--- title: 'Sr. CSM (Logistics Tech) at Portcast' canonical: 'https://feeny.ai/job/sr-csm-logistics-tech-portcast-singapore-je4c5ydh4ryp' type: 'job' last_seen: '2026-11-03' --- # Sr. CSM (Logistics Tech) at Portcast - **Company:** Portcast - **Location:** Singapore - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-11-03 - **Apply:** https://jobs.lever.co/portcast/e5b90ced-6e65-46c6-b0c9-7b138c50b54c ## Job description Portcast is a venture-backed, Singapore-based logistics technology company building AI-powered intelligence for the freight forwarding industry. Freight forwarders manage thousands of shipments, rates, exceptions, and operational decisions every day. The challenge is not a lack of data. It is knowing what needs attention, what is going wrong, and what action to take next. Portcast uses AI and data to help freight forwarders surface shipment exceptions, identify cost and margin risks, and make better decisions across the shipment lifecycle. Our products help teams improve operational efficiency, protect margins, and make faster, more informed decisions. Our vision is to become the AI data and intelligence layer that powers exception management and margin improvement on every shipment. Founded in 2018 and backed by leading technology investors, we are a lean, globally distributed team building technology for an industry going through a major digital transformation. ## ABOUT THE ROLE: We're looking for a Senior Customer Success Manager to own our enterprise customer relationships end to end. Our CS team owns the full commercial relationship, strategic account management, adoption, renewal, expansion, and customer support, working directly with enterprise customers and their C-suite. This is a senior individual-contributor (IC) role for someone who can build trust and credibility at that level. At the heart of the role is discovery. The best expansion comes from deeply understanding what each customer is really trying to achieve, where their pain sits, and how Portcast turns their data into decisions and measurable business impact. Strong discovery is what lets you deepen adoption, grow your accounts, and drive real revenue from your existing customers, through upsell, cross-sell, and new teams and regions. You'll also be technically fluent enough to be the customer's first point of contact on their questions and tickets, triaging the issue, working with our Data team to get the answer, and communicating a clear resolution back to the customer, all alongside the strategic work: QBRs, success plans, renewals, and expansion. ## WHAT SUCCESS LOOKS LIKE: - Enterprise customers deeply adopt Portcast with measurable business outcomes, and see you as a trusted advisor at both the operational and C-suite level. - Discovery that consistently surfaces real customer needs and turns them into adoption, retention, and expansion. - A steady expansion pipeline from existing accounts (upsell, cross-sell, new teams and regions), with CS trusted, internally and by customers, to identify and drive those deals. - Fast, credible resolution of customer questions and tickets, in partnership with the Data team, so customers always get reliable answers and stay confident in Portcast. ## WHAT YOU’LL OWN: - Own the full enterprise customer lifecycle: onboarding, adoption, renewal, and retention, ensuring a smooth, high-impact experience. - Lead discovery: deeply understand each customer's goals, workflows, pain points, and internal decision processes, so you can grow the account and drive expansion. - Be a trusted advisor to enterprise stakeholders, including C-suite, aligning Portcast to their strategic goals and addressing their challenges. - Identify and drive expansion (upsell, cross-sell, new teams, new regions) in partnership with Sales, positioning CS as a credible driver of new revenue from existing customers. - Own customer questions and tickets: triage the issue, work with the Data team to get the answer, then review and communicate a clear resolution back to the customer. - Run QBRs, success plans, and regular check-ins, using data, outcomes, and clear narratives to drive adoption and expansion. - Partner with Product, Data, and Engineering to channel customer feedback and influence the roadmap. - Analyze customer usage and data to surface actionable insights and continuously improve the customer journey. ## WHAT WE’RE LOOKING FOR: - At least 5+ years in a commercial, customer-facing role: Customer Success or Key Account Management role within the logistics industry or logistics technology space. An AE/sales or pre-sales/solutions background is good to have. - Strong discovery is one of the most important skills in this role, it's what lets you expand existing customers and drive new revenue. - Logistics / logistics-tech domain: familiarity with freight forwarding and global logistics workflows, and the ability to confidently engage customers across operations and commercial stakeholders. - Comfortable with enterprise customers and their C-suite, with strong stakeholder management across functions and seniority levels. - Technical fluency: comfortable with basic data, APIs, and SaaS concepts, enough to handle customer questions and tickets, work with our Data team, and translate technical answers into clear customer-facing resolutions. - A track record of driving account expansion (upsell, cross-sell) and revenue growth from existing customers. - Experience running QBRs and structured account success plans, using data and outcomes to drive adoption and expansion. - Excellent, structured communication, especially with complex, multi-stakeholder enterprise customers. - High ownership and independence, with the ability to operate in a lean startup environment and a bias for action. - Bachelor's or Master's in Business, Logistics, Engineering or a related field, or equivalent. ## WHAT’S IN IT FOR YOU: - Work at the intersection of AI, data, and logistics: help enterprise customers turn predictive data into decisions and measurable business impact. - Real impact from day one: we're lean by design, with few layers between you and the outcome, so your work moves adoption, retention, and expansion directly. - Globally distributed, remote-first flexibility: work with a fully distributed team across Asia and Europe, built on trust, accountability, and collaboration. OUR CORE VALUES GUIDE EVERYTHING WE DO: - Curiosity: This is where discovery lives. We dig beneath what a customer asks for to what they're actually trying to achieve, staying genuinely curious about their business, their workflows, and how a freight forwarder really operates. That depth is where every expansion starts. - Ownership: We act like founders. We own the customer relationship and the commercial outcome end to end, adoption, renewal, and expansion, and we stay on an account until the value is real and the number moves. - Raising the bar: We don't settle for a renewed contract. We aim for customers who adopt deeply, expand with us, and become advocates, and we hold ourselves to that standard on every account. - Effectiveness: We focus on the outcomes that matter, real adoption, retention, and revenue growth from our customers, not check-ins or activity for their own sake. We prioritize the accounts and conversations that actually move the business. ## About Portcast ## Company Overview - **One-liner**: Portcast is a predictive supply chain visibility platform that uses AI and a global data network to provide real-time tracking, accurate ETAs, and demand forecasting for ocean and air cargo, helping manufacturers and logistics providers reduce delays and control costs. - **Entity Type**: Private (Series A; raised $9.7M total) - **Headquarters**: Singapore, Singapore - **Founded**: 2017 - **Founders**: Nidhi Gupta (CEO) and Lingxiao Xia (Co-Founder, Advisor) ## Core Business - **Industry**: Transportation, Logistics, Supply Chain and Storage - **Target customers**: B2B – manufacturers, freight forwarders, shipping lines, air cargo operators, and logistics tech providers (both SMB and enterprise) - **Mission**: To make supply chains more efficient and sustainable by delivering trustworthy data visibility and predictive insights. ## Products & Services - **Real-Time Container Tracking**: Aggregates the full journey of any container using data from carriers, ports, satellites, and other sources for end‑to‑end visibility. - **Predictive Visibility**: AI‑powered ETAs and ETDs with delay root‑cause explanations, delivered via dashboard and API. - **Demand Forecasting**: Dynamic forecasts based on real‑time changes in external indicators. - **Emissions Reporting**: Calculates carbon footprint for individual shipments. - **Automated Freight Audit**: AI‑driven audit to identify billing errors and optimize freight costs. All offerings are available as a SaaS platform with API integration. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metrics**: Annual Revenue ~ $5M; Total Funding $9.7M - **Notable Investors/Partners**: Susquehanna Venture Capital (lead Series A), Newtown Partners, SGInnovate, Wavemaker Ventures, Entrepreneurs First. Partners include DHL, Cisco, Antler, Bloomberg. - **Growth Signals**: 33 employees (+2.7% YoY); operates in 9 countries; 20,577 LinkedIn followers (+7.1% yearly); ISO 27001 certified; customer base includes world‑leading manufacturers and logistics firms. ## Competitive Advantages - **Data Moat**: Integrates 70+ data sources (carriers, ports, satellites, AIS) covering 5,000+ vessels, 12,000+ ports, and 220+ carriers. - **Proprietary AI/ML**: Predicts delays with root‑cause explanations, not just basic tracking. - **Coverage**: Both ocean and air cargo modes; real‑time and predictive visibility. - **Security**: AES‑256 encryption, SOC‑2‑equivalent practices, regular third‑party audits. ## Strategic Focus - **Expansion**: Continue global hiring across APAC and Europe; deepen predictive capabilities (touchless supply chain). - **Product**: Enhance demand forecasting and add more actionable alerts; further automate exception handling. - **Partnerships**: Grow integrations with additional carriers and logistics ecosystems. ## Why Work Here - **Culture & Work Model**: Remote‑first – “It’s not where you are, it’s what you do.” Team members work from 10+ countries, with annual in‑person strategy workshop. High ownership and lean structure allow immediate impact. - **Growth**: Steep learning curve with regular training budget and opportunities to see direct business results. - **Team**: Diverse, ambitious, and tech‑focused (data scientists, software engineers, logistics experts). 4.6/5 Glassdoor rating. - **Hiring Process**: Recruiter screening → take‑home assignment → hiring manager interview. Two‑way transparency encouraged. - **Perks**: Remote/hybrid flexibility; full ownership over projects; collaboration across 11 countries. ## Sources 1. [portcast.io - About Us](https://www.portcast.io/about-us) 2. [portcast.io - Careers](https://www.portcast.io/careers) 3. [linkedin.com - Portcast company profile](https://linkedin.com/company/portcast) 4. 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