---
title: 'Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift at Rush Street Interactive'
canonical: 'https://feeny.ai/job/sportsbook-and-online-casino-customer-support-agent-swing-overnight-shift-rush-9a31fgzmr2sf'
type: 'job'
last_seen: '2026-09-15'
---

# Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift at Rush Street Interactive

- **Company:** Rush Street Interactive
- **Location:** , NJ
- **Compensation:** $20–$24/hr
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/rushstreetinteractive/jobs/6126518004

## Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you’ll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You’re not just resolving issues—you’re leveling up the player experience!

This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:

- Swing Shift: 6:00 PM – 4:00 AM
- Overnight Shift: 12:00 AM – 10:00 AM

Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.

What You'll Do:

- Deliver real-time, empathetic support across chat, email, and phone.
- Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
- Guide players through promos, loyalty programs, and game rules.
- Investigate and escalate complex bugs, fraud signals, or account concerns.
- Propose smarter processes and help evolve our internal knowledge base.
- Thrive in multiple systems, queues, and workflows—without skipping a beat.
- Investigate and escalate technical bugs, account issues, or fraud risks as needed.
- Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
- Proactively contribute to a positive, collaborative team culture.
- Amplify the iGaming experience of our players with detailed, personable support.

What You'll Bring:

- 1+ years of customer service experience (call center, helpdesk, or online support preferred).
- Strong communication skills, especially written—tone, grammar, and clarity matter.
- Strong typing proficiency and computer navigation skills required, including the ability to efficiently multitask across multiple applications and systems while maintaining accuracy and attention to detail.
- Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
- Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
- Flexible schedule, including availability for weekends, evenings, and holidays.
- Experience or interest in sports betting and major U.S. sports is a major plus.
- Active Gaming Control Board Licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There’s no fixed timeline for tier progression — it’s all driven by performance. We’re focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Benefits:

- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)

Pay Range $20—$24 USD

What Makes Us Great:

- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees: https://rushstreet.cdn.prismic.io/rushstreet/aiGqugeQX7-eWvvC_E-VerifyParticipationNotice-English%26Spanish-.pdf https://rushstreet.cdn.prismic.io/rushstreet/aiGqvQeQX7-eWvvD_RighttoWorkNotice-English%26Spanish-.pdf

## About Rush Street Interactive

## Company Overview
- **One-liner**: Rush Street Interactive (RSI) is a leading online gaming and entertainment company that operates real-money online casino, sports betting, and social gaming platforms across the Americas.
- **Entity Type**: Public (NYSE: RSI)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2012
- **Founders**: Neil Bluhm (Executive Chairman) and Richard Schwartz (CEO)

## Core Business
- **Primary industry/industries**: Online Gaming & Gambling (Online Casino, Sports Betting, Social Gaming)
- **Target customers**: B2C – recreational gamblers and sports fans in the U.S., Canada, and Latin America
- **Mission or purpose statement**: "To engage and delight players by delivering friendly, fun and fair betting experiences." [rushstreetinteractive.com](https://www.rushstreetinteractive.com/about)

## Products & Services
- **BetRivers.com**: Real-money online casino and sportsbook brand in the U.S. and Canada.
- **PlaySugarHouse.com**: Real-money online casino and sportsbook brand in the U.S.
- **RushBet.co**: Leading online casino and sportsbook brand across Latin America.
- **BetRivers Poker Network**: Multi-state online poker network launched in June 2025, unifying players across four U.S. states. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/)
- **Social Gaming**: Free-to-play games using virtual credits (where permitted).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed in this search; as a public company, analyst reports and stock prices are available (ticker: RSI).
- **Key Metric**: The company announced Q1 2026 results and raised full-year guidance on April 28, 2026. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/)
- **Notable Investors/Partners**: Sightline Payments (launched integrated payments debit solution in September 2025). [rushstreetinteractive.com](https://www.rushstreetinteractive.com/)
- **Growth Signals**: 
  - 10% headcount growth year-over-year, with 800+ total employees across 9 global offices and 25 countries. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/careers)
  - Operating real-money online casino, online sports betting, and/or retail sports betting in 16 U.S. states and 4 international markets (per 2026 10-K). [stocklight.com](https://stocklight.com/stocks/us/nyse-rsi/rush-street-interactive/annual-reports/nyse-rsi-2026-10K-26649869.pdf)
  - Multiple industry awards: EGR North America Operator of the Year, Casino Operator of the Year, Customer Service Operator of the Year, Social Gaming Operator of the Year, Digital Operator of the Year (2020-2024). [rushstreetinteractive.com](https://www.rushstreetinteractive.com/about)
  - 5,500+ monthly average active users. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/)

## Competitive Advantages
- **First-to-market innovation**: Industry's first integrated payments debit solution (in partnership with Sightline Payments), launched BetRivers Poker Network across multiple states.
- **Multi-channel integration**: Building bridges between online, social, and land-based gaming to create integrated player experiences.
- **Strong brand portfolio**: Three major consumer-facing brands (BetRivers, PlaySugarHouse, RushBet) covering U.S., Canada, and Latin America.
- **Award-winning customer service**: Consistently recognized as Customer Service Operator of the Year (EGR North America).
- **Player-first mission**: Commitment to industry-leading responsible gaming practices and transparency.

## Strategic Focus
- Expanding geographic footprint: Already in 16 U.S. states and 4 international markets with ambition for further growth.
- Product innovation: Launch of multi-state poker network and integrated payments solutions.
- Technology leadership: Appointment of Shubham Tyagi as CTO (September 2025) signals focus on tech-forward strategy. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/)
- Talent development: 15% of employees promoted internally, demonstrating a commitment to internal mobility. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/about)

## Why Work Here
- **Culture**: "Treat employees like they make a difference, and they will." The company emphasizes openness, transparency, and access to leadership at all levels, including the CEO. Core values: **Fun, Fair, Friendly, Focused**. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/careers)
- **Empowerment**: "We don't hire smart people and tell them what to do, we ask them what to do!" — every employee has a daily impact on products and the company. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/about)
- **Growth opportunities**: 15% of employees promoted internally. The company invests in personal and professional growth, viewing "personal growth is business growth." [rushstreetinteractive.com](https://www.rushstreetinteractive.com/about)
- **Remote/office policy**: Mix of remote and in-office roles available. With 9 global offices (including USA, Canada, Estonia, Malta, Serbia) and employees in 23 countries, many roles are location-flexible. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/careers)
- **Global team**: 800+ employees across 25 countries, offering a diverse and international work environment. [rushstreetinteractive.com](https://www.rushstreetinteractive.com/careers)
- **Recognition**: Multiple EGR North America "Operator of the Year" awards highlight industry respect and a strong brand to work for.

## Sources
1. [Rush Street Interactive Official Site](https://www.rushstreetinteractive.com/)
2. [Rush Street Interactive About Page](https://www.rushstreetinteractive.com/about)
3. [Rush Street Interactive Careers Page](https://www.rushstreetinteractive.com/careers)
4. [Jobs at Rush Street Interactive (Greenhouse)](http://job-boards.greenhouse.io/rushstreetinteractive)
5. [Rush Street Interactive 2026 Form 10-K Annual Report](https://stocklight.com/stocks/us/nyse-rsi/rush-street-interactive/annual-reports/nyse-rsi-2026-10K-26649869.pdf)

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