---
title: 'Sr. Business Analyst (Customer Success) at SpaceX'
canonical: 'https://feeny.ai/job/sr-business-analyst-customer-success-spacex-bastrop-a0w9n46vf6eb'
type: 'job'
last_seen: '2026-09-08'
---

# Sr. Business Analyst (Customer Success) at SpaceX

- **Company:** SpaceX
- **Location:** Bastrop, TX
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.greenhouse.io/spacex/jobs/8641254002?gh_jid=8641254002

## Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

## SR. BUSINESS ANALYST (CUSTOMER SUCCESS)

Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. The team drives consumer adoption and expansion by analyzing market trends, optimizing acquisition strategies, and informing pricing and retention initiatives. This role will focus on consumer metrics and insights, conducting research and reporting to support data-driven decisions that accelerate subscriber growth and enhance user value. Our ideal candidate is a proactive analyst with a blend of quantitative skills and curiosity for market dynamics, capable of turning complex data into actionable strategies for consumer growth.

## RESPONSIBILITIES:

- Perform in-depth analyses of consumer metrics, including Lifetime Value (LTV), Customer Acquisition Cost (CAC), churn rates, and cohort performance, using SQL queries and statistical methods to uncover trends and opportunities
- Develop forecasting models for subscriber growth, revenue projections, and market penetration, incorporating external factors like competitive landscapes and economic indicators
- Create and maintain reporting dashboards and visualizations (e.g., using Tableau, Power BI, or Looker) to track key performance indicators (KPIs) for consumer acquisition, retention, and engagement
- Conduct market research and price analysis, evaluating elasticity, competitive pricing, and promotional impacts to recommend optimizations that drive revenue and affordability
- Collaborate cross-functionally with marketing, product, and sales teams to integrate insights into growth strategies, including A/B testing support and scenario planning
- Identify data gaps and work with engineering teams to improve data collection for consumer use cases, ensuring robust datasets for ongoing analysis
- Deliver presentations and reports to stakeholders, translating technical findings into clear, business-oriented recommendations that influence decision-making
- Support ad-hoc research projects, such as regional market assessments or emerging trends in broadband adoption, blending qualitative insights with quantitative rigor

## BASIC QUALIFICATIONS:

- Bachelor's degree
- 5+ years of professional experience in business analytics, consulting, market research, or growth operations
- 3+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
- 1+ years of experience leading projects

## PREFERRED SKILLS AND EXPERIENCE:

- Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field
- Advanced SQL skills, including complex joins, window functions, and query optimization
- Experience with forecasting, financial metrics (e.g., LTV, CAC), or pricing analysis
- Proficiency in statistical modeling and forecasting techniques (e.g., time-series analysis, regression in Python or R)
- Experience with ETL processes, data pipelines, or automation scripting (e.g., Python, VBA)
- Background in high-growth consumer tech environments, startups, or consulting firms with a focus on customer acquisition and retention
- Strong research skills, including familiarity with market intelligence tools (e.g., surveys, competitive analysis platforms)
- Excellent communication abilities, with a track record of presenting insights to non-technical audiences and influencing cross-functional teams
- Project management experience, including prioritizing tasks in fast-paced settings and collaborating with diverse stakeholders

## ADDITIONAL REQUIREMENTS:

- Position may involve extended hours and weekend work as needed
- This position may require travel between various SpaceX sites

## ITAR REQUIREMENTS:

- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR [here](https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987).

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

## About SpaceX

## Company Overview
- **One-liner**: SpaceX designs, manufactures, and launches advanced rockets and spacecraft while building a global satellite broadband network and AI infrastructure to enable interplanetary life.
- **Entity Type**: Public (Nasdaq: SPCX) – IPO priced at $135/share on June 12, 2026
- **Headquarters**: Starbase, Texas (primary); Hawthorne, California (historical headquarters)
- **Founded**: 2002
- **Founders**: Elon Musk

## Core Business
- **Industries**: Aerospace & Defense, Spaceflight, Satellite Telecommunications, Artificial Intelligence
- **Target Customers**: Government (NASA, U.S. Armed Forces, international agencies), Commercial satellite operators, Broadband consumers (Starlink), Defense/intelligence (Starshield)
- **Mission**: To make humanity multiplanetary by building the integrated hardware and software infrastructure of the future across space, connectivity, and AI.

## Products & Services
- **Falcon 9**: Reusable two-stage rocket – the world’s most launched orbital rocket, with over 630 successful first-stage reflights.
- **Falcon Heavy**: Heavy-lift launch vehicle composed of three Falcon 9 cores; capable of lifting nearly 64 metric tons to orbit.
- **Starship**: Fully reusable super-heavy launch vehicle and spacecraft (largest ever built) designed for missions to the Moon, Mars, and beyond.
- **Dragon 2**: Crew and cargo spacecraft used for NASA Commercial Crew and private missions to the ISS and beyond.
- **Starlink**: Low-Earth-orbit satellite constellation providing high-speed, low-latency broadband internet to over 10.3 million people globally.
- **Starshield**: Military-grade satellite services for national security and defense customers.
- **SpaceXAI**: Division focused on AI compute infrastructure, frontier models, and real-time data processing (including AI compute satellites).

## Market Standing
- **Valuation**: Conflicting reports – Internal share offer in 2025 valued SpaceX at **$800 billion**; IPO pricing (June 2026) implied a market capitalization of approximately **$75 billion** for the shares offered.
- **Key Metric**: Annual revenue of **$15.0 billion** (2025); total funding raised **$15.2 billion** across 56 rounds.
- **Notable Investors/Partners**: Google (led $1B Series G), Intesa Sanpaolo, NASA, U.S. Space Force, and numerous institutional investors.
- **Growth Signals**: Employee headcount of **11,387** (monthly growth +2.5%); **1,671 active job postings**; Falcon 9 launch cadence of 1–3 per week; Starlink subscriber base covering ~10.3 million people; recent acquisition of xAI (February 2026).

## Competitive Advantages
- **Full reusability**: Only company with a fleet of reusable orbital rockets (Falcon 9, Falcon Heavy), dramatically lowering per-launch cost.
- **Vertical integration**: Designs, manufactures, and operates its own rockets, spacecraft, satellite constellation, and AI platform – enabling rapid iteration and cost control.
- **Scale and reliability**: More orbital launches per year than any other provider (public or private); proven track record with NASA and DoD.
- **First-mover in commercial spaceflight**: Established crew transport, satellite internet, and now AI compute in orbit.

## Strategic Focus
- **Starship development**: Complete testing and operational deployment of the fully reusable Starship system for lunar (Artemis) and Mars missions.
- **Starlink expansion**: Grow subscriber base, launch V3 satellites, and extend mobile and direct-to-cell services.
- **AI integration**: Leverage SpaceXAI for on-orbit compute and real-time data analytics; build AI compute satellites.
- **Interplanetary infrastructure**: Develop technologies for sustained human presence on the Moon and Mars.

## Why Work Here
- **Mission-driven culture**: Employees directly contribute to making life multiplanetary – “hard work and innovative solutions result in big gains.”
- **Impactful projects**: Work on reusable rockets, crewed spacecraft, global broadband, and AI systems that are actively changing the space industry.
- **Compensation**: Competitive salaries, comprehensive health benefits, and equity packages.
- **Work locations**: Primary campuses in Hawthorne, CA and Starbase, TX (with additional sites in Cape Canaveral, FL and Vandenberg, CA). Roles span engineering, software, manufacturing, and support.
- **Engineering culture**: Merit-based, fast-paced, with high ownership; top talent sourced from Tesla, Boeing, NASA JPL, and other aerospace leaders.
- **Open roles**: Over 1,600 active positions across software, AI, avionics, propulsion, supply chain, and more – including internships.

## Sources
1. [SpaceX Careers Page](https://www.spacex.com/careers)
2. [LinkedIn – SpaceX Company Profile](https://www.linkedin.com/company/spacex)
3. [SpaceX IPO Factsheet (PDF)](https://content.spacex.com/cms-assets/FINAL_Documents%20and%20Updates/SpaceX%20IPO_Factsheet.pdf)
4. [SpaceX IPO Pricing Press Release](https://ir.spacex.com/updates/releases-details/2026/Space-Exploration-Technologies-Corp--Announces-Pricing-of-Initial-Public-Offering/default.aspx)
5. [SpaceX Jobs Board (Greenhouse)](https://job-boards.greenhouse.io/spacex)

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