---
title: 'Sr Agent Architect (Germany) at Parloa'
canonical: 'https://feeny.ai/job/sr-agent-architect-germany-parloa-berlin-q51a2ckwweyj'
type: 'job'
last_seen: '2026-09-08'
---

# Sr Agent Architect (Germany) at Parloa

- **Company:** Parloa
- **Location:** Berlin, Germany / Munich, Germany / Remotely in, Germany
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.eu.greenhouse.io/parloa/jobs/4935645101

## Job description

## About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

## About the role

As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures that connect Parloa's platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients.

You will also shape the conversational experience layer, using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior. Architecture and integration depth are the core of this role. Conversational design skills are valued and can be developed on the job.

Areas of ownership

- Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
- Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
- Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions.
- Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer.
- Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners.
- Use your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design prompts for reliable, user-aligned agent behavior.
- Translate complex customer workflows into structured conversational components that LLMs can execute reliably.
- Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
- Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

## Who you are

- 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
- Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources.
- Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
- Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT).
- Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
- Analytical and critical thinker with expertise in risk assessment and problem-solving.
- Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication.
- Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
- Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance.
- Prior conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing experience is a plus, not a requirement - we will train this.
- Fluency in German and English is required

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. [Please click here to learn more](https://www.e-verify.gov/about-e-verify/what-is-e-verify).

- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

## About Parloa

## Company Overview
- **One-liner**: An AI Agent Management Platform that helps enterprises automate and orchestrate customer service interactions to drive loyalty and revenue.
- **Entity Type**: Private (Series D‑II)
- **Headquarters**: Berlin, Germany (with offices in New York and Munich)
- **Founded**: 2018
- **Founders**: Malte Kosub & Stefan Ostwald

## Core Business
- Primary industry/industries: Enterprise AI, Customer Service / Contact Center Automation
- Target customers: B2B, enterprise (sectors include insurance, travel, retail, financial services, utilities, healthcare, media, IT)
- Mission or purpose statement: “Transform every interaction into a seamless, personalized, preemptive experience that deepens over time.”

## Products & Services
- **AI Agent Management Platform**: A unified SaaS platform that orchestrates the full lifecycle of AI agents – design, test, scale, optimize – for high‑volume, high‑stakes customer conversations. Capabilities include real‑time translation (97% accuracy), workload reduction (up to 90% at switchboard), NPS increases (179%), and staff phone time reduction (60%). Supports use cases like scheduling, refunds, and recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total raised USD $562.16M (latest funding round: Series D‑II)
- **Notable Investors/Partners**: General Catalyst, Durable Capital, Altimeter, EQT Ventures, Mosaic Ventures, G Squared, Senovo, Newion, H14, SAP. Angel investors include former Stripe, Databricks, Microsoft, Celonis, Datadog, Personio executives, and German football legends Mario Götze & Bastian Schweinsteiger.
- **Growth Signals**: 400+ employees, 48 nationalities, 3 offices (Berlin, Munich, New York). Serves global brands such as Allianz, Booking.com, IKEA, and BarmeniaGothaer. Described as “one of the fastest‑growing AI companies in the world.”

## Competitive Advantages
- Enterprise‑grade compliance and security: ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 & 2, PCI DSS, HIPAA, DORA.
- Deep voice expertise and high accuracy in real‑time translation (97%).
- Full lifecycle orchestration (design → test → scale → optimize) in one unified platform.
- Proven ROI metrics (90% workload reduction, 179% NPS lift) anchored by real customer case studies.

## Strategic Focus
- Deepening customer loyalty through preemptive, personalized AI‑driven interactions.
- Expanding global footprint (especially US market with New York office and remote roles).
- Building strong partner ecosystem (e.g., SAP integration, partner success teams).

## Why Work Here
- Culture of inclusion: Employee Resource Groups (Women of Parloa, Pride @ Parloa, Foodies, Pets) encourage authentic self‑expression.
- Benefits include USD $1,500 training budget, mental health offering, gym offerings, health insurance, mobility & flexibility.
- Global hybrid/remote flexibility: offices in Berlin, Munich, New York, London, plus remote roles in Germany, UK, and USA.
- Career development focus: “Experience Matters” and “Shape the Future of AI” are core value themes.
- Engineering culture: Tackle real‑world challenges at scale with agentic AI, working with customers like Allianz and Booking.com.

## Sources
1. [parloa.com](https://www.parloa.com/)
2. [parloa.com/about-us](https://www.parloa.com/about-us/)
3. [parloa.com/careers](https://www.parloa.com/careers/)
4. [cbinsights.com](https://www.cbinsights.com/company/parloa)
5. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/parloa)

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