--- title: 'Sr. Cloud Support Engineer - Weekend Shift at Crusoe' canonical: 'https://feeny.ai/job/sr-cloud-support-engineer-weekend-shift-crusoe-denver-b12vatekcrsj' type: 'job' last_seen: '2026-09-11' --- # Sr. Cloud Support Engineer - Weekend Shift at Crusoe - **Company:** [Crusoe](https://feeny.ai/companies/crusoe) - **Location:** Denver, CO / United States - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-17 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/crusoe/5f80ee5b-b4e0-41d7-8e19-e087e341517c ## Job description Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. About This role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On: - Weekend Shift Schedule: Wednesday – Sunday, or Saturday – Wednesday (5-day work week, includes weekend coverage). On-site required for weekday shifts. Compensation reflects a 10% increase for this schedule. - Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+). - On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. - Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption. - Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. - Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing. - Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery. - Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. - Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You’ll Bring to the Team: - Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience. - Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments. - Version Control: Proficiency with Git for code management and collaboration. - Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments. - Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana). - Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP). - Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations. - HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN). Bonus Points: - Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator. - Cloud Expertise: Deep understanding of specific cloud platforms and services. - Automation Skills: Experience with automation tools and scripting languages. - Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions. - Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues. - Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location ## Compensation Range Compensation will be paid in the range of up to $135,000 - $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. ## About Crusoe ## Company Overview - **One-liner**: Crusoe is an energy-first AI infrastructure company that designs, builds, and operates hyperscale data centers and a cloud platform purpose-built for artificial intelligence workloads. - **Entity Type**: Private (Series E) - **Headquarters**: Denver, Colorado, USA - **Founded**: 2018 - **Founders**: Chase Lochmiller and Cully Cavness ## Core Business - Primary industry/industries: AI Infrastructure, Cloud Computing, Data Centers, Clean Energy - Target customers: Enterprise AI companies, AI-native startups, research institutions, government agencies (B2B) - **Mission**: "Accelerate the abundance of energy and intelligence." ## Products & Services - **Crusoe Cloud**: An AI-optimized cloud platform purpose-built for AI workloads, featuring high-performance NVIDIA and AMD compute, accelerated storage, and optimized RDMA networking. Claims to deploy models up to 20x faster and cut costs by up to 81%. - **Crusoe Managed Inference**: A managed AI inference service built with Crusoe's proprietary MemoryAlloy technology, offering best-in-class speed, throughput, and reliability. Features the Crusoe Intelligence Foundry for model selection and API key management. - **AI Data Center Infrastructure**: Vertically integrated design, build, and operation of hyperscale AI factories (e.g., the 1.2 GW Stargate campus in Abilene, TX). Modular, scalable construction for power-hungry AI workloads. - **Crusoe Managed Kubernetes & Slurm**: Managed orchestration services that eliminate operational overhead for customers. - **Crusoe AutoClusters**: Fault-tolerant, managed cluster services for large-scale AI training. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Raised over $1.8B+ in total funding (Series E in 2024 was $1B+; Series D in 2024 was $600M; Series C in 2021 was $350M). - **Notable Investors/Partners**: NVIDIA, NYDIG, GE Vernova, Redwood Materials, Tallgrass, AMD. The company has also partnered with leading energy and technology firms to power its data centers. - **Growth Signals**: Divested bitcoin mining business to NYDIG in 2023 to focus exclusively on AI infrastructure; broke ground on the 1.2 GW Stargate campus in Abilene, TX; expanded into Europe with a geothermal/hydro-powered deployment in Iceland; announced 1.8 GW Wyoming data center with Tallgrass; acquired GPU memory optimization startup Atero and established a Tel Aviv office. ## Competitive Advantages - **Energy-First Approach**: The company’s core differentiator is its vertical integration starting from energy sourcing. It uses "environmentally aligned power sources" (wind, solar, hydropower, geothermal, natural gas with carbon capture) to power its AI factories, including pioneering technology to convert wasted natural gas into energy. - **Vertical Integration**: Controls the entire stack—from finding innovative energy sources to building and managing hyperscale data centers and operating the cloud platform. - **NVIDIA Partnership**: Close partnership with NVIDIA, providing access to the latest and highest-performance GPU hardware for its cloud and infrastructure. - **Proven Performance**: Claims 99.98% uptime, 100% customer satisfaction score, and significant cost/performance advantages (up to 81% cost reduction). ## Strategic Focus - **Massive Infrastructure Expansion**: Aggressively scaling its data center footprint, with major projects in Abilene, Texas (Stargate) and Wyoming (Tallgrass), and expansion into Europe. - **Deepening AI Cloud**: Continuing to build out its Crusoe Cloud platform with managed services (Kubernetes, Slurm, AutoClusters) to make it easier for AI companies to use their infrastructure. - **Responsible AI**: Emphasizing sustainability and responsible AI governance, as evidenced by achieving ISO 42001 certification and publishing an ESG report. - **Acquisition-led Growth**: Acquired Atero (GPU memory optimization) to enhance its core technology stack. ## Why Work Here - **Mission-Driven**: The company is united by a tangible mission: "Accelerate the abundance of energy and intelligence." Employees report high levels of engagement (92% proud to work there per internal survey). - **Massive Growth Trajectory**: Crusoe is at the center of the AI infrastructure boom, building some of the world's most powerful AI factories. For job seekers, this means exposure to cutting-edge technology and the opportunity to scale a company from a startup to an industry leader. - **Culture**: The company values "moving fast and making things," continuous learning, and collective genius. It describes itself as an "AI factory company" that values velocity and impact. - **Work Policy**: Hybrid/Office presence required in most roles. Office locations include: Denver (HQ), San Francisco, Sunnyvale, Bellevue, Tulsa, Dublin (Ireland), and Tel Aviv (Israel). - **Benefits**: Competitive compensation & equity, comprehensive health & wellness, mental health resources, retirement plans, paid time off, leave of absence programs, learning & development, volunteer time off, daily meals allowance, and other location-specific perks. - **Engineering Culture**: Strong emphasis on technical excellence, working with large-scale systems, and pioneering new approaches to energy and infrastructure. The company values candidates' "AI fluency" in its hiring process. ## Sources 1. [crusoe.ai](https://www.crusoe.ai/) 2. [crusoe.ai/careers](https://www.crusoe.ai/about/careers) 3. [crusoe.ai/about/culture](https://www.crusoe.ai/about/careers/culture) 4. [crusoe.ai/about/company](https://www.crusoe.ai/about/company) ## Other roles at Crusoe - [Vice President, Information Technology](https://feeny.ai/job/vice-president-information-technology-crusoe-san-francisco-f3vrrtk5yffx) — San Francisco, CA / United States - [Associate Construction Engineer - Power Infrastructure](https://feeny.ai/job/associate-construction-engineer-power-infrastructure-crusoe-denver-t7twn5hnxss8) — Denver, CO / United States - [Senior Software Engineer, Data Platform](https://feeny.ai/job/senior-software-engineer-data-platform-crusoe-san-francisco-exbgj0xgczrk) — San Francisco, CA / United States - [Head of Internal Audit](https://feeny.ai/job/head-of-internal-audit-crusoe-san-francisco-1xcybe9drby4) — San Francisco, CA / United States - [Vice President, Product Management, Managed AI](https://feeny.ai/job/vice-president-product-management-managed-ai-crusoe-san-francisco-cz9enxmhbgpk) — San Francisco, CA / United States - [Logistics and Inventory Manager](https://feeny.ai/job/logistics-and-inventory-manager-crusoe-reykjanesbaer-91vdr925h1m4) — Reykjanesbaer, Iceland - [Senior Facilities Engineer](https://feeny.ai/job/senior-facilities-engineer-crusoe-sparks-hvr5yw0t8n6a) — Sparks, NV / United States - [Learning & Development Specialist](https://feeny.ai/job/learning-development-specialist-crusoe-brighton-xa5tf3zx69r7) — Brighton, CO / United States - [Senior Analyst, Business Health Finance](https://feeny.ai/job/senior-analyst-business-health-finance-crusoe-bellevue-je6bkyv3n58p) — Bellevue, WA / United States - [Quality Manager - Manufacturing](https://feeny.ai/job/quality-manager-manufacturing-crusoe-brighton-89d7tkz350zy) — Brighton, CO / United States