--- title: 'Sr. Account Manager at Centerfield' canonical: 'https://feeny.ai/job/sr-account-manager-centerfield-los-angeles-81ak3bb678pk' type: 'job' last_seen: '2026-11-04' --- # Sr. Account Manager at Centerfield - **Company:** Centerfield - **Location:** Los Angeles, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-04 - **Apply:** https://jobs.ashbyhq.com/centerfield/4ba27b1e-f57b-45c8-92ad-a316caca2f86 ## Job description Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as [Business.com](http://Business.com) and [BroadbandNow.com](http://BroadbandNow.com), reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. Role Overview... The Senior Account Manager, Client Success independently owns and grows a portfolio of client partnerships across varying sizes and levels of complexity within Centerfield’s Home Services division, including larger or more strategically complex accounts. This role serves as the primary client contact and internal account resource, building trusted relationships, understanding performance drivers, and proactively identifying opportunities to strengthen and expand each partnership. Senior Account Managers are expected to demonstrate a high degree of autonomy, strategic thinking, and accountability in managing their accounts, leading client communication, and coordinating internal teams to move initiatives forward. They maintain a comprehensive understanding of their programs, reporting processes, and outstanding priorities, proactively navigating complex challenges and engaging the Client Success Leadership Team for strategic alignment, significant escalations, or additional support as needed. Core Responsibilities... - Own the day-to-day management, performance, and growth of an assigned portfolio of client accounts, including more complex or strategically significant partnerships, serving as the primary client contact and central point of coordination for internal teams. - Develop a comprehensive understanding of each client's business, objectives, and programs, proactively identifying and prioritizing opportunities to optimize performance, improve operational efficiency, and strengthen overall account health. - Identify, develop, and pitch incremental growth opportunities, including cross-selling and upselling Centerfield products and services, expanding existing programs, and introducing new solutions aligned with client needs and long-term partnership objectives. - Drive achievement of annual account revenue targets through proactive account management, strategic growth initiatives, and effective development and execution of client-specific business plans. - Build and maintain trusted relationships across client stakeholders, including senior-level contacts, developing a deep understanding of their business, priorities, and partnership objectives. - Maintain a comprehensive understanding of account activity across Media, Sales, Product, Design, and other internal teams to proactively identify factors affecting performance and client experience. - Own the development, tracking, and achievement of client program KPIs, coordinating cross-functional initiatives and deliverables to drive performance against established objectives and identify opportunities for improvement. - Lead regular client meetings, including weekly or biweekly discussions as appropriate, to review KPIs, discuss objectives, recommend strategic opportunities, and address outstanding priorities. - Analyze performance trends, investigate and identify underlying drivers, and translate insights into clear client-facing explanations, strategic recommendations, and actionable next steps - Lead internal meetings to coordinate client projects and initiatives, translate client requests into clear requirements, align stakeholders on objectives and timelines, resolve competing priorities, and proactively drive execution. - Maintain strong proficiency in internal systems and processes to troubleshoot technical issues, coordinate resolution with internal teams, and communicate effectively with clients. - Collaborate with Business Development and executive sponsors to align on client priorities, growth opportunities, and strategic initiatives, providing informed recommendations and account-level insights as needed. - Actively manage and track all tasks and projects, ensuring accurate documentation of objectives, deliverables, timelines, and progress while providing clear direction, anticipating obstacles, and driving timely execution. - Manage the client review and approval process for offer updates, creative assets, and digital content, coordinating feedback with internal teams, tracking outstanding approvals, and ensuring timely execution. - Lead the resolution of complex client requests and escalated issues, coordinating with internal stakeholders, exercising independent judgment, and driving timely and effective outcomes. - Exercise sound judgment in evaluating requests, balancing competing priorities, and constructively challenging clients or internal stakeholders when appropriate, with the ability to navigate sensitive or complex situations independently. - Develop presentation materials and confidently present performance insights, strategic recommendations, and growth opportunities during client partnership meetings. - Maintain accurate account documentation, including program details, reporting processes, client directives, outstanding requests, and key contacts. - Consistently show up like a Centerfielder by embodying company values in everyday interactions, decision-making, and collaboration. - Continuously evolve yourself, your team, and the business by embracing learning, innovation, and opportunities for improvement. Job Requirements... - 4+ years of client or account management experience, preferably managing complex client relationships or strategic accounts. - Degree in Marketing, Business Administration, or Economics, or equivalent experience - Strong knowledge of and experience with digital and/or affiliate marketing, including paid media advertising - Proficient in Microsoft Office, including Microsoft Excel and PowerPoint - Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge - Demonstrated ability to independently manage multiple client relationships, complex projects, and competing priorities with strong organizational skills, attention to detail, accountability, and consistent follow-through. - Strong analytical skills, with the ability to independently investigate performance trends, navigate reporting tools and processes, identify underlying business drivers, and translate insights into strategic, actionable recommendations. - Ability to quickly learn technical concepts, navigate unfamiliar systems, and translate complex information into clear, client-friendly explanations. - Strong critical thinking and creative problem-solving skills, with a resourceful, hands-on approach to identifying solutions, leveraging internal expertise, and independently navigating complex challenges. - Proactive worker with the ability to operate independently, exercise sound judgment, and collaborate effectively across teams and organizational levels. - Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment with minimal supervision. - Demonstrates strong initiative and sound judgment in identifying priorities, taking decisive action, and driving results with urgency, focus, and discipline. - Exceptional attention to detail in reporting, presentations, client communications, and account documentation. - A strong commitment to integrity, accountability, collaboration, and professional development. - Ability to maintain a flexible work schedule to accommodate client meetings and business needs across multiple time zones. - Ability to travel as needed to support client relationships and business objectives. - This role may be fully remote or based in Los Angeles. Los Angeles-based employees are required to follow a hybrid schedule, with in-office attendance Tuesday through Thursday, 9 a.m.–5 p.m. Life at Centerfield… - Competitive salary + semi-annual bonus - Unlimited PTO – take a break when you need it! - Industry-leading medical, dental, and vision plans + generous parental leave - 401(k) company match plan – fully vested on day 1 - Outside patio overlooking Playa Vista + cabanas, firepits & working grills - Monthly happy hours, catered lunches + daily food trucks - Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA) - Fully stocked kitchens with snacks & drinks - Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training) - Free onsite gym + locker rooms - Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.) - Monthly team outings (ball games, casino night, hikes, etc.) - Career growth – we enjoy promoting from within! #LI-Hybrid ## #LI-CC1 AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks. Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment. The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise. To learn more, visit us [Here](https://www.centerfield.com/about/). Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/. Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. ## About Centerfield ## Company Overview - **One-liner**: Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences to help Fortune 100 brands acquire customers at scale. - **Entity Type**: Private (acquired by Platinum Equity in 2020) - **Headquarters**: Los Angeles (Silicon Beach), California, United States - **Founded**: 2011 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Advertising Services / Digital Marketing / Performance Marketing - **Target customers**: B2B, primarily Fortune 100 brands in residential services, insurance, e-commerce, and B2B sectors - **Mission or purpose statement**: "Super-charged customer acquisition" — delivering outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. ## Products & Services - **Dugout Platform™**: Proprietary technology platform that powers customer acquisition at scale, managing performance media, first-party data insights, full-funnel attribution, and personalized experiences. - **Marketing Services**: Paid search, paid social, affiliate management, multivariate testing, and first-party data insights for Fortune 100 brands. - **Sales Services**: Handles over 25 million phone calls, chats, emails, and SMS annually for Fortune 100 companies, including inbound/outbound calls, appointment setting, and AI-powered selling. - **Proprietary Audiences**: Reaches more than 200 million in-market shoppers through digital brands like Business.com, AutoInsurance.com, BroadbandNow.com, Savings.com, and TheSeniorList.com. - **Industry Solutions**: Specialized services for Insurance (auto, home, life, health, Medicare), Home Services (2M+ new sales annually), E-Commerce, and Business Services. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company, acquired by Platinum Equity) - **Key Metric**: Annual Revenue of **$704.0M** (LinkedIn estimate) | Total Funding of **$967.0M** (including a $675M debt financing in April 2026) - **Notable Investors/Partners**: Parent company is **Platinum Equity** (acquired in 2020). Prior investors include H.I.G. Capital, H.I.G. Growth Partners, and Prospect Capital Corporation. - **Growth Signals**: 25% of Fortune 100 brands are clients. Reaches 200M+ in-market shoppers annually. Headcount of ~2,300 employees across 3 continents (LinkedIn reports 540 employees, but the careers page states 2,300+). Has made several acquisitions: Business.com (2021), Datalot (2021), Brainjolt (2024), and ConsumerVoice (2025). LinkedIn shows 17.8% YoY headcount growth. ## Competitive Advantages - **Proprietary Technology (Dugout Platform)**: A custom-built platform for outcome-based digital marketing, giving Centerfield a data and optimization edge over generic ad agencies. - **Scale & Reach**: Reaches 200M+ in-market shoppers annually through owned digital brands (Business.com, BroadbandNow.com, Savings.com, etc.), providing a massive first-party data advantage. - **Fortune 100 Clientele**: 25% of Fortune 100 brands are customers, demonstrating strong enterprise trust and retention. - **Full-Funnel Capability**: Combines marketing services, sales services (25M+ annual interactions), and proprietary audiences into a single, integrated solution. ## Strategic Focus - **AI-Powered Selling**: Investing in AI to enhance sales services and customer acquisition efficiency. - **Expansion via Acquisition**: Actively acquiring complementary businesses (Brainjolt, ConsumerVoice in 2024-2025) to expand audience reach and capabilities. - **Omnichannel Personalization**: Deepening personalized omnichannel experiences across digital media, email, SMS, and phone to improve conversion and client ROI. - **First-Party Data Leadership**: Leveraging its massive first-party data layer (200M+ shoppers) as third-party cookies decline, making its audience solutions more valuable. ## Why Work Here - **Culture & Values**: Values-driven culture centered on three core principles: "Be Great On and Off the Field," "Lead by Example," and "Continually Evolve." Described as positive, pragmatic, and proactive. - **Work Model**: Hybrid workspace — employees work onsite Tuesday through Thursday, with remote work on Monday and Friday. - **Headcount & Global Presence**: Over 2,300 employees across 3 continents (offices in the US, Jamaica, UK, Philippines, Canada, and Egypt). 138 Product + Tech employees. - **Perks & Benefits**: - Health, Vision, and Dental benefits (UnitedHealthcare) - Flexible PTO - Generous parental leave - Company 401k match (4%, immediately vested) - Semi-annual performance-based bonuses - Mental health support programs - Family planning benefits - Learning & Development resources - Interest clubs - **Diversity & Inclusion**: Mandated unconscious bias training, highly diverse management team, hiring practices that promote diversity. - **Recognition**: Recognized as a "Best Place to Work in Los Angeles." ## Sources 1. [centerfield.com](https://www.centerfield.com/) 2. [centerfield.com/careers](https://www.centerfield.com/careers/) 3. [centerfield.com/services](https://www.centerfield.com/services/) 4. [builtin.com](https://builtin.com/company/centerfield) 5. 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