--- title: 'Sr. AI/ML Engineer (Canada) at AlertMedia' canonical: 'https://feeny.ai/job/sr-ai-ml-engineer-canada-alertmedia-canada-gsyd6agv3fkv' type: 'job' last_seen: '2026-10-13' --- # Sr. AI/ML Engineer (Canada) at AlertMedia - **Company:** AlertMedia - **Location:** Canada - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-13 - **Apply:** https://job-boards.greenhouse.io/alertmedia/jobs/8820628002 ## Job description Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: - We’re humans not robots - Customers always come first - We work better together - Simplicity is our strength - Our reputation is priceless - Hard work pays off AlertMedia is looking for an innovative and hands-on Sr. AI/ML Engineer with a strong background in applied machine learning and data science to lead the evaluation, training, and integration of advanced AI and machine learning models across our product suite. In this role, you will help shape our AI strategy by identifying the most appropriate models for our use cases, optimizing their performance through fine-tuning and prompt engineering, and ensuring their responsible deployment within our platforms. You will have the opportunity to show who you are throughout our interview process; we don’t ask any trick questions or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of! Who you are: You are an applied AI and machine learning engineer with strong data science fundamentals, deeply curious about what's possible with large language models and practical machine learning applications. You’re a collaborative engineer who thrives in a fast-moving environment, and you’re as comfortable training and fine-tuning models as you are crafting prompts or evaluating model outputs. You have a strong understanding of ML fundamentals, but you're pragmatic in applying the right solution for the problem. What you get to do every day: - Train and fine-tune supervised learning models (e.g., classification, ranking, embeddings) for internal tools and customer-facing product features. - Lead prompt engineering and testing efforts to fine-tune LLM behavior for specific use cases across the product suite. - Design and implement evaluation pipelines for both LLMs and traditional ML models. - Work with and optimize Elasticsearch-backed data systems that power AI and intelligence pipelines. - Proactively identify opportunities to improve AI models, data pipelines, and engineering workflows beyond the existing roadmap. - Develop tools and frameworks to support prompt iteration, model benchmarking, and performance tracking. - Coordinate with security team to ensure adherence to AI compliance standards. - Evaluate and compare commercial and open-source LLMs (e.g., OpenAI, Anthropic, Mistral, Meta, etc.) for performance, cost, alignment, and reliability. - Collaborate with product and engineering teams to integrate AI features in a safe, scalable, and maintainable way. - Monitor, evaluate, and continuously improve the performance of AI and machine learning models in production. - Stay informed of emerging research in NLP, machine learning, and AI infrastructure, and evaluate potential applications for the business. - Contribute to AlertMedia’s culture, values and vision for the future. What you bring to the role: - Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred. - 2+ years of software engineering experience, Python preferred. - 4–6+ years of experience in data science and/or software engineering, specifically in machine learning engineering, or applied AI. - Strong understanding of LLMs and traditional machine learning methods. - Experience with prompt engineering, model fine-tuning, and evaluation. - Familiarity with model evaluation best practices, including offline metrics, cross-validation, and A/B testing. - Proficiency in Python and ML libraries (e.g., scikit-learn, PyTorch, TensorFlow, Hugging Face). - Experience working with Elasticsearch or other large-scale search and indexing platforms. - Experience with cloud-based ML tooling (e.g., SageMaker, Bedrock) and data workflows. - Demonstrated experience training and deploying supervised learning models, ideally in production environments (a plus). - Ability to work independently and collaboratively on cross-functional teams. - Strong organizational skills and ability to manage working on multiple projects in parallel. - The ability and desire to work in a fast-paced challenging environment. Location: This is a remote, Canada-based position. Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in Canada without the need for sponsorship now or in the future. Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf. Why you’ll love working at AlertMedia: At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. - Competitive base salary + Company-wide bonus program - Generous and flexible time off and parental leave policies - Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! - Amazing rewards and incentives – we love celebrating each other! - Commitment to community service with opportunities to give back - A Best Places to Work company 10 years in a row and numerous other awards - Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails - Ongoing career development opportunities through our Learning & Development team - You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture About AlertMedia: We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most.  We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.  Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit [www.alertmedia.com](http://www.alertmedia.com/). Come join us in our mission to save lives and minimize loss through effective communication. By applying for the role, you agree that AlertMedia will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/ ## About AlertMedia ## Company Overview - **One-liner**: AlertMedia provides a unified risk intelligence and response platform that helps organizations protect their people and operations by streamlining threat detection, mass communication, and incident management. - **Entity Type**: Private (venture-backed) - **Headquarters**: Austin, Texas, USA - **Founded**: Not publicly available from provided sources - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industry/industries**: Risk intelligence, emergency communication, security operations, travel risk management - **Target customers**: B2B – organizations of every size, industry, and risk environment (SMB to enterprise) - **Mission or purpose statement**: “Helping organizations protect what matters most” – enabling companies to keep their people safe, informed, and connected during critical events. ## Products & Services - **Unified Risk Intelligence & Response Platform (SaaS)**: A single platform that combines global threat monitoring (45+ social and dark web sources), AI-driven risk analysis, mass notification (send alerts in seconds from any device), incident management workflows, travel risk visibility, and a common operating picture for employees and assets. - **24/7 Expert Monitoring Team**: Live analyst support for threat verification and response coordination, with an average response time of less than 10 minutes. - **Dedicated Customer Success & Onboarding**: Every customer gets a dedicated success manager, consultative onboarding, and ongoing support to ensure rapid deployment and high adoption. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Protects over $4 trillion in customer revenue and 8 million employees across 150+ countries; serves 3,500+ customers. - **Notable Investors/Partners**: Not publicly available from provided sources - **Growth Signals**: - Appointed first President and Chief AI Officer (Alex Vaccaro) in May 2026 to accelerate AI momentum and customer growth - Launched next-generation AI-powered analytics (AlertMedia Analytics) in May 2026 for real-time security operations insights - Named a Best Place to Work by Austin Business Journal for seven consecutive years - Named #6 Best Place to Work in Austin and #35 Best Place to Work in the U.S. by Built In - Recognized as one of Forbes’ top 500 startup employers - 98% employee recommendation rate, NPS score of +87 ## Competitive Advantages - **Unified platform**: Combines risk intelligence, threat monitoring, mass notification, incident management, and travel risk into one solution, reducing complexity and total cost of ownership (67% lower TCO reported by customers). - **Speed and simplicity**: Threat identification to notification in just 3 clicks; average improvement in response time of 25 minutes. - **High customer satisfaction**: 98% customer satisfaction rate, dedicated success managers, and 24/7 support create strong retention and advocacy. - **Global reach**: Serves 150+ countries with local threat intelligence and multi-language capabilities. ## Strategic Focus - **AI-first innovation**: Deepening AI capabilities across risk detection, analytics, and automation (Chief AI Officer role signals commitment). - **Global expansion**: Continued growth in international markets and scaling the customer base across industries. - **Operational resilience**: Helping organizations move from reactive crisis response to proactive, data-driven risk management. ## Why Work Here - **Culture**: Described as a team of “fun-loving, creative” people who are serious about the mission. Named a top workplace locally and nationally for seven+ years. - **Remote/Hybrid Policy**: Mix of in-office (Austin HQ), remote within the US, and an office in Mexico City. Many roles offer remote flexibility. - **Benefits**: - 100% paid medical, dental, vision, disability, and life insurance for employees (subsidized for dependents) - Flexible PTO (unlimited, no counting days) - 16 weeks paid parental leave for birthing parents, 6 weeks for secondary caregivers - 6-week paid sabbatical after 6 years of service - Company-wide annual bonus based on collective success - Tuesday lunches with company updates from leadership - Quarterly volunteer opportunities and team celebrations - **Engineering & Growth**: Opportunities in Elixir, AI development, security engineering, and test automation. Career development supported through a learning culture and cross-functional exposure. ## Sources 1. [alertmedia.com - About Us](https://www.alertmedia.com/about/) 2. [alertmedia.com - Careers](https://www.alertmedia.com/careers/) 3. [alertmedia.com - Homepage](https://www.alertmedia.com/) 4. [greenhouse.io - Jobs at AlertMedia](https://job-boards.greenhouse.io/alertmedia/jobs/8400142002) ## Other roles at AlertMedia - [Sr. AI/ML Engineer (MXC)](https://feeny.ai/job/sr-ai-ml-engineer-mxc-alertmedia-mexico-city-gkkc369t9jb4) — Mexico City, Mexico - [Enterprise Account Director](https://feeny.ai/job/enterprise-account-director-alertmedia-united-states-austin-tx-s1ft91cv3rvc) — United States / Austin, TX - [Embedded Program Manager](https://feeny.ai/job/embedded-program-manager-alertmedia-bentonville-6mw5jy6zcs20) — Bentonville, AR / Austin, TX - [Vice President, Customer Success](https://feeny.ai/job/vice-president-customer-success-alertmedia-austin-k5cg8sjhw0zk) — Austin, TX - [Customer Advocacy Contractor](https://feeny.ai/job/customer-advocacy-contractor-alertmedia-united-states-austin-tx-gf8n0q5mbxds) — United States / Austin, TX - [HR Operations & Payroll Specialist (MXC)](https://feeny.ai/job/hr-operations-payroll-specialist-mxc-alertmedia-mexico-city-c1t2psexvccd) — Mexico City, Mexico - [IT Support Specialist](https://feeny.ai/job/it-support-specialist-alertmedia-austin-awrqbf0b4p4d) — Austin, TX - [Partnership Manager](https://feeny.ai/job/partnership-manager-alertmedia-united-states-austin-tx-pr2g57shnq4b) — United States / Austin, TX - [Sr. Software Engineer (MXC)](https://feeny.ai/job/sr-software-engineer-mxc-alertmedia-mexico-city-td6045v47vdj) — Mexico City, Mexico - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-alertmedia-united-states-austin-tx-mvfe8ktzkjya) — United States / Austin, TX