---
title: 'Sr. Customer Experience Representative at Grapevine'
canonical: 'https://feeny.ai/job/sr-customer-experience-representative-grapevine-new-york-m9ka0ppzmcs5'
type: 'job'
last_seen: '2026-09-08'
---

# Sr. Customer Experience Representative at Grapevine

- **Company:** Grapevine
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/grapevine/462ef5b6-7b64-4bb3-9e50-5f47f56c75e0

## Job description

Grapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It’s not just a solution for healthcare businesses - it’s a solution for everyone. Because, at some point in our lives, we all become patients.

Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see.

Grapevine’s procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide.

We are hiring a Sr. Customer Experience Representative to join our growing team. In this role, you will be responsible for supporting mid-sized and large healthcare practices who use our software to intelligently order supplies, delivering a support experience that exceeds users expectations. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk.

## What you'll do

- Become an expert in Grapevine’s procurement software, both as a customer and operating backend tooling;
- Quickly identify and resolve complex customer issues;
- Collaborate with internal teams to ensure successful client onboarding and satisfaction; and
- Collaborate internally with product management, sales, operations, and design teams to influence the product roadmap.
- Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfaction

## Who you are

- 1+ years of customer support experience for SaaS products;
- Intrinsically-motivated with instincts to find solutions when faced with new problems;
- Excellent communication skills, both written and verbal; and
- Experience in healthcare or medical supply industry is preferred.

## What We Offer

- Fully covered healthcare premiums on United Bronze plan
- 10 days PTO
- 10 “Work from Anywhere” remote days
- 5 days onsite in our Fully renovated office in Tribeca
- Regular team dinners and office game nights
- Supportive and collaborative work environment
- Impact with a growing startup!
- Base + Commission + Equity ($90k-$100k)

## About Grapevine

## Company Overview
- **One-liner**: Grapevine provides an AI-powered intelligent purchasing platform that helps healthcare organizations automate procurement and save money on medical supplies.
- **Entity Type**: Private (Pre-Seed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Luká Yancopoulos (CEO & Co-Founder), William Pundyk (Co-Founder), Emma Davies (Co-Founder), Gavriel Doron (Co-Founder)

## Core Business
- **Primary industry**: Healthcare Supply Chain & Procurement Software
- **Target customers**: B2B — healthcare providers, hospitals, clinics, and other healthcare businesses
- **Mission statement**: To cut costs on medical supplies, improve velocity, protect front-line workers, and bring true healthcare equity to all Americans.

## Products & Services
- **Grapevine Platform (SaaS)**: An all-in-one operating system that connects healthcare businesses to a network of pre-vetted vendors. The platform uses AI-powered automations to optimize medical supply costs and fulfillment times, offering features like one-click ordering, smart rerouting, and vendor network expansion. It acts as an intelligent purchasing agent that sees across vendors, prices, and supply routes in real time.

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: $2.0 million (Pre-Seed Round, April 2022)
- **Annual Revenue**: Estimated $1 million - $5 million
- **Notable Investors**: 3 investors in the Pre-Seed round (names not publicly listed)
- **Growth Signals**: 25 employees with +52.9% year-over-year headcount growth; operates across 6 countries (US, Romania, Nigeria, Philippines, Germany, Moldova); active job postings growing +100% quarterly.

## Competitive Advantages
- **Transparency & Cost Optimization**: Unlike traditional marketplaces or middlemen, Grapevine acts as an intelligent agent that sees across all vendors and supply routes in real time, returning savings directly to buyers.
- **Purpose-Driven Mission**: Founded during COVID-19 as a direct response to healthcare supply shortages and price gouging, giving the team a strong sense of purpose.
- **Data-Driven Approach**: Uses FDA data and proprietary visibility into supply chain inefficiencies to find waste and markups that competitors miss.
- **Vendor Network Expansion**: Connects buyers to a vast, pre-vetted network, improving options beyond their existing suppliers.

## Strategic Focus
- **Product Development**: Scaling the SaaS platform and deepening AI capabilities for automated procurement optimization.
- **Market Expansion**: Growing the vendor network and onboarding more healthcare providers across the US.
- **Talent Acquisition**: Actively hiring for key roles (Senior Account Executive, Recruiter, Operations) to support rapid growth.
- **Customer Success**: Building a dedicated team of savings experts and account partners to drive adoption and customer satisfaction.

## Why Work Here
- **Culture**: High-impact, mission-driven environment focused on fixing a broken healthcare system. Team is described as a "mixture" of people who came together during COVID-19 to solve a real-world problem.
- **Work Policy**: In-Office — employees work from physical offices in New York (HQ), Cleveland, or Orlando.
- **Team Composition**: 25 employees with a strong technical core (35% technical roles). Team is global with employees in 6 countries.
- **Employee Rating**: 4.3/5.0 on LinkedIn (3 reviews), with high marks for Work-Life Balance (4.7) and Compensation (4.3).
- **Perks**: Not explicitly listed, but the company emphasizes a collaborative, purpose-driven culture with direct impact on patient care and healthcare equity.
- **Recent Job Postings**: Senior Account Executive, Recruiter, Sr. Customer Experience Representative, Sr. Operations Analyst.

## Sources
1. [go-grapevine.com](https://go-grapevine.com/)
2. [go-grapevine.com/team](https://go-grapevine.com/team)
3. [linkedin.com/company/go-grapevine](https://www.linkedin.com/company/go-grapevine)
4. [builtin.com/company/grapevine-technologies-inc](https://builtin.com/company/grapevine-technologies-inc)
5. [apply.workable.com/grapevine-1](https://apply.workable.com/grapevine-1/?lng=en)

## Other roles at Grapevine

- [Product & Savings Intelligence Analyst](https://feeny.ai/job/product-savings-intelligence-analyst-grapevine-new-york-dwzfd2mn8bhq) — New York, NY
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-grapevine-new-york-mae1g8kewew3) — New York, NY