---
title: 'Sr. AWS Cloud Infrastructure Engineer at H1'
canonical: 'https://feeny.ai/job/sr-aws-cloud-infrastructure-engineer-h1-new-york-aha2akmgs1dq'
type: 'job'
last_seen: '2026-10-21'
---

# Sr. AWS Cloud Infrastructure Engineer at H1

- **Company:** H1
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.lever.co/h1/1722cd81-8e62-4eac-b971-b698357ccb9e

## Job description

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.

As part of H1’s hiring process, all candidates are required to participate in an in-person final interview. Depending on your location, this may require travel.

H1's Security and IT Operations team is focused on building secure, reliable infrastructure and providing world-class support that enables our global workforce to do their best work while maintaining the highest standards of security and compliance.

## WHAT YOU'LL DO AT H1

The primary objective of the IT Operations Manager is to serve as the operational backbone of H1's IT infrastructure and user support. You will own IT operations end-to-end, partnering closely with our growing IT team. This role balances hands-on technical troubleshooting with strategic operational leadership, ensuring seamless service delivery across a global workforce. This role is designed for a technically strong, autonomous leader who can independently manage complex infrastructure challenges, drive operational excellence, and mentor growing teams while maintaining a hands-on approach to critical issues. You will: Serve as the primary technical and operational point of contact for IT infrastructure, support, and user services across the organization.

- Manage and execute employee onboarding and offboarding workflows at scale, including device provisioning, access management, account deprovisioning, and offboarding security protocols.
- Own the IT service desk ticketing system and support queue, ensuring timely resolution, clear documentation, and escalation paths that meet organizational SLAs.
- Lead hands-on Tier 2 technical support and troubleshooting for end-user devices, platforms, and infrastructure issues.
- Provide support across H1's Global footprint with regular presence in our NYC headquarters (one day per week).
- Develop, document, and continuously improve IT operational processes and runbooks that scale across teams and geographies.
- Mentor the IT Operations team, establishing knowledge-sharing practices, documentation standards, and clear escalation paths for a coordinated support model.
- Oversee endpoint security and device management (CrowdStrike, IRU/Kandji) to ensure organizational security posture and compliance.
- Monitor and maintain identity and access management systems (Okta), ensuring secure onboarding and timely access revocation.
- Proactively identify operational risks and bottlenecks, taking early action to prevent incidents and optimize service delivery.
- Strategically lead and de-escalate critical IT situations, partnering with internal stakeholders (Security, Engineering, Leadership) to drive resolution.
- Serve as the voice of IT operations internally, providing structured feedback to leadership and product teams on tooling, infrastructure, and security gaps.
- Collaborate cross-functionally with Security, Engineering, and Business teams to ensure IT operations supports H1's strategic priorities.
- Drive continuous improvements in support quality, response times, user satisfaction, and operational efficiency across your team.

## ABOUT YOU

We're looking for someone who is passionate about building reliable, secure systems and enabling people to do their best work. You bring technical depth, leadership presence, and the ability to balance hands-on problem-solving with strategic thinking. You thrive in fast-paced environments, take pride in operational excellence, and see mentoring as a core part of your role.

- You are comfortable operating both strategically and tactically, diving into technical details while maintaining a high-level view of operational health and team capacity.
- You are a confident communicator and presenter, able to lead conversations with non-technical stakeholders and influence operational decisions.
- You have a proven track record of managing complex IT operations and driving measurable improvements in uptime, security, and user satisfaction.
- You are proactive, detail-oriented, and able to manage ambiguity with confidence while mentoring others through uncertainty.
- You bring genuine leadership qualities: initiative, clear communication, and the ability to scale processes and teams as the organization grows.

## REQUIREMENTS

- 5+ years of IT operations experience, including break-fix support, infrastructure management, and user administration.
- Hands-on experience with Okta (or similar identity and access management platforms).
- Experience managing Google Workspace environments at scale.
- Proficiency with CrowdStrike Falcon or similar endpoint detection and response (EDR) tools.
- Experience with device management platforms (IRU, Kandji, or equivalent).
- Demonstrated security awareness and understanding of IT security fundamentals and compliance best practices.
- Experience managing service desk ticketing systems and support workflows.
- Proven ability to mentor technical team members and lead operational improvements.
- Strong communication skills and ability to work effectively with distributed global teams.

## COMPENSATION

This role pays $125,000 to $145,000 per year, based on experience, in addition to stock options.

Anticipated role close date: 08/16/2026

## H1 OFFERS

- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

## About H1

## Company Overview
- **One-liner**: H1 is an AI-powered platform that connects the world with the right doctors by building a comprehensive healthcare knowledge base and intelligent doctor graph.
- **Entity Type**: Private (funding stage not disclosed in provided sources)
- **Headquarters**: New York, NY, USA (commonly reported; not explicitly stated in provided sources)
- **Founded**: Not publicly available
- **Founders**: Ariel Katz (Co-Founder & CEO), Ian Sax (Co-Founder & President)

## Core Business
- **Primary industry**: Healthcare technology, life sciences data and analytics
- **Target customers**: B2B – life sciences companies (pharma), payers, providers, digital health companies, and research sites
- **Mission**: “Creating a healthier future by connecting the world with the right doctors.”

## Products & Services
- **Doctor Graph**: An AI-driven model of doctor identity, expertise, and connections that continuously learns to enable accurate matching.
- **Clinical**: Data and analytics to accelerate clinical trials – patient recruitment, site selection, and representation.
- **Medical**: Real-time HCP insights and AI-driven intelligence for medical affairs teams.
- **Commercial**: Targeted engagement with prescribers to ensure patients receive treatments.
- **Health Plans**: Automated provider data management for accurate directories, networks, and rosters.
- **Digital Health**: Provider data for smarter care navigation (location, network, specialty, credentials).
- **For Research Sites**: Claimable site profiles to showcase capabilities and get discovered by sponsors.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 85 of the top 20 pharma companies partner with H1; 200 customers across 6 continents
- **Notable Investors/Partners**: Not listed in provided sources; partner relationships include leading pharmaceutical organizations
- **Growth Signals**: Employee count of ~300 (from about page); expanding globally across 6 continents; serving multiple healthcare segments

## Competitive Advantages
- Proprietary AI-driven Doctor Graph that continuously learns and improves matching accuracy.
- Comprehensive, current healthcare knowledge base covering doctor identity, expertise, and connections.
- Trusted by a majority of top pharma companies, indicating strong market validation and network effects.

## Strategic Focus
- Deepening data accuracy and intelligence across clinical, medical, commercial, and payer segments.
- Expanding global reach and customer base across continents.
- Empowering research sites and digital health companies with provider data to improve patient access.

## Why Work Here
- **Culture**: High accountability, no-blame environment; values include “Be Quick, Don’t Rush” and user-centric decision-making.
- **Remote/Hybrid**: Remote-friendly – multiple US remote roles listed (e.g., Principal Customer Success Manager, Staff Backend Engineer).
- **Benefits**: Retirement options, health & charitable donation stipends, stock options, pre-planned wellness holidays, generous PTO.
- **Engineering Culture**: Focus on building products that solve difficult healthcare problems; transparent use of AI in hiring (human judgment remains final).
- **Mission-Driven**: Employees see direct impact on improving global healthcare and connecting patients with the right doctors.

## Sources
1. [h1.com/about](https://h1.com/company/about/)
2. [h1.com](https://h1.com/)
3. [h1.com/careers](https://h1.com/company/careers/)
4. [jobs.lever.co/h1](https://jobs.lever.co/h1)
5. [h1.com/culture](https://h1.com/company/culture/)

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