---
title: 'Specialty Pharmacy Supervisor of Patient Services at Shields Health Solutions'
canonical: 'https://feeny.ai/job/specialty-pharmacy-supervisor-of-patient-services-shields-health-solutions-esjtbr26tass'
type: 'job'
last_seen: '2026-10-16'
---

# Specialty Pharmacy Supervisor of Patient Services at Shields Health Solutions

- **Company:** Shields Health Solutions
- **Location:** Portland, OR
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/shieldshealthsolutions/jobs/8017065003

## Job description

🩺 Supervisor of Patient Services

📍 Location: Remote with onsite travel as needed in the West Coast region (WA, OR, CA)

🌟 Make an Impact on the Patient Experience

Are you a pharmacy professional who thrives in a leadership role and is passionate about improving patient care, team performance, and operational excellence? We are seeking a Supervisor of Patient Services to support and develop a high-performing team while driving workflow efficiency, collaboration, and service excellence across our patient services operations.

In this role, you will partner closely with the Manager of Patient Services to oversee daily operations, evaluate productivity and workflows, mentor team members, and help ensure exceptional support for both patients and internal stakeholders.

🎯 Job Purpose

Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members.

🚀 What You'll Do

✅ Lead, coach, and develop a team of up to 10 FTEs

✅ Review staff messaging and Epic pools to ensure timely completion of work

✅ Support FFT communications and resolve delivery slip concerns

✅ Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons

✅ Monitor PA Log activity and identify operational gaps

✅ Evaluate TelemetryRx completion and coordinate coverage as needed

✅ Observe workflows and provide coaching and performance feedback

✅ Assist with weekly staff meetings and rollout kickoff calls

✅ Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff

✅ Recommend and implement workflow improvements in partnership with the Manager of Patient Services

✅ Identify opportunities to enhance patient interactions and operational efficiency

✅ Support onboarding and new-hire access requirements

🎓 Education & Experience

- High school diploma or equivalent
- 3+ years of pharmacy technician experience
- 1+ years of Pharmacy Liaison experience preferred
- State registration and national CPhT certification required (or obtained within an agreed timeframe)

🏆 What Makes You Successful

- Strong leadership and coaching abilities
- Excellent organizational skills and attention to detail
- Outstanding interpersonal and communication skills
- High integrity and professionalism
- Dependable, collaborative, and patient-focused
- Proficient in Pharmacy Operating Systems, EMRs, and Microsoft Office

🔒 Confidentiality & Professionalism

Discretion and confidentiality are essential, as this position involves highly sensitive patient information, private data, and personnel-related matters.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: [California Workforce Privacy Notice](https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf) and [Privacy Policy.](https://www.shieldshealthsolutions.com/privacy-policy/)

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

## About Shields Health Solutions

## Company Overview
- **One-liner**: Shields Health Solutions is the nation’s first integrator of specialty pharmacies into health systems, helping hospitals and clinics manage complex medications and improve patient outcomes.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Not explicitly stated in search results; likely based in the United States (Quincy, MA, per external sources, but not confirmed in the provided data)
- **Founded**: 2012
- **Founders**: Jack Shields

## Core Business
- Primary industry: Healthcare (specialty pharmacy integration, health system partnerships)
- Target customers: B2B – health systems (hospitals, clinics, academic medical centers) and drug manufacturers
- Mission: Break down barriers between patients and the specialty medications they critically need; elevate what specialty pharmacy can do for health systems.

## Products & Services
- **TelemetryRx®**: A purpose-built technology platform that identifies eligible specialty patients, provides customized data reporting, and standardizes specialty pharmacy operations across a health system.
- **Integrated Clinical Services**: Trained, certified clinical pharmacists and technicians embedded in health systems to help patients navigate treatment, manage medication adherence, and reduce administrative burden.
- **Payer & Drug Access Solutions**: Trade relations experts secure access to 90%+ of limited distribution drugs and specialty medications; payer teams expand network access 3x; financial support teams ensure affordable care for patients.
- **Patient Support Center**: Prior authorization and financial assistance services to help patients obtain and afford their medications.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: More than 80 health system partners across 47 states, covering over 1,000 hospitals and clinics; ~50 specialty and rare disease states managed
- **Notable Investors/Partners**: Not disclosed in provided materials; partner health systems include leading academic medical centers and community hospitals
- **Growth Signals**: Expanded network to 80+ health systems; consistently named a Great Place to Work for 5+ years; ranked among Fortune’s Top 100 Workplaces, Best Workplaces in Healthcare™, and Becker’s Healthcare Top 150 Places to Work

## Competitive Advantages
- First-mover advantage as the first company to integrate specialty pharmacy directly into health systems
- Proprietary TelemetryRx® platform that unifies data and workflows across diverse hospital settings
- Deep payer and manufacturer relationships enabling access to 90%+ of limited distribution drugs and 3x network expansion
- High-touch, data-powered clinical model that lowers total cost of care while improving patient outcomes

## Strategic Focus
- Continue expanding health system partnerships nationwide
- Innovate new care models and patient engagement tools (e.g., refill management, oncology clinical pharmacy services)
- Enhance technology platform to deliver real-time data and analytics for specialty pharmacy operations
- Maintain a patient-first, compassionate culture while scaling the team

## Why Work Here
- **Culture**: Voted a Great Place to Work for five consecutive years; emphasis on kindness, inclusion, and intentional acts of care. Employee Resource Groups support diversity and belonging.
- **Benefits**: Competitive medical/dental/vision insurance with no waiting period, 401k matching, 4 weeks PTO plus 8 paid holidays and 2 floating holidays, paid parental leave, paid mental health & wellness coaching, short/long-term disability and life insurance.
- **Career Growth**: Entrepreneurial environment where employees can chart their own path; PGY1 Community-Based Pharmacy Residency program; opportunities across clinical, operational, and tech roles.
- **Work Policy**: Mixed – both on-site and remote roles available (e.g., Remote positions for Pharmacy Liaison, Benefit Eligibility Specialist, etc.)
- **Recruitment Integrity**: Official communications only from shieldsrx.com domains or text; no payment or sensitive info requested before offer; all applicants must apply formally.

## Sources
1. [shieldshealthsolutions.com](https://shieldshealthsolutions.com/)
2. [About Us – Shields Health Solutions](https://shieldshealthsolutions.com/about/)
3. [Our Culture – Shields Health Solutions](https://shieldshealthsolutions.com/about/our-culture/)
4. [Jobs at Shields Health Solutions (Greenhouse)](https://job-boards.greenhouse.io/shieldshealthsolutions)

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