---
title: 'Sr. Customer Success Executive at Luma Health'
canonical: 'https://feeny.ai/job/sr-customer-success-executive-luma-health-united-states-knqfj93j30vj'
type: 'job'
last_seen: '2026-10-16'
---

# Sr. Customer Success Executive at Luma Health

- **Company:** Luma Health
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/lumahealth/jobs/8779705002

## Job description

WE'RE LUMA HEALTH.

Needing healthcare can be hard — getting care shouldn’t be.

We built[Luma Health](https://www.lumahealth.io/) because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.

So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

Senior Customer Success Executive

## What YOU will do at Luma Health

We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country.

As a Senior Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.

Key Responsibilities:

- Customer Relationship Management:
- Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers.
- Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner.
- Onboarding & Adoption:
- Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows.
- Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes.
- Strategic Planning & Account Growth:
- Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs.
- Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives.
- Customer Success Strategy:
- Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes.
- Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction.
- Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement.
- Data-Driven Insights:
- Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes.
- Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders.
- Advocacy & Thought Leadership:
- Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering.
- Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients.
- Collaboration & Cross-Functional Support:
- Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly.
- Provide training and education to both customers and internal stakeholders on the best practices for using our products and services.

## Who You Are

- 5+ years of relevant work experience in customer success or account management. SaaS experience preferred
- Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
- Have exceptional written and verbal communication skills
- You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software
- Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
- Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
- Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details
- Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
- Proven Success in growing annual account spend over time.

Nice to have:

- Healthcare, EMR, EHR Consulting, or Product Management experience
- Process building experience
- Upsell experience

We Take Care of You!

- Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
- Work Life Balance
- Flexible Time Off
- Wellness Programs
- Discounted Perks
- 401(k) and Company Equity

Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align  with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.

Come join us if you want to make a difference in health care.

Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include target bonus + stock options + benefits (including medical, dental, and vision.)

Base Pay Range: $110,000—$130,000 USD

Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to careers@lumahealth.io.

## About Luma Health

## Company Overview
- **One-liner**: Luma Health provides an AI-native patient success platform that unifies and automates patient journeys across access, engagement, intake, and payments for healthcare organizations.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2015
- **Founders**: Adnan Iqbal, Tashfeen Ekram (MD), and Aditya Bansod

## Core Business
- **Primary industry**: Healthcare technology (Operational AI for healthcare)
- **Target customers**: B2B – health systems, FQHCs, specialty practices, urgent care, and primary care providers
- **Mission or purpose statement**: "Needing healthcare is hard, but getting it shouldn't be."

## Products & Services
- **Spark**: AI-native core platform trained on real healthcare workflows, orchestrating multiple AI capabilities across products, agents, and workflows.
- **Agentic Access**: Streamlines patient acquisition, order orchestration, referrals, inbound/outbound faxes, prescription refills, records requests, and waitlist management.
- **Agentic Engagement**: Omnichannel messaging, AI-powered web chat, conversational AI, two-way outreach, patient-initiated conversations, and two-way AI translation.
- **Agentic Intake**: Responsive intake forms, patient/staff checklists, urgent care wait times, clinic flow management, and in-clinic self-service.
- **Agentic Payments**: Eligibility verification, prior authorization, payer intelligence, co-pay management, past balance handling, and reporting – designed to accelerate time to payments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – $159.1M (4 rounds); $3.2B+ in revenue enabled for clients; serving 1,000+ healthcare organizations and 500K unique providers
- **Notable Investors/Partners**: Not publicly listed in sources; major EHR integrations (deep integrations mentioned) and partnerships with health systems across the US, UK, and Canada.
- **Growth Signals**: 180 employees (+4.8% YoY); LinkedIn follower growth +36.5% yearly; international expansion into the UK (Oct 2024) and Canada (Feb 2025); launched Spark AI in June 2024; recognized as Inc. 5000 fastest-growing private company (2026) and Best Places to Work in Healthcare (2024, 2025).

## Competitive Advantages
- **Deep EHR integration**: More comprehensive and experienced integration than any patient engagement vendor on the market.
- **Single-platform AI-native approach**: All capabilities (access, engagement, intake, payments) built in-house on one unified Spark core – no point solutions.
- **Proven outcomes**: 47% increase in revenue, 61-day reduction in time to care, 2-3 hours saved on manual calls daily, 95% automation of after-hours calls for a major client.
- **Trusted by 1,000+ organizations**: Large-scale deployments across the US, UK, and Canada.

## Strategic Focus
- Expanding AI capabilities (agentic orchestration across all care workflows)
- International growth (new customers in the UK and Canada)
- Deepening integrations with EHRs, RCM, CRM, and other healthcare systems
- Reducing friction in patient access and provider workflows to improve outcomes and revenue

## Why Work Here
- **Culture**: Values include "put patients first", "care for each other", "speed to impact", "no task is too small", and "take smart risks". Remote-first company with a collaborative, inclusive environment.
- **Remote/Hybrid/Office**: Remote positions available in the USA (e.g., Senior Product Marketing Manager, Sales Development Representative, Sales Engineer). Headquarters in San Mateo, CA.
- **Notable perks/recognition**: Named to Inc. 5000 (2026), Inc. Best in Business (2025), Modern Healthcare Best Places to Work (2024, 2025). Team known for a "taco-fueled" culture and flat hierarchy.

## Sources
1. [lumahealth.io](https://www.lumahealth.io/)
2. [Greenhouse Careers](http://job-boards.greenhouse.io/lumahealth)
3. [About Us - Luma Health](https://www.lumahealth.io/about-us/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/lumahealth)
5. [CB Insights](https://www.cbinsights.com/company/luma-health)

## Other roles at Luma Health

- [Sales Engineer](https://feeny.ai/job/sales-engineer-luma-health-united-states-3gp06t9j1nr9) — United States
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-luma-health-united-states-cts5masadces) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-luma-health-united-states-3rm6jjvzhmjg) — United States
- [Sales Manager](https://feeny.ai/job/sales-manager-luma-health-united-states-fby6ktzg3dsh) — United States