---
title: 'Sr Cloud Governance Engineer at Five9'
canonical: 'https://feeny.ai/job/sr-cloud-governance-engineer-five9-bengaluru-jsfq06ckqc8k'
type: 'job'
last_seen: '2026-09-10'
---

# Sr Cloud Governance Engineer at Five9

- **Company:** Five9
- **Location:** Bengaluru, India
- **Work type:** hybrid
- **Posted:** 2026-06-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6098383004

## Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

## About this role

This is a senior governance role on a small, globally distributed team, which means you will own outcomes rather than tickets. You will set the standards our multi-cloud estate runs by, make them enforceable in code, prove they are working, and defend them to the engineering teams they constrain. You will also be the person leadership asks when they want to know what our real exposure is.

This is not a build-and-operate role. We are not looking for someone to run infrastructure. We are looking for someone who has governed infrastructure that other people run.

Two things matter as much as the technical bar. First, independence: your manager and several of your key stakeholders are based in the United States, so you will need to set your own priorities and make progress without daily direction. Second, communication: a large part of this job is explaining technical risk to people who do not work in the cloud, in writing and live, in English, to Finance, Security, Product, and executive audiences.

About our estate: roughly 70% Google Cloud, with AWS and Azure in scope as secondary platforms. GCP is where the majority of the work sits, so deep hands-on GCP experience is a hard requirement rather than a preference.

## Key Responsibilities

- Own the cloud governance roadmap: decide what gets standardized, in what order, and how it gets enforced across GCP, AWS, and Azure
- Author and maintain the policies and standards that engineering teams build against, and implement them as preventative controls using GCP Organization Policy, AWS SCPs and Config, and Azure Policy
- Own the exception and waiver process end to end, including the judgment calls: what gets approved, for how long, and under what compensating control
- Drive consolidation and consistency of Infrastructure-as-Code across a fragmented estate, including module standards, review gates, and policy-as-code in the pipeline
- Partner with Security to set and enforce IAM and network security standards, and lead reviews of access models and privilege boundaries
- Define the governance metrics that matter and build the dashboards behind them: posture, key and credential rotation, policy violations, drift, and remediation time
- Own cost governance: labeling and tagging standards, spend attribution and showback, anomaly detection, commitment and discount coverage, and holding teams accountable for waste
- Automate governance work rather than scaling it with headcount, including scripted enforcement, automated evidence gathering, and use of AI tooling where it removes manual effort
- Represent governance to IT, Finance, Security, DevOps, Cloud Architects, Product Engineering, and leadership across regions, and translate technical risk into the terms each of those audiences makes decisions in
- Act as the escalation point and technical reference for governance questions, and mentor others on the team

## Requirements

- 7+ years working in public cloud environments, including 4+ years hands-on with GCP
- Track record of owning a cloud governance function or materially maturing one, with specific examples of standards you wrote and controls you put in place
- Deep hands-on experience with preventative guardrails across at least two hyperscalers (GCP Organization Policy, AWS SCPs and Config, Azure Policy), including how you handled the disruption enforcement caused
- Experience designing and running an exception or waiver process, including making and defending the risk calls yourself
- Advanced Terraform, including module design and standardization across multiple teams, plus policy-as-code in CI (OPA, Conftest, Sentinel, or equivalent)
- Python for automation, enforcement, and reporting
- Strong command of cloud IAM, network security, encryption, and key and secret management
- Proven ability to present technical risk to senior non-technical stakeholders, including Finance and executive audiences, and to negotiate with engineering teams that push back. This is central to the role and we will test it during the interview process
- Ability to operate independently across time zones, with regular overlap with colleagues based in the United States
- Professional written and spoken English

## Preferred Qualifications

- Google Cloud Professional Cloud Security Engineer or Professional Cloud Architect certification
- AWS certification
- Cloud cost tooling: GCP billing exports and BigQuery, AWS Cost Explorer, or a third-party platform such as Cloudability or Apptio
- Experience reviewing and approving third-party cloud services entering an enterprise estate
- Familiarity with the control frameworks our platform is audited against (SOC 2, HIPAA, GDPR). You will not own audits in this role, but context helps you prioritize
- Kubernetes governance and policy enforcement
- Okta integration, Microsoft Active Directory Federation Services
- Experience applying AI or agentic tooling to governance and compliance automation
- Bachelor's degree in Computer Science, Engineering, or another relevant technical field
- Result oriented, self-starter

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

## About Five9

## Company Overview
- **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences.
- **Entity Type**: Public (NASDAQ: FIVN)
- **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City)
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization
- **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C)
- **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about)

## Products & Services
- **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR.
- **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging.
- **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes.
- **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021).
- **AI & Automation Suite**:
  - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021).
  - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI).
  - **Voice AI Agents**: Generative AI agents for automated customer interactions.
- **Professional Services**: Implementation, integration, and consulting services.
- **Aceyus VUE**: Data and reporting integration platform (acquired in 2022).

## Market Standing
- **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources.
- **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about)
- **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)

## Competitive Advantages
- **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience.
- **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe.
- **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services.
- **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors.
- **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average).

## Strategic Focus
- **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions.
- **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC.
- **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities.
- **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration.

## Why Work Here
- **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers)
- **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs)
- **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model.
- **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers)
- **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)
- **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services.

## Sources
1. [Five9 About Page](https://www.five9.com/about)
2. [Five9 Careers Overview](https://www.five9.com/about/careers)
3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet)
4. [Five9 Careers – Job Listings](https://www.five9.com/about/careers/jobs)

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