading global, cross-functional teams without direct authority Strong executive-facing communication and presentation skills Practical understanding of AI model evaluation, deployment, and monitoring Fluent in English You will have an advantage if you also have: Experience taking AI/GenAI projects from prototype or pilot to production. Exposure to innovation labs, stage-gated delivery, MLOps, or LLMOps. Experience with global onsite/offshore delivery models and enterprise rollouts. Familiarity with ServiceNow, support SLAs, and incident management. PMP, PMI-ACP, PRINCE2, or Scrum Master certification. Experience in CX, contact centre, CCaaS, or enterprise SaaS environments. What’s in it for you? Join SPARK and help transform AI ideas into practical solutions used across NiCE. Collaborate with global technology and business teams, work with emerging technologies, and contribute to meaningful innovation while growing your career in a dynamic, global organization. Enjoy NiCE-FLEX! NiCE-FLEX offers a hybrid working model with 2 days in the office and 3 days working remotely each week, encouraging flexibility, collaboration, and innovation. Requisition ID: 11873 Reporting into: Director Role Type: Individual Contributor ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. 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