---
title: 'Sr. Account Manager at Material Bank'
canonical: 'https://feeny.ai/job/sr-account-manager-material-bank-south-florida-new-york-ny-boston-ma-chicago-il-pcsnw9a28r09'
type: 'job'
last_seen: '2026-11-05'
---

# Sr. Account Manager at Material Bank

- **Company:** Material Bank
- **Location:** South Florida / New York, NY / Boston, MA / Chicago, IL
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-05
- **Apply:** https://boards.greenhouse.io/materialbank/jobs/8196293003?gh_jid=8196293003

## Job description

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Material Bank is seeking an experienced Sr. Account Manager to support a broad portfolio of Brand Partners and help them maximize the value of their partnership. Working alongside a dedicated coordinator, you will serve as the primary relationship owner, delivering a responsive, consistent, and valuable experience across your portfolio.

This is a fast paced, highly client-facing role for someone who thrives on building relationships, solving problems, and managing a significant portfolio with confidence and efficiency. You will balance responsive account management with proactive engagement, helping Brand Partners navigate Material Bank, understand their performance, and identify opportunities to strengthen their presence and results. The right candidate is analytical, decisive, solutions oriented, and highly tech savvy, with a natural ability to leverage technology, automation, and AI to streamline workflows, scale engagement, and maximize productivity. Success in this role requires someone who can work smarter, move quickly, and deliver meaningful results across a high volume of accounts.

We’d love for you to be based in one of our major markets (South Florida, New York, Boston or Chicago), working in a hybrid capacity two to three days a week. For the right person, we’re open to Remote with approximately 2–3 trips a year to connect with the team and our Brand Partners.

## What you’ll do

- Brand Partner Success: Take ownership of the overall success and retention of your Brand Partners, ensuring they understand the value of their partnership and have the resources and support needed to succeed on Material Bank.
- Portfolio Management: Effectively manage a broad and diverse portfolio of 150+ Brand Partners by leveraging data, technology, AI, and automation to streamline workflows, prioritize opportunities, and deliver consistent, high quality engagement at scale. Continuously identify ways to improve efficiency and maximize impact across your portfolio.
- Performance & Insights: Use Brand Partner performance data, health scores, engagement, and other account insights to identify trends, opportunities, and areas where additional support can improve results.
- Proactive Engagement: Maintain consistent engagement across your portfolio through relevant communications, performance insights, educational content, and targeted outreach based on Brand Partner needs.
- Retention: Proactively identify Brand Partners that may need additional support, understand their challenges, and work with them to reinforce value and strengthen the partnership.
- Brand Enablement: Help Brand Partners get more from Material Bank through webinars, group trainings, office hours, educational content, and other programs designed to increase knowledge, adoption, and engagement.
- Cross Functional Partnership: Work closely with teams across Material Bank to resolve Brand Partner needs, surface opportunities, and continuously improve the partner experience.

## What you'll bring

Required

- 5+ years of progressive experience in account management, customer success, portfolio management, or related client facing roles, with demonstrated success managing a broad portfolio of accounts. Experience within design, building products, A&D, technology, marketplaces, or related industries preferred
- Experience in similar roles: Customer Success, Partner Success, or supplier/merchant management at a marketplace
- Strong communication and relationship building skills, with the ability to build trust with Brand Partners while confidently leading conversations, webinars, trainings, and group engagements
- Genuine fluency with data, able to identify trends, gaps, and opportunities and translate findings into actionable insights that support Brand Partner performance and success
- Proven ability to manage a high volume of accounts, priorities, and initiatives while maintaining strong organization, responsiveness, and follow through
- High level of judgment, with the ability to understand Brand Partner needs, prioritize effectively, and determine the right approach to support each account
- Thrives in a high volume, fast paced environment and knows how to balance personalized relationship management with scalable engagement strategies. Continuously looks for opportunities to simplify processes, eliminate manual work, and accomplish more through technology and smarter workflows.
- Proactive and solutions oriented, with the ability to identify opportunities and challenges and take ownership of driving them forward
- Strong sense of accountability, adaptability, and drive to deliver results and care for your accounts

What you’ll get from us:

- Our people: We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution.
- Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect).
- Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program.
- Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
- Giving Back: We sponsor multiple events throughout the year to help out our communities.
- Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
- Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.

## About Material Bank

## Company Overview
- **One-liner**: Material Bank is the world’s largest material marketplace that enables architects and designers to search, sample, and specify design materials with free, carbon-neutral overnight delivery.
- **Entity Type**: Private (Series D; $325M+ total funding)
- **Headquarters**: Miami, Florida, USA (with offices in Boca Raton, FL; Paris, France; Olive Branch, MS; and a New York office coming soon)
- **Founded**: 2019
- **Founders**: Adam I. Sandow (Founder & CEO)

## Core Business
- **Primary industry**: Design Services, Architectural & Interior Design Materials Marketplace, Logistics
- **Target customers**: B2B — architects, interior designers, and design firms (120,000+ registered users); also serves manufacturers (500+ leading brands) seeking to get products specified
- **Mission or purpose**: To redefine the future of design by making the material search, sampling, and specification process fast, sustainable, and centralized — committed to net zero by 2040, 100% carbon neutral since 2020.

## Products & Services
- **Material Search & Sampling Platform**: A web-based marketplace where designers can search 500,000+ products across 300+ categories from 650+ brands. Orders placed by midnight ET are shipped in a single box and delivered by 10:30 AM the next day — always free for designers.
- **Brand Discovery & Specification**: Tools for designers to save materials, create boards, collaborate with colleagues, and communicate directly with brand representatives for product details, lead times, and quotes.
- **Manufacturer Services**: Brand exposure to 100,000+ design professionals, leads on-demand, sample reclamation, and massive brand awareness — all to help manufacturers drive specification.
- **Sustainability Initiatives**: Carbon-neutral shipping, sample reclamation, and a CEU webinar series (“Design Your Impact”) on sustainable specifying.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: $325M+ total funding (latest round: $175M in 2022)
- **Notable Investors/Partners**: Not fully disclosed but backed by major venture firms (TechCrunch reported $28M Series A in 2021; $175M round in 2022). Partners include 500+ leading brands like Armstrong Flooring, Kimball International, and others.
- **Growth Signals**: 120,000+ registered users, 560,000+ separate design projects, 33,000+ design firms & corporations, 500+ leading brands, 4.2M+ packages saved from being sent via consolidation. Expanded globally with a European launch in 2023. Recognized by Forbes as one of America’s Best Startup Employers in 2026.

## Competitive Advantages
- **One-box logistics moat**: Proprietary logistics network consolidates samples from hundreds of brands into a single overnight delivery — a massive operational moat that competitors cannot easily replicate.
- **Network effects**: As more designers join, more manufacturers want to list; as more brands list, the platform becomes more valuable to designers.
- **Sustainability leadership**: 100% carbon neutral since 2020 and committed to net zero by 2040 — a strong differentiator in an industry increasingly focused on environmental impact.
- **Speed & convenience**: Overnight delivery of physical samples from hundreds of brands — unmatched in the design industry.

## Strategic Focus
- **Global expansion**: Launched in Europe in 2023 (Paris office), signaling international growth.
- **Product expansion**: Moving beyond sampling into brand discovery, specification, and human connection — becoming a full lifecycle platform for design professionals.
- **Sustainability**: Deepening commitment to net zero, sample reclamation, and sustainable specifying education.
- **AI & data**: Actively hiring Senior Data & AI Engineer and Applied AI Engineer, suggesting investment in AI-powered search, recommendations, and logistics optimization.

## Why Work Here
- **Remote-friendly culture**: “Remote-friendly but maintain a global presence for in-person collaboration” — most roles are remote, with hubs in South Florida, Paris, and Mississippi.
- **Comprehensive benefits**: Full medical/dental/vision (some plans at 100% coverage), flexible PTO, company-wide break last week of December, 12 weeks paid parental leave, 401(k) with 100% match up to 4%, FSA/HSA, monthly remote stipend, employee referral bonuses, LifeMart discounts.
- **People-first values**: Leadership principles include “We care,” “We team,” “We grow,” “We build,” “We ask,” “We run” — emphasizing ownership, curiosity, speed, and collaboration.
- **Engineering culture**: Small but mighty technical team (25 people, 11% of workforce) with focus on data, AI, and platform engineering. Current openings include Senior Data & AI Engineer and Applied AI Engineer.
- **Growth trajectory**: $325M+ funded, expanding globally, recognized by Forbes as Best Startup Employer — high growth with stability.
- **Mission-driven**: Working on sustainability (net zero by 2040) and transforming a legacy industry — appealing to purpose-driven talent.
- **Employer rating**: 3.6/5.0 on LinkedIn (81 reviews), with compensation rated 4.1/5.0, culture 3.2, work-life 3.0, career 3.3.

## Sources
1. [materialbank.com](https://www.materialbank.com/)
2. [careers.materialbank.com](https://careers.materialbank.com/careers)
3. [careers.materialbank.com/about](https://careers.materialbank.com/careers/about)
4. [linkedin.com/company/materialbank](https://www.linkedin.com/company/materialbank)
5. [TechCrunch (2021) - $28M Series A](https://techcrunch.com/2021/03/17/material-bank-a-logistics-platform-for-sourcing-architectural-and-design-samples-raises-28m/)
6. [Business of Home (2022) - $175M round](https://businessofhome.com/articles/material-bank-raises-175-million)

## Other roles at Material Bank

- [Sr. Material Researcher](https://feeny.ai/job/sr-material-researcher-material-bank-south-florida-or-boston-7zm0vg64f4hk) — South Florida OR Boston, MA
- [Director of Operations](https://feeny.ai/job/director-of-operations-material-bank-olive-branch-dwzh86bp5nzk) — Olive Branch, MS
- [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-material-bank-south-florida-new-york-ny-boston-ma-4wd32mvhemef) — South Florida / New York, NY / Boston, MA / Chicago, IL
- [Inside Sales Representative, Samplize Pro](https://feeny.ai/job/inside-sales-representative-samplize-pro-material-bank-remote-vcss5x3r4vyz)
- [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-material-bank-london-r5nvsxqjcrf8) — London, United Kingdom
- [Senior Event Marketing Manager](https://feeny.ai/job/senior-event-marketing-manager-material-bank-remote-v8787zgt4yrf)
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-material-bank-remote-b468cwppz1gn)
- [Lead MarTech Engineer](https://feeny.ai/job/lead-martech-engineer-material-bank-remote-03778d4620gp)
- [Lead Front End Engineer](https://feeny.ai/job/lead-front-end-engineer-material-bank-remote-j8v42pj7fpwb)
- [Associate Creative Director](https://feeny.ai/job/associate-creative-director-material-bank-remote-8yv90cqnzzw1)