---
title: 'Specialty Pharmacy Liaison at Shields Health Solutions'
canonical: 'https://feeny.ai/job/specialty-pharmacy-liaison-shields-health-solutions-california-ch66ybtmvss2'
type: 'job'
last_seen: '2026-10-30'
---

# Specialty Pharmacy Liaison at Shields Health Solutions

- **Company:** Shields Health Solutions
- **Location:** California
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/shieldshealthsolutions/jobs/8039748003

## Job description

Job Purpose:

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.

Job Duties:

- Provide “legendary” care to hospital patients by providing a full suite of custom medication management services.
- An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.
- Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.
- Handle all medication needs of patients.
- Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.
- Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider.
- Review the patients need for financial assistance and secure financial assistance when needed and available.
- Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription.
- Secure prescription renewals.
- Communicate directly with patients to assist them in the awareness of their medications
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Answer, resolve and triage inbound inquiries.
- Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Actively participate in process improvement initiatives.
- Protect organization's value by keeping information confidential.
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
- Other duties as assigned.

Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Education/Experience:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education: High School Diploma or GED required.

Salary: An employee in this position who performs the job duties in California can expect a salary rate between $70,304 and $75,000 plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: [California Workforce Privacy Notice](https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf) and [Privacy Policy.](https://www.shieldshealthsolutions.com/privacy-policy/)

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

## About Shields Health Solutions

## Company Overview
- **One-liner**: Shields Health Solutions is the nation’s first integrator of specialty pharmacies into health systems, helping hospitals and clinics manage complex medications and improve patient outcomes.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Not explicitly stated in search results; likely based in the United States (Quincy, MA, per external sources, but not confirmed in the provided data)
- **Founded**: 2012
- **Founders**: Jack Shields

## Core Business
- Primary industry: Healthcare (specialty pharmacy integration, health system partnerships)
- Target customers: B2B – health systems (hospitals, clinics, academic medical centers) and drug manufacturers
- Mission: Break down barriers between patients and the specialty medications they critically need; elevate what specialty pharmacy can do for health systems.

## Products & Services
- **TelemetryRx®**: A purpose-built technology platform that identifies eligible specialty patients, provides customized data reporting, and standardizes specialty pharmacy operations across a health system.
- **Integrated Clinical Services**: Trained, certified clinical pharmacists and technicians embedded in health systems to help patients navigate treatment, manage medication adherence, and reduce administrative burden.
- **Payer & Drug Access Solutions**: Trade relations experts secure access to 90%+ of limited distribution drugs and specialty medications; payer teams expand network access 3x; financial support teams ensure affordable care for patients.
- **Patient Support Center**: Prior authorization and financial assistance services to help patients obtain and afford their medications.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: More than 80 health system partners across 47 states, covering over 1,000 hospitals and clinics; ~50 specialty and rare disease states managed
- **Notable Investors/Partners**: Not disclosed in provided materials; partner health systems include leading academic medical centers and community hospitals
- **Growth Signals**: Expanded network to 80+ health systems; consistently named a Great Place to Work for 5+ years; ranked among Fortune’s Top 100 Workplaces, Best Workplaces in Healthcare™, and Becker’s Healthcare Top 150 Places to Work

## Competitive Advantages
- First-mover advantage as the first company to integrate specialty pharmacy directly into health systems
- Proprietary TelemetryRx® platform that unifies data and workflows across diverse hospital settings
- Deep payer and manufacturer relationships enabling access to 90%+ of limited distribution drugs and 3x network expansion
- High-touch, data-powered clinical model that lowers total cost of care while improving patient outcomes

## Strategic Focus
- Continue expanding health system partnerships nationwide
- Innovate new care models and patient engagement tools (e.g., refill management, oncology clinical pharmacy services)
- Enhance technology platform to deliver real-time data and analytics for specialty pharmacy operations
- Maintain a patient-first, compassionate culture while scaling the team

## Why Work Here
- **Culture**: Voted a Great Place to Work for five consecutive years; emphasis on kindness, inclusion, and intentional acts of care. Employee Resource Groups support diversity and belonging.
- **Benefits**: Competitive medical/dental/vision insurance with no waiting period, 401k matching, 4 weeks PTO plus 8 paid holidays and 2 floating holidays, paid parental leave, paid mental health & wellness coaching, short/long-term disability and life insurance.
- **Career Growth**: Entrepreneurial environment where employees can chart their own path; PGY1 Community-Based Pharmacy Residency program; opportunities across clinical, operational, and tech roles.
- **Work Policy**: Mixed – both on-site and remote roles available (e.g., Remote positions for Pharmacy Liaison, Benefit Eligibility Specialist, etc.)
- **Recruitment Integrity**: Official communications only from shieldsrx.com domains or text; no payment or sensitive info requested before offer; all applicants must apply formally.

## Sources
1. [shieldshealthsolutions.com](https://shieldshealthsolutions.com/)
2. [About Us – Shields Health Solutions](https://shieldshealthsolutions.com/about/)
3. [Our Culture – Shields Health Solutions](https://shieldshealthsolutions.com/about/our-culture/)
4. [Jobs at Shields Health Solutions (Greenhouse)](https://job-boards.greenhouse.io/shieldshealthsolutions)

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