---
title: 'Sr. Customer Success Manager, Enterprise at H1'
canonical: 'https://feeny.ai/job/sr-customer-success-manager-enterprise-h1-copenhagen-nhs0asx602g6'
type: 'job'
last_seen: '2026-09-09'
---

# Sr. Customer Success Manager, Enterprise at H1

- **Company:** H1
- **Location:** Copenhagen, Denmark
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/h1/2497e480-27ee-471d-afd4-c14d0f303bab

## Job description

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.

## WHAT YOU'LL DO AT H1

## ABOUT YOU

## REQUIREMENTS

Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter!

## H1 OFFERS

- Competitive salary + equity (RSUs)
- 5 weeks paid vacation + company-wide wellness days
- Pension with employer match
- Health, mobile phone & home office stipends
- A culture built on hygge — low hierarchy, high trust, and real autonomy over your work
- Monthly team social (søbar)
- Direct embed with one of the world's top 20 pharmaceutical companies, working on a global initiative with real impact on how clinical research gets done
- Exposure to H1's broader life sciences client network across biotech, pharma, and digital health

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

## About H1

## Company Overview
- **One-liner**: H1 is an AI-powered platform that connects the world with the right doctors by building a comprehensive healthcare knowledge base and intelligent doctor graph.
- **Entity Type**: Private (funding stage not disclosed in provided sources)
- **Headquarters**: New York, NY, USA (commonly reported; not explicitly stated in provided sources)
- **Founded**: Not publicly available
- **Founders**: Ariel Katz (Co-Founder & CEO), Ian Sax (Co-Founder & President)

## Core Business
- **Primary industry**: Healthcare technology, life sciences data and analytics
- **Target customers**: B2B – life sciences companies (pharma), payers, providers, digital health companies, and research sites
- **Mission**: “Creating a healthier future by connecting the world with the right doctors.”

## Products & Services
- **Doctor Graph**: An AI-driven model of doctor identity, expertise, and connections that continuously learns to enable accurate matching.
- **Clinical**: Data and analytics to accelerate clinical trials – patient recruitment, site selection, and representation.
- **Medical**: Real-time HCP insights and AI-driven intelligence for medical affairs teams.
- **Commercial**: Targeted engagement with prescribers to ensure patients receive treatments.
- **Health Plans**: Automated provider data management for accurate directories, networks, and rosters.
- **Digital Health**: Provider data for smarter care navigation (location, network, specialty, credentials).
- **For Research Sites**: Claimable site profiles to showcase capabilities and get discovered by sponsors.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 85 of the top 20 pharma companies partner with H1; 200 customers across 6 continents
- **Notable Investors/Partners**: Not listed in provided sources; partner relationships include leading pharmaceutical organizations
- **Growth Signals**: Employee count of ~300 (from about page); expanding globally across 6 continents; serving multiple healthcare segments

## Competitive Advantages
- Proprietary AI-driven Doctor Graph that continuously learns and improves matching accuracy.
- Comprehensive, current healthcare knowledge base covering doctor identity, expertise, and connections.
- Trusted by a majority of top pharma companies, indicating strong market validation and network effects.

## Strategic Focus
- Deepening data accuracy and intelligence across clinical, medical, commercial, and payer segments.
- Expanding global reach and customer base across continents.
- Empowering research sites and digital health companies with provider data to improve patient access.

## Why Work Here
- **Culture**: High accountability, no-blame environment; values include “Be Quick, Don’t Rush” and user-centric decision-making.
- **Remote/Hybrid**: Remote-friendly – multiple US remote roles listed (e.g., Principal Customer Success Manager, Staff Backend Engineer).
- **Benefits**: Retirement options, health & charitable donation stipends, stock options, pre-planned wellness holidays, generous PTO.
- **Engineering Culture**: Focus on building products that solve difficult healthcare problems; transparent use of AI in hiring (human judgment remains final).
- **Mission-Driven**: Employees see direct impact on improving global healthcare and connecting patients with the right doctors.

## Sources
1. [h1.com/about](https://h1.com/company/about/)
2. [h1.com](https://h1.com/)
3. [h1.com/careers](https://h1.com/company/careers/)
4. [jobs.lever.co/h1](https://jobs.lever.co/h1)
5. [h1.com/culture](https://h1.com/company/culture/)

## Other roles at H1

- [Director, Software Engineering](https://feeny.ai/job/director-software-engineering-h1-new-york-z3w3hnyrh43n) — New York, NY
- [Corporate Development Associate](https://feeny.ai/job/corporate-development-associate-h1-new-york-gd17enkf4b4m) — New York, NY
- [Sr. Director, Product Manager - Data Feeds](https://feeny.ai/job/sr-director-product-manager-data-feeds-h1-new-york-3q5p0y9sab5h) — New York, NY
- [Sr. Product Manager, Doctor & Research Site Profiles](https://feeny.ai/job/sr-product-manager-doctor-research-site-profiles-h1-new-york-s6tfaz4n88kn) — New York, NY
- [Sr. Product Manager, Clinical](https://feeny.ai/job/sr-product-manager-clinical-h1-copenhagen-g24xe0h01x9g) — Copenhagen, Denmark
- [Principal Customer Success Manager - Pharma](https://feeny.ai/job/principal-customer-success-manager-pharma-h1-united-states-mj9g4b7t4xcw) — United States
- [Strategic Account Manager - Clinical (On-site in Copenhagen)](https://feeny.ai/job/strategic-account-manager-clinical-on-site-in-copenhagen-h1-copenhagen-kk9vb3kjbaq7) — Copenhagen, Denmark
- [Director, Clinical Product Management](https://feeny.ai/job/director-clinical-product-management-h1-copenhagen-3s2zjfkcnd2x) — Copenhagen, Denmark
- [Sr. Product Manager, Medical Affairs & HCP Intelligence](https://feeny.ai/job/sr-product-manager-medical-affairs-hcp-intelligence-h1-new-york-1525tmztqf84) — New York, NY
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