---
title: 'Sportsbook Customer Support Analyst at Genius Sports'
canonical: 'https://feeny.ai/job/sportsbook-customer-support-analyst-genius-sports-tallinn-r8vk5ns87atk'
type: 'job'
last_seen: '2026-09-06'
---

# Sportsbook Customer Support Analyst at Genius Sports

- **Company:** Genius Sports
- **Location:** Tallinn, Estonia
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-06
- **Apply:** https://boards.greenhouse.io/geniussports/jobs/7983173003?gh_jid=7983173003

## Job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at [geniussports.com.](https://www.geniussports.com/)

## THE ROLE:

Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.

We're looking for a Sportsbook Customer Support Analyst to join our team in Tallinn. You'll provide day-to-day support to our Sportsbook clients, monitoring, investigating, and reporting on queries from teams across the business. You'll work closely with colleagues in our offices around the world.

## WHAT YOU'LL DO:

- Support our Sportsbook clients, resolving queries quickly and to a high standard
- Prioritise and solve incoming requests from internal stakeholders
- Collaborate with internal teams, helping solve problems and escalating to the Development team when needed
- Keep clients updated with clear, timely feedback
- Create and maintain a knowledge base of known issues and solutions
- Take on additional tasks from your line manager as needed
- Work in shifts between 7:00 and 20:00, including weekends

## WHAT YOU'LL BRING

- Strong verbal and written communication skills
- English at B2 level or above
- Good knowledge of standard computer programs and basic internet research skills
- Solid problem-solving skills
- Ability to multitask and stay accurate under pressure
- Ability to work independently, take initiative, and stay organised

The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at[Reward | Genius Sports.](https://www.geniussports.com/reward/)

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at[Culture | Genius](https://www.geniussports.com/culture/).

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

## About Genius Sports

## Company Overview
- **One-liner**: Genius Sports is a sports data and technology company that provides data management, video streaming, and integrity services to sports leagues, bookmakers, and media companies.
- **Entity Type**: Public (NYSE: GENI)
- **Headquarters**: London, United Kingdom
- **Founded**: 2001
- **Founders**: Not publicly available (key executives include Mark Locke, CEO; Jack Davison, CCO; Steven Burton, COO; Nick Taylor, CFO)

## Core Business
- Primary industry: Sports data, analytics, and technology
- Target customers: Sports leagues and teams, sportsbooks and betting operators, media companies and content owners, brands and advertisers (B2B)
- Mission: To champion a more sustainable sports ecosystem for everyone — connecting every moment on the pitch with the fans who consume it.

## Products & Services
- **Perform**: AI-powered sports performance analysis and officiating tools for teams and leagues.
- **Engage**: Fan engagement platform using real-time data, gamification, and personalised campaigns.
- **Bet**: Live betting solutions, including in-game odds and risk management, powered by AI for sportsbooks.
- **GeniusIQ**: AI-driven insights and algorithms for odds, risk, and marketing.
- **Data Capture & Sports Data API**: Real-time data collection and distribution across 240,000+ annual events.
- **FanHub**: Sports-first advertising platform for omni-channel fan activation and media buying.

## Market Standing
- **Valuation/Market Cap**: $586.6 million (as of mid-2026)
- **Key Metric**: Annual revenue of $669.5 million (most recent fiscal year)
- **Notable Investors/Partners**: Apax Partners (acquired in 2018), dMY Technology Group (SPAC merger for NYSE listing in 2021). Partners include major sports leagues and 650+ long-term partnerships.
- **Growth Signals**: 2,600 employees globally (+7.1% YoY); 800+ hires in 2024; operates in 113 countries; acquired Second Spectrum ($200M), Spirable, and FanHub Media.

## Competitive Advantages
- Exclusive official data partnerships with many of the world’s top sports leagues, providing a data moat.
- End-to-end platform covering data capture, AI analytics, betting, fan engagement, and advertising — a full-stack sports technology ecosystem.
- Deep AI and machine learning capabilities applied to live sports data for real-time insights and betting.
- Scale: 240,000+ events covered annually, 650+ partnerships, and a global footprint.

## Strategic Focus
- Continuing to expand AI-driven products (GeniusIQ, Perform) to drive revenue and efficiency for partners.
- Growing the FanHub advertising business to capture more brand spend in sports.
- Deepening relationships with leagues and content owners through data-rich fan experiences and integrity services.
- International expansion, especially in Asia Pacific and Latin America.

## Why Work Here
- **Culture**: Values include “One Team,” “Brave,” and “Drive Change” — collaborative, ambitious, and growth-minded environment.
- **Global Reach**: 18 offices across five continents (London, New York, Sofia, Vilnius, Tallinn, Medellin, Los Angeles, Melbourne, Singapore, Shanghai, and more).
- **Learning & Growth**: Multiple learning programs, skills development opportunities, and a fast-paced setting where everyone is encouraged to make an impact.
- **Wellbeing**: Initiatives promoting work-life balance, employee wellbeing, and a focus on belonging and inclusion.
- **Perks**: Competitive reward packages, job satisfaction, and the chance to work with cutting-edge sports tech and smartest minds in the industry.
- **Work Model**: Not explicitly stated as remote/hybrid; roles are posted with specific locations (London, New York, Medellin, etc.) suggesting office-based or hybrid arrangements.

## Sources
1. [geniussports.com](https://www.geniussports.com/)
2. [geniussports.com/about-us](https://www.geniussports.com/about-us/)
3. [geniussports.com/careers](https://www.geniussports.com/careers/)
4. [linkedin.com/company/geniussports](https://www.linkedin.com/company/geniussports)
5. [craft.co/genius-sports](https://craft.co/genius-sports)

## Other roles at Genius Sports

- [Data and Reporting Analyst - Support Services](https://feeny.ai/job/data-and-reporting-analyst-support-services-genius-sports-tallinn-tf07jm616ecg) — Tallinn, Estonia
- [Statistician Recruitment and Training Analyst](https://feeny.ai/job/statistician-recruitment-and-training-analyst-genius-sports-medellin-antioquia-0tw1qpjqbnbh) — Medellín Antioquia, Colombia
- [On-site Tracking Hardware Support](https://feeny.ai/job/on-site-tracking-hardware-support-genius-sports-statistician-network-zmmyvv1mmw80) — Statistician Network
- [Finance Manager - Americas](https://feeny.ai/job/finance-manager-americas-genius-sports-medellin-antioquia-grzv1ntv6dx2) — Medellín Antioquia, Colombia
- [Sportsbook Technical Support Analyst](https://feeny.ai/job/sportsbook-technical-support-analyst-genius-sports-tallinn-csm40xptef7v) — Tallinn, Estonia
- [Sportstech Technical Support Team Lead](https://feeny.ai/job/sportstech-technical-support-team-lead-genius-sports-tallinn-vdar58g3s1d5) — Tallinn, Estonia
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-genius-sports-new-york-new-york-0n047etx99zd) — New York New York, United States
- [Product Marketing Manager, Advertising & Engagement](https://feeny.ai/job/product-marketing-manager-advertising-engagement-genius-sports-new-york-new-york-69krwy5v3mxq) — New York New York, United States
- [Sportsbook Onboarding Project Manager](https://feeny.ai/job/sportsbook-onboarding-project-manager-genius-sports-tallinn-3ndefva42fsn) — Tallinn, Estonia
- [Senior Account Executive, North America](https://feeny.ai/job/senior-account-executive-north-america-genius-sports-new-york-new-york-6t3f4eps1snz) — New York New York, United States