---
title: 'Sr. Commercial Strategy Manager at Thumbtack'
canonical: 'https://feeny.ai/job/sr-commercial-strategy-manager-thumbtack-ontario-kz71gdycd3bx'
type: 'job'
last_seen: '2026-10-15'
---

# Sr. Commercial Strategy Manager at Thumbtack

- **Company:** Thumbtack
- **Location:** Ontario, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/thumbtack/a94a037c-48fa-4169-a111-5ffbc04f9ee9

## Job description

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

## About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. In addition to driving new growth, the Commercial Strategy team owns and executes strategic growth programs that sit at the intersection of multiple teams and functions, and is the center of excellence for continuous improvement, focused on how to drive operational efficiency and rigor as we scale. The team goes where the problems are and are key to enabling future growth opportunities.

## About the role

As Senior Commercial Strategy Manager, you will serve as a thought partner to leaders across the organization, lead critical cross-functional initiatives that shape the company’s growth trajectory, drive strategic planning cycles, stand up 0–1 initiatives, and unlock operational scale across our most critical programs. Like most marketplaces, Thumbtack serves customers and pros, and this role creates value for both through our Partnerships business, one of Thumbtack’s fastest-growing segments. You will identify new growth opportunities, develop go-to-market strategies, launch programs that expand our marketplace’s reach through partners, and shape the strategy and direction of the organization. Success in this fast-paced, fluid role requires strong problem-solving capabilities, analytical horsepower, comfort operating in ambiguity, and the ability to bring structure to chaos. Working closely with executives, product and engineering leaders, marketers, sales, and finance, you will bring strong business acumen, communication and collaboration skills, a self-starter mindset, and ownership of complex, high-priority problems from day one while pushing progress on multiple fronts.

## What you’ll do

- Identify, prioritize and lead initiatives that support our biggest bets and create the greatest impact, while being agile and quickly pivoting as priorities change
- Develop, test, and incubate new ideas (products and businesses)
- Own ad hoc analysis and project work (e.g., board prep, planning, goal setting, competitive analysis, financial analyses)
- Be the connective tissue across teams and functions, aligning stakeholders, harmonizing objectives, and driving progress; this role is extremely cross-functional
- Be a leader who can see around corners, foresee roadblocks, and proactively propose solutions to overcome them - with minimal guidance
- Be dynamic, resourceful, and willing to advocate for your projects internally and externally - influencing without authority will be critical to success
- Be a trusted advisor to the Senior Director of Commercial Strategy, VP of Business Development, and Chief Commercial Officer

In order to be successful, you must bring

- 5-7+ years in management consulting, investment banking, private equity, bizops, or strategy roles
- A “super generalist” who is comfortable with ambiguity and building frameworks/plans to provide necessary structure
- Ability to build analytical models and translate them into executive-level insights
- Demonstrated ability to build strong cross functional relationships and influence leaders at all levels
- Owner attitude and mentality that rolls up your sleeves to “Get Stuff Done”
- Adept at influencing without authority and working with internal/external partners from all backgrounds
- Growth mindset - you care about impact and going the extra mile

Expected salary ranges

- For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $118,200 - $152,900

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy). We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams)

## About Thumbtack

## Company Overview
- **One-liner**: Thumbtack is a technology platform that connects homeowners with local service professionals for home repairs, maintenance, and improvements, while providing AI-powered tools and guidance.
- **Entity Type**: Private (Series E, $774.4M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2008
- **Founders**: Marco Zappacosta, Jonathan Swanson, Sander Daniels

## Core Business
- **Primary industry/industries**: Home Services Marketplace, Software Development
- **Target customers**: B2C (homeowners) and B2B (local service professionals, SMBs)
- **Mission or purpose statement**: To help millions of people confidently care for and improve their homes, while empowering local professionals to turn their talents into thriving businesses.

## Products & Services
- **Thumbtack Platform**: A mobile app and website where homeowners can find, compare, and book local pros for home services across 500+ project categories. Includes personalized guidance, AI tools, and a best-in-class hiring experience.
- **Pro Tools**: A suite of business management tools for the 300,000+ local service businesses on the platform, helping them find profitable jobs, manage bookings, and grow their operations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last reported valuation of $1.7B in 2021 per secondary market data)
- **Key Metric**: Annual Revenue of $300M (LinkedIn estimate); Total Funding of $774.4M
- **Notable Investors/Partners**: Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, CapitalG
- **Growth Signals**: Over 12 million 5-star projects completed; 90 million+ projects started on the platform; 1,109 employees (+17.2% YoY); operates in 13 countries; acquired Setter (2020); the home services industry is less than 10% penetrated online, representing a $600B market opportunity.

## Competitive Advantages
- **Scale and Trust**: With over 12 million 5-star reviews and 300,000+ pros, Thumbtack has built a trusted, nationwide network that is difficult for new entrants to replicate.
- **Data and AI Moat**: The company is investing heavily in AI-native tools (e.g., AI-powered Marketing Analytics Agent) to improve matching, personalization, and operational efficiency for both homeowners and pros.
- **Dual-Sided Network Effects**: More homeowners attract more pros, and better pro tools attract more homeowners, creating a self-reinforcing growth loop.

## Strategic Focus
- **AI-First Transformation**: Thumbtack is rethinking workflows across the company, reducing repetitive tasks, and exploring how AI can improve day-to-day operations for both employees and users.
- **Expanding the "Home Care" Ecosystem**: Moving beyond a simple marketplace to become a comprehensive home care platform that provides guidance, AI tools, and a seamless hiring experience.
- **Virtual-First Talent Strategy**: Building a distributed workforce across the U.S., Canada, and the Philippines to access top talent while maintaining in-person connection through offsites and events.

## Why Work Here
- **Culture**: 94% of employees rate Thumbtack a great place to work. The company emphasizes a "virtual-first, not virtual-only" model, offering flexibility with opportunities for in-person connection.
- **Benefits**: $1,000 USD remote work support stipend (paid semi-annually), professional coaching via BetterUp, mental health resources from Modern Health and Therify, 12 weeks paid parental leave for all parents (birthing parents get 8 additional weeks), generous fertility benefits, flexible PTO, and 18 companywide holidays including a week-long end-of-year shutdown.
- **Engineering Culture**: Strong focus on data and AI, with engineers working at the intersection of these fields to solve real business problems. The company is "nimble enough to ensure your work is making an impact."
- **Remote Policy**: Virtual-first, with the ability to work from anywhere in the United States, Ontario/British Columbia (Canada), or the Philippines.
- **Employee Rating**: 4.1/5.0 on LinkedIn (682 reviews), with high marks for Work-Life Balance (4.2) and Culture (4.0).

## Sources
1. [thumbtack.com](https://www.thumbtack.com/about)
2. [careers.thumbtack.com](https://careers.thumbtack.com/)
3. [linkedin.com](https://www.linkedin.com/company/thumbtack-inc.)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/thumbtack)
5. [careers.thumbtack.com/jobs](https://careers.thumbtack.com/jobs)

## Other roles at Thumbtack

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- [Project Manager (Service Operations)](https://feeny.ai/job/project-manager-service-operations-thumbtack-philippines-gr8qjd6t15xg) — Philippines
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- [Senior Financial Analyst (FP&A)](https://feeny.ai/job/senior-financial-analyst-fp-a-thumbtack-philippines-wc0nj9vnqpns) — Philippines
- [Chief of Staff to the CEO](https://feeny.ai/job/chief-of-staff-to-the-ceo-thumbtack-ontario-smzsvc1rr024) — Ontario, Canada
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