---
title: 'Sr. Cloud Support Engineer-Database at DigitalOcean'
canonical: 'https://feeny.ai/job/sr-cloud-support-engineer-database-digitalocean-bengaluru-yk020tkz97xv'
type: 'job'
last_seen: '2026-09-08'
---

# Sr. Cloud Support Engineer-Database at DigitalOcean

- **Company:** DigitalOcean
- **Location:** Bengaluru, India
- **Posted:** 2026-04-17
- **Last confirmed live:** 2026-09-08
- **Apply:** https://www.digitalocean.com/careers/position/apply/?gh_jid=7775994

## Job description

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here.  We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

## What You'll Do

- Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
- Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
- Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
- Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
- Participate in incident response and on-call rotations to support critical customer issues
- Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
- Advocate for customer feedback to influence product improvements and platform enhancements
- Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
- Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

## Key Metrics

- Customer Satisfaction (CSAT)
- Time to Resolution / SLA adherence
- Escalation quality and resolution effectiveness
- Documentation and knowledge base contributions
- Customer adoption of best practices

## What You'll Add to DigitalOcean

- 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
- Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
- Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
- Understanding of database fundamentals including backups, replication, indexing, and performance tuning
- Strong troubleshooting skills across application, database, and infrastructure layers
- Customer-first mindset with a passion for solving technical problems and delivering great support experiences
- Effective communication skills with the ability to explain technical concepts clearly
- Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

- Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
- Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
- Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
- Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
- At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
- Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India.

JR: 2026-7628

#LI-Hybrid

## Why You’ll Like Working for DigitalOcean

- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.

## About DigitalOcean

## Company Overview
- **One-liner**: DigitalOcean provides a simple, scalable cloud platform for developers, startups, and SMBs, and is now building an AI-native cloud with inference and managed agent services.
- **Entity Type**: Public (NYSE: DOCN)
- **Headquarters**: New York, NY, USA
- **Founded**: 2012
- **Founders**: Ben Uretsky, Moisey Uretsky, Jeff Carr, Alec Hartman, Mitch Wainer

## Core Business
- **Primary industry**: Cloud computing, AI infrastructure
- **Target customers**: Developers (B2B), startups, and small-to-medium businesses (Digital Native Enterprises)
- **Mission**: “Simplify cloud and AI so builders can spend more time creating software that changes the world.” [digitalocean.com/about](https://www.digitalocean.com/about)

## Products & Services
- **Droplet**: Simple, scalable virtual machines for any workload.
- **Managed Kubernetes**: Container orchestration with easy management.
- **App Platform**: Fully managed platform for building, deploying, and scaling apps.
- **Inference Engine**: AI inference service offering over 70 models (open-weight and frontier), with serverless, dedicated, or batch inference and an Inference Router for cost optimization. [digitalocean.com](https://www.digitalocean.com/)
- **Managed Agents**: Production-ready AI agents that run on the same integrated stack as inference and infrastructure, avoiding cross-vendor hops and egress fees.
- **Core Infrastructure**: 20 data centers across 11 regions, air- and liquid-cooled GPU clusters (NVIDIA H100/H200/Blackwell, AMD Instinct MI300X/MI325X/MI350X) with 400G RoCE fabric.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (public company; check NYSE: DOCN)
- **Key Metric**: Over 640,000 customers globally; more than 1,500 employees (as of early 2026). [digitalocean.com/blog/why-2026-is-the-year-to-join-digitalocean](https://www.digitalocean.com/blog/why-2026-is-the-year-to-join-digitalocean)
- **Notable Investors/Partners**: As a public company, its shareholders include institutional investors. No specific partners listed in recent company materials.
- **Growth Signals**: Rapid headcount growth (1,500+ employees), strong customer base expansion (640k+), and a strategic pivot to an “agentic cloud” with new AI products in public preview.

## Competitive Advantages
- **Simplicity**: Known for developer-friendly interfaces and documentation that reduce complexity compared to larger cloud providers.
- **Integrated AI Stack**: Covers five layers (infrastructure, inference, agents, etc.) in one platform, eliminating cross-vendor integration costs and egress fees.
- **Cost-Effectiveness**: Transparent pricing and competitive latency (e.g., 3.9× higher output speed vs. AWS Bedrock, independently benchmarked on DeepSeek V3.2). [digitalocean.com](https://www.digitalocean.com/)
- **Community**: Strong open-source and developer community contributions.

## Strategic Focus
- Building the “comprehensive agentic cloud” – a fully integrated stack for AI-powered applications.
- Expanding inference and managed agent capabilities to attract digital native enterprises.
- Investing in GPU infrastructure (NVIDIA and AMD) and global data center expansion.

## Why Work Here
- **Work Model**: Offers fully remote, hybrid (three days in office), and in-office options depending on role and location. Offices in the US (Austin, Boston, Denver, SF Bay Area, Seattle), India (Hyderabad), and Pakistan (Karachi). [digitalocean.com/careers](https://www.digitalocean.com/careers)
- **Culture**: Values are Fast, Simple, Bold, Proud, Love, Community, and Growth. Emphasis on ownership, bias for action, and thinking big.
- **Compensation**: Competitive base salaries at market midpoint, annual bonus targets, performance equity grants, and an Employee Stock Purchase Plan (ESPP).
- **Benefits**: Generous wellness benefits, flexible PTO, above-average parental leave, health insurance (medical, dental, vision, mental health), 401(k) with safe harbor match, life insurance, and income protection.
- **Professional Development**: Unlimited access to LinkedIn Learning, education reimbursement for courses/certifications, book program, conference attendance, and internal learning opportunities.
- **Interview Process**: Human resume review (no bots), recruiter video call, hiring manager interview, then team interviews. Accommodations available. [digitalocean.com/careers](https://www.digitalocean.com/careers)
- **Perks**: Monthly internet/phone stipend, wellness stipend, home office setup allowance, milestone and anniversary gift programs, employee giving match via Groundswell.

## Sources
1. [DigitalOcean Careers Page](https://www.digitalocean.com/careers)
2. [DigitalOcean About Page](https://www.digitalocean.com/about)
3. [DigitalOcean Product (AI-Native Cloud)](https://www.digitalocean.com/)
4. [Why 2026 is the Year to Join DigitalOcean](https://www.digitalocean.com/blog/why-2026-is-the-year-to-join-digitalocean)
5. [DigitalOcean Open Roles](https://www.digitalocean.com/careers/open-roles)

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