---
title: 'Sr. Business Process Analyst I - Senior Billing Analyst at Uber Freight'
canonical: 'https://feeny.ai/job/sr-business-process-analyst-i-senior-billing-analyst-uber-freight-chicago-il-9azqha0yjxyg'
type: 'job'
last_seen: '2026-10-21'
---

# Sr. Business Process Analyst I - Senior Billing Analyst at Uber Freight

- **Company:** Uber Freight
- **Location:** Chicago IL 60607, United States
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/uberfreight/jobs/5445211008

## Job description

Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 3506

No immigration sponsorship or transfer available for this role.

## About the Role

As Sr. Business Process Analyst leads the scaling and optimization of our global financial architecture, we are seeking a Senior Business Process Analyst (FinOps Billing) to serve as a key operational and strategic pillar within our Financial Operations organization. In this role, you will hold end-to-end accountability for the health, accuracy, and efficiency of our high-volume billing engine. Acting as a critical strategic link between Finance, Product, Engineering, and our external Business Process Outsourcing (BPO) partners, you will drive operational quality control, enforce SOX compliance, and lead complex workflow transformations. We are looking for an analytical, process-driven leader who can dissect complex operational failures, engineer scalable solutions, and ensure revenue flows seamlessly across our enterprise platforms. The role will also work on payment options for freight customers and collaborate with Collections to resolve billing disputes.

This position will work in our Chicago office on Van Buren Street on Tuesdays, Wednesdays and Thursdays (flexible to work from home on Mondays and Fridays).

What the Candidate Will Do

Operational Excellence & Billing Architecture

- Create maps for existing billing processes, plan, perform and implement process improvement initiatives for billing activities
- Organize, lead and facilitate team members across the organization, including sales, account managers and the finance operations BPO support team on freight billing processes
- Develop and track metrics to provide data for process measurement while identifying indicators for future improvement opportunities.
- Ensure new shippers are on-boarded correctly from an AR perspective
- Manage and lead all on-boarding calls for new shippers, specifically related to AR and invoicing methods
- Deliver presentations and training to team members and management around current billing processes and problems
- Provide top-notch customer service to all Uber Freight customers, and provided an Uber Quality product on a daily basis
- Manage a subset of customers & ensure that invoices are sent, received and there are no issues in the end-to-end process
- Evaluate, map, and re-engineer end-to-end billing, invoicing, and Accounts Receivable (AR) workflows across legacy and primary enterprise systems to minimize manual touchpoints and increase automated throughput.
- Partner with technical teams on enterprise platform migrations, leading Hypercare monitoring, risk mitigation, and cross-functional alignment to safeguard revenue cycles.
- Oversee setup and operational health across Electronic Data Interchange (EDI), Robotic Process Automation (RPA), and manual invoicing channels; design robust fallback mechanisms to resolve temporary failures without revenue disruption.

BPO Partner & Operations Management

- Third-Party Operations Oversight: Manage day-to-day execution with external BPO partner teams—establishing work queues, maintaining system access, monitoring SLA compliance, and tracking operational aging.
- Escalation Management: Serve as the primary senior escalation point for complex billing exceptions, denied processing items, and operational roadblocks.

Governance, Risk & Financial Controls

- SOX Compliance & Audit Ownership: Assemble, analyze, and deliver weekly/monthly audit packages to maintain strict SOX compliance across customer account configurations and AR write-offs.
- Threshold & Exception Governance: Review, triage, and execute threshold approvals while analyzing exception queues to eliminate systemic root causes with Product and Engineering teams.

Strategic Reporting & Leadership

- Executive Metrics & Reporting: Direct regular audits on billing discrepancies and compile executive-level Unbilled loads for FinOps leadership.
- Standardization & Knowledge Management: Establish, standardize, and maintain comprehensive Standard Operating Procedures (SOPs), process flows, and operational documentation.
- Team Leadership & Mentorship: Act as an informal leader and subject matter expert, mentoring junior team members and stepping in to lead operational continuity in the manager’s absence.

Travel: Up to 10%

## Basic Qualifications

- Bachelor’s degree in Finance, Accounting or related field
- 2+ years of experience in financial operations, billing/accounts receivable, business process analysis, or financial systems operations.
- Demonstrated experience in workflow mapping, variance analysis, and translating operational failures into technical or procedural solutions.
- Proven track record of managing end-to-end Account Receivable Billing Operations, handling Shippers billing processes.

## Preferred Qualifications

- At least 1 year of freight experience within finance
- Demonstrated experience mentoring peers, onboarding team members, and acting as a delegate point-of-contact during managerial absences.
- Experience managing or partnering with third-party BPO vendor teams.
- Hands-on expertise with enterprise Billing/ERP systems, EDI frameworks, and RPA technologies.
- Advanced proficiency in Microsoft Excel and Google Sheets for data analysis, aging schedule compilation, and reporting.
- Strong executive-presence and communication skills with a history of driving procedural change across Finance, Operations, Product, and IT teams.

## Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

- Illinois: The salary range for this role is $65,500 to $85,000 a year.

## About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at [www.uberfreight.com](https://www.globenewswire.com/Tracker?data=aZt5hy_vlUfB4JV2bXcy07lYm1tYPcRFnoBdHC8B5cRzNB_rzPRfHVnpFvogIAjc3WyyZLuFOsz2D8DhJdMdEvmexZ9Ike76l9AqXr036cw=).

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our [Candidate Privacy Notice](https://www.uberfreight.com/candidate-privacy-notice/).

## EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

## About Uber Freight

## Company Overview
- **One-liner**: Uber Freight is a premier logistics partner that unifies managed transportation and multi-modal capacity in a shared operating model, leveraging advanced technology and one of North America’s largest carrier networks.
- **Entity Type**: Private (wholly owned subsidiary of Uber Technologies, Inc.)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2017
- **Founders**: Spun out of Uber Technologies; key leadership includes Lior Ron (co-founder of Uber Freight, departed) and current CEO (not publicly listed).

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain, and Storage
- **Target customers**: B2B – specifically enterprise shippers (1 in 3 Fortune 500 companies), mid-market companies, and carriers. Serves industries including automotive, chemical, construction, CPG, food & beverage, manufacturing, packaging, and retail.
- **Mission statement**: To lead the pace of logistics to move the world’s goods, redefining logistics by combining one of the largest multimodal carrier networks with cutting-edge technology and managed transportation expertise.

## Products & Services
- **Uber Freight TMS (Transportation Management System)**: A SaaS platform that draws on freight activity across thousands of shipper networks with decades of accumulated data. It provides predictive signals for routing, capacity, and risk management, allowing teams to act earlier rather than react.
- **Multi-modal Solutions**: Turn capacity across modes (truckload, LTL, intermodal, etc.) into governed programs aligned with network priorities. Helps shippers protect cost and service targets as conditions change.
- **Managed Services**: A single operating layer that aligns procurement decisions, daily execution, and freight settlement. Financial outcomes, service targets, and carrier accountability stay coordinated across the shipment lifecycle.
- **Network Intelligence & Carrier Network**: Access to one of North America’s largest multimodal capacity networks, with 18 million total shipments annually and 1.8 billion transactions annually. Customers benefit from network-level patterns translated into market insights.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Uber Technologies, Inc., which had a market cap of ~$170B as of mid-2026). Prior funding rounds: $500M Series A (Oct 2020, led by Greenbriar Equity Group) and $550M Private Equity Round (Nov 2021).
- **Key Metric**: Annual Revenue of $925.5M (2026 estimate); total funding of $1.05B.
- **Notable Investors/Partners**: Greenbriar Equity Group, Nvidia (backing), Zeev Ventures, and other institutional investors.
- **Growth Signals**:
  - Manages $17B+ in freight under management.
  - Saves customers $1B annually; 98% customer retention; average customer tenure of 8.5 years.
  - Headcount of 2,637 (+3.7% YoY growth).
  - Active in 42 countries with offices across North America, Europe, and Mexico.
  - Acquired Transplace in 2021 (a major logistics acquisition) and Leancor.

## Competitive Advantages
- **Network scale**: One of the largest multimodal carrier networks in North America, processing 18M shipments and 1.8B transactions annually.
- **Data moat**: Decades of accumulated freight data from thousands of shipper networks, providing predictive intelligence and market insights that competitors cannot easily replicate.
- **Uber ecosystem**: Backed by Uber’s technology, brand, and talent pool, with access to cross-functional expertise in mobility, data science, and platform engineering.
- **End-to-end solution**: Unique combination of TMS, managed services, and multi-modal capacity under a single operating model—unlike fragmented competitors.
- **Customer stickiness**: 8.5-year average tenure and 98% retention rate, indicating deep integration into customer supply chains.

## Strategic Focus
- **Unified orchestration**: Moving beyond siloed tools to a single system that governs planning, procurement, capacity, and execution in real time.
- **Volatility management**: Building systems that see risk earlier, adapt in motion, and protect performance as conditions change (e.g., supply chain disruptions).
- **AI and automation**: Leveraging data and AI (including partnership with Nvidia) to deliver predictive signals and autonomous decision-making for shippers and carriers.
- **Expansion**: Continued geographic and service line expansion (e.g., intermodal, cross-border Mexico/Canada, managed services).
- **Sustainability**: Optimizing routes and modes to reduce carbon footprint and improve efficiency (implied by network intelligence capabilities).

## Why Work Here
- **Culture & Values**: Values include "Innovate with Purpose," "Stronger Together" (emphasizing diversity, equity, and belonging), and "Do the Right Thing." The company fosters collaboration where employees feel empowered to be authentic.
- **Career Growth**: "Accelerated growth" is a core pillar—employees have access to cross-functional project work, formal training, quarterly feedback, and development conversations. Teams include engineering, data science, operations, sales, and customer service.
- **Work Model**: Hybrid– offices in Chicago, Dallas, San Francisco, Northwest Arkansas (including Frisco, TX; Rogers, AR), Monterrey (MX), Netherlands, and others. Many roles (e.g., Logistics Specialist, Account Manager) are listed as hybrid.
- **Total Rewards**: Competitive compensation, health insurance, family planning, wellness, personal time off, mental health benefits.
- **People & Team**: Described as "friendly, smart, passionate individuals from every walk of life." Many employees come from top tech and logistics companies (e.g., Amazon, Walmart, C.H. Robinson, Uber).
- **Impact**: "The potential to change the industry is huge," and employees are motivated by the positive impact on communities and the challenge of moving the world’s goods.
- **Employer Rating**: 3.0/5.0 on LinkedIn (155 reviews), with Work-Life Balance at 3.2, Compensation at 3.0, Culture at 3.0, and Career at 2.8. Recent departures include several senior directors (Feb–Mar 2026) but headcount is still growing.
- **Active Job Postings**: 68 open positions as of mid-2026, with a +54.5% increase in postings year-over-year.

## Sources
1. [Uber Freight About Us](https://www.uberfreight.com/en-US/about-us)
2. [Uber Freight Careers Page](https://www.uberfreight.com/en-US/careers)
3. [Uber Freight Homepage](https://www.uberfreight.com/en-US)
4. [Uber Freight LinkedIn Profile](https://www.linkedin.com/company/uber-freight)
5. [PitchBook Company Profile](https://pitchbook.com/profiles/company/226257-13)

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