--- title: 'Sr. ARC Specialist at Engine' canonical: 'https://feeny.ai/job/sr-arc-specialist-engine-united-states-yb95n9yv82k4' type: 'job' last_seen: '2026-09-09' --- # Sr. ARC Specialist at Engine - **Company:** Engine - **Location:** United States - **Compensation:** $65k–$90k - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/engine/jobs/7983400003 ## Job description ## About Engine Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves. We built it, AI-forward at every layer, from how travelers book to how the rails run. That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026). We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar. Come outpace the ordinary and build the future of travel with us. As a Sr. ARC Specialist, you will play a critical role in maintaining the accuracy, integrity, and efficiency of all airline ticketing and financial reporting processes. Sitting at the intersection of Flight Operations, Finance, and Member Support, you will be directly responsible for managing ARC (Airlines Reporting Corporation) processes, ensuring regulatory adherence, and driving excellence across all air travel transactions. This high-impact role requires a deep understanding of airline ticketing — including exchanges, refunds, and voids — as well as expert-level knowledge of ARC procedures, GDS platforms, and reconciliation workflows. You will serve as the final authority on transaction accuracy and compliance, overseeing end-to-end settlement cycles, resolving discrepancies, and implementing scalable SOPs to support sustainable growth. This role is ideal for someone who thrives in a fast-paced environment, brings meticulous attention to detail, and is passionate about upholding the highest standards. Your Mission: As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of: ARC Settlement and Financial Reconciliation - Own and manage the full ARC settlement process on a weekly basis, including submission, reconciliation, and payment via Back Office Systems, and IAR. - Process and reconcile all transactions—sales, exchanges, refunds, voids, commissions, TASFs—across Amadeus GDS, ARC, and financial platforms. - Work with Finance to authorize and process the weekly cash remit draft to ARC, ensuring regulatory compliance and timely payments. - Perform daily balancing of ARC transactions, resolving discrepancies in coordination with ticketing and accounting teams. Ticketing Audit and Debit Memo Management - Review issued airline tickets, ensuring accuracy in complex transactions like refunds, exchanges, MCOs, and fare rule applications. - Lead the end-to-end Debit Memo (ADM) management process, including daily monitoring of ARC Memo Manager, dispute resolution, chargebacks, trend analysis, and financial reporting. - Identify root causes of debit memo violations and implement corrective actions in partnership with operations and finance. - Support internal and external audits with complete, audit-ready documentation related to ARC reporting and ticketing activities. Compliance, Process Improvement, and Cross-Functional Support - Collaborate with cross-functional teams to maintain and continuously improve Standard Operating Procedures (SOPs) to ensure compliance, accuracy, and efficiency in ticketing and settlement workflows and address any financial or system interface issues. Provide ongoing guidance and training on ARC policy updates, TRAMS/IAR usage, and best practices in ticketing compliance. Industry Knowledge and Continuous Learning - Stay abreast of ARC regulations, airline policy updates, and travel industry developments, communicating relevant impacts to internal stakeholders. - Assist with the testing, implementation, and maintenance of back-office system updates and integrations. What You’ll Bring to Engine: We’re looking for someone who’s ready to make an impact and grow alongside us: - Minimum 5 years of hands-on experience in ARC reporting, reconciliation, and settlement in a high-volume TMC, OTA or travel agency environment. - Expert-level proficiency with Amadeus GDS and NDC technology. - Deep knowledge of ARC processes, IAR, and back-office systems. - ARC Specialist certification, or ability to obtain within 30 days of hire. - Possess expert-level knowledge of advanced fare rules, intricate fare construction, commission structures, exchanges, and refunds. - Proven ability to research, analyze, and resolve financial and transactional discrepancies. - High attention to detail with exceptional accuracy in data handling and reporting. - Proficiency in Google Workspace and other financial and reporting applications - Excellent written and verbal communication skills, with strong negotiation and documentation abilities. ## Compensation Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process. Base Pay Range $65,000—$90,000 USD The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits: - Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions. - Benefits: Check out our full list at [engine.com/culture](https://engine.com/culture) - Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed. Perks and benefits may vary based on employment type, location, and more ## About Engine ## Company Overview - **One-liner**: Engine (formerly Hotel Engine) provides an all-in-one travel management platform that lets businesses book flights, hotels, and cars, with exclusive rates and no booking fees. - **Entity Type**: Private (funding stage: Series C, 2024) - **Headquarters**: Denver, Colorado, USA (implied by job locations and history) - **Founded**: 2018 (as Hotel Engine, spun off from Travelers Haven) - **Founders**: Elia (full name not provided in search results; CEO Elia stepped down from Travelers Haven to focus on Hotel Engine in 2021) ## Core Business - **Primary industry**: Business travel management / Travel technology (SaaS platform) - **Target customers**: B2B – small to large businesses, groups, event teams, crews; also serves individual business travelers - **Mission statement**: “To make travel effortless and give businesses, big and small, the opportunity to enjoy the journey again.” ## Products & Services - **[Engine Platform]**: All-in-one booking platform for flights, hotels, and cars. Includes consolidated billing (DirectBill), flexible cancellation (FlexPro), spend controls (Engine X virtual cards), and reporting/insights. Free to use with no contracts; revenue from commissions and premium features. - **[Engine Rewards]**: Loyalty program that stacks with hotel loyalty points, offering up to 10% back. - **[Engine X]**: Corporate card and spend management solution integrated with the booking platform. - **[Partner Hub / Groups]**: Tools for group travel coordination and partner integrations. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Triple-digit growth; trusted by over 1,000,000 travelers and 20,000+ businesses; average travel savings of up to 60%. - **Notable Investors**: Blackstone, Elefund, Telescope Partners, Permira (industry-leading investors) - **Growth Signals**: Rebranded from Hotel Engine to Engine in 2024, expanding beyond hotels into flights and cars. Added 100+ new features in recent period. New executive leadership team. Remote-first hiring across US and LATAM. ## Competitive Advantages - **Exclusive rates and no fees**: No booking fees, no contracts – saves businesses up to 60% on travel. - **All-in-one platform**: Combines booking, expense management, and reporting in a single solution. - **Flexibility**: FlexPro allows free changes/cancellations; DirectBill simplifies invoicing. - **Scale and trust**: Over 1 million travelers and 20k+ businesses use the platform. ## Strategic Focus - **Current priorities**: Continued platform expansion (flights, cars, groups), deepening integrations (ERP, HR, workplace tools), and scaling the sales and engineering teams. Emphasis on data-driven insights and automation to simplify trip management. ## Why Work Here - **Culture**: High-agency, ownership-driven environment. Core values: “Drivers, not Passengers,” “Customer Obsessed,” “Speed with Precision,” “Deliver Results.” Described as electric, with a bias for action and high standards. - **Remote/Hybrid**: Fully remote roles for US and LATAM (some sales roles in Chicago, Denver, Tempe). Remote-first culture. - **Benefits**: Unlimited PTO, stock options for all full-time employees, 401(k) with company match, medical/dental/vision, mental health support, family leave, global lodging discounts, paid volunteer time. - **Engineering culture**: Emphasis on innovation, high standards, and moving fast without cutting corners. Open roles include senior and staff engineers, data scientists, product managers. ## Sources 1. [engine.com](https://engine.com/) – Company homepage with product details 2. [engine.com/about-us](https://engine.com/about-us) – Company history, mission, investors 3. [engine.com/careers](https://engine.com/careers) – Careers page with open positions and benefits 4. [engine.com/culture](https://engine.com/culture) – Culture memo, operating principles, DNA 5. [job-boards.greenhouse.io/engine](http://job-boards.greenhouse.io/engine) – Current job listings (59 roles) ## Other roles at Engine - [Manager of Sales - Engine X](https://feeny.ai/job/manager-of-sales-engine-x-engine-united-states-tz3d8dqsstw1) — United States - [Member Support Flights Lead](https://feeny.ai/job/member-support-flights-lead-engine-united-states-bc79zs9xv9wq) — United States - [Operational Excellence Program Manager](https://feeny.ai/job/operational-excellence-program-manager-engine-united-states-xknn5tsj2ya5) — United States - [Salesforce Administrator (Service Cloud) - LATAM](https://feeny.ai/job/salesforce-administrator-service-cloud-latam-engine-latin-america-6mbn8svv2yqe) — Latin America - [Senior Events Specialist](https://feeny.ai/job/senior-events-specialist-engine-united-states-6wk7v0y7tknh) — United States - [Director of Client Ops, Group Reservations](https://feeny.ai/job/director-of-client-ops-group-reservations-engine-united-states-n8ryxa2zp1rn) — United States - [Sr. Manager, Account Director](https://feeny.ai/job/sr-manager-account-director-engine-chicago-illinois-gsp2c7jweycg) — Chicago Illinois, United States - [Senior Manager, Fraud Operations](https://feeny.ai/job/senior-manager-fraud-operations-engine-united-states-8qs249fj477x) — United States - [Fraud Analyst](https://feeny.ai/job/fraud-analyst-engine-united-states-m6qf6yfvdptr) — United States - [Senior Director, Client Operations](https://feeny.ai/job/senior-director-client-operations-engine-united-states-a74pknya3tn0) — United States