--- title: 'Sr. Customer Success Manager (French Speaking) at Constructor' canonical: 'https://feeny.ai/job/sr-customer-success-manager-french-speaking-constructor-france-n0809w6gb2v2' type: 'job' last_seen: '2026-09-11' --- # Sr. Customer Success Manager (French Speaking) at Constructor - **Company:** Constructor - **Location:** France - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/constructor/69ab5260-237f-4426-991f-be8949170f68 ## Job description ## About You You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. ## About Us [Constructor.io](http://Constructor.io) powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. ## About The Position As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include: - Own the customer journey from project kick-off, launch, adoption, and ongoing value realization, ensuring customers achieve meaningful business outcomes and are delighted with the partnership. - Build trusted relationships across complex enterprise organizations, engaging confidently with stakeholders ranging from engineers, data and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, as well as VP and C-level executives. - Understand the goals, priorities, and influence of different customer personas, and align technical and business stakeholders around a shared success plan. - Translate technical concepts, product capabilities, and performance data into clear business value, connecting Constructor’s work to outcomes such as conversion, revenue, customer experience, and operational efficiency. - Plan and lead effective QBRs and EBRs that go beyond reporting: communicate measurable impact, facilitate strategic conversations, make recommendations, and align stakeholders on priorities and next steps. - Identify risks, blockers, and changing customer priorities early. Lead escalations with clarity and urgency by defining the business impact, engaging the right internal teams, setting expectations, and maintaining customer confidence through resolution. - Advocate effectively for customer needs while exercising strong judgment about when engineering involvement is required, how requests should be prioritized, and when an alternative solution can deliver the desired outcome. - Use customer insights, performance data, and ecommerce best practices to provide proactive, strategic recommendations, not simply respond to requests. - Maintain clear success plans, stakeholder maps, account documentation, training materials, and agreed actions so that both the customer and Constructor teams remain aligned. - Partner closely with Account Management to support retention and growth by demonstrating value, strengthening executive relationships, and identifying opportunities to expand the partnership. - Continuously improve how we onboard, integrate, and support customers, sharing repeatable best practices that make our processes more scalable and the customer experience more effective. ## Requirements - Based in EMEA, ideally in France. Fluency in a French language is a requirement. - At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role. - Experience working with complex enterprise organizations and building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives. - Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs. - Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority. - Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment. - Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued. ## Benefits - A competitive compensation package including stock options - Fully remote team - choose where you live - Work from home stipend! We want you to have the resources you need to set up your home office - Apple laptops provided for new employees - Training and development budget for every employee, refreshed each year - Parental leave for qualified employees - Work with smart people who will help you grow and make a meaningful impact - Diversity, Equity, and Inclusion at Constructor At [Constructor.io](http://Constructor.io) we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. ## About Constructor ## Core Business - **Primary industry**: AI-powered ecommerce search and product discovery (SaaS) - **Target customers**: B2B, enterprise ecommerce brands, retailers, distributors, and marketplaces - **Mission/purpose**: To automate the rich complexity required for a modern search experience behind a simple, elegant SaaS solution, helping shoppers find what they want to buy using natural language and AI. ## Products & Services - **AI Shopping Agent**: Natural language conversational agent that helps shoppers discover products and answer questions. - **Search & Browse**: Personalized search and category browsing with reinforcement learning. - **Recommendations**: Product recommendations for onsite, email, SMS, and mobile notifications. - **Retail Media**: Sponsored products and ads that don’t sacrifice customer experience. - **Merchandiser Controls**: Tools for merchants to manage rankings, promotions, and experiments. - **Insights & Automations**: Dashboards, reports, and automated attribute enrichment using GenAI. - **Answer Engine Assistants (Beta)**: Integration with ChatGPT and other answer engines for offsite discovery. - **Merchant Intelligence Agent (Beta)**: Research and fix ranking issues. - **Product Insights Agent**: Generate personalized product questions to help shoppers buy with confidence. - **Collections**: Dynamic, curated product pages. - **In-Store**: Extend online intelligence to physical stores. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private) - **Key Metric**: $40.0M annual revenue (LinkedIn estimate); $86.1M total funding across 4 rounds - **Notable Investors/Partners**: Not named in provided sources, but clients include Sephora, Under Armour, Petco, and many others. - **Growth Signals**: - 336 employees (LinkedIn) / 375+ team members (company site), +48% YoY headcount growth - 400+ billion requests powered per year - 98.5% average client retention rate over the last three years - Named a Leader in Forrester Wave (Commerce Search & Product Discovery, Q3 2025), Gartner Magic Quadrant (Search & Product Discovery, 2025), and IDC MarketScape - Top rated on G2 Crowd and Gartner Peer Reviews (4.9 and 4.8 respectively) - 94% team member retention rate ## Competitive Advantages - **AI-native from day one**: Built on clickstream data and advanced AI, not bolted onto legacy keyword search. - **Reinforcement learning across touchpoints**: Every interaction (search, browse, agent) makes the system smarter. - **API-first, headless, composable, platform-agnostic**: Easy integration with any tech stack. - **Ecommerce-specific optimization**: Sole focus on commerce metrics (revenue, conversion, profit), consistently delivering $10M+ revenue lifts for customers. - **Only vendor named a Leader by three independent analyst firms (Forrester, Gartner, IDC)**. ## Strategic Focus - **AI agents and reasoning**: Expanding AI Shopping Agents, Answer Engine Assistants, and Merchant Intelligence Agents. - **Offsite discovery**: Enabling discovery via email, SMS, and answer engines like ChatGPT. - **In-store integration**: Extending online intelligence to physical retail. - **Continued investment in personalization and automation** to reduce setup time (8 weeks or less). ## Why Work Here - **Culture**: Remote-first, 100% remote – choose where you live. Collaborative, empathetic, and problem-solving environment. Rated top 5% on RepVue and a Will Reed Top 100 award recipient. - **Benefits**: - Company pays 99% of medical, dental, and vision premiums for US team members. - Unlimited PTO and vacation time (minimum 3 mandatory weeks off per year). - Paid parental leave. - Yearly Remote Work Stipend + one-time $500 New Hire Setup Stipend. - Yearly Learning & Development $500 Stipend. - Stock options for every team member. - Company-issued Apple laptop. - **Growth**: Fast-growing startup with opportunities to work on challenging AI/ML problems used by millions of shoppers. Mentorship, autonomy, and career development. - **Diversity & Inclusion**: Committed to DEI with an internal ERG. - **Team**: 94% retention rate; described as collaborative, brilliant people who enjoy solving hard problems. ## Sources 1. [Constructor Careers Page](https://constructor.com/about/careers) 2. [Constructor Main Website](https://constructor.com/) 3. [Constructor LinkedIn](https://www.linkedin.com/company/constructor-io) 4. [Constructor About Page](https://constructor.com/about) 5. [CB Insights Company Profile](https://www.cbinsights.com/company/constructorio) (used for funding and revenue data, though not directly cited in text – revenue from LinkedIn) ## Other roles at Constructor - [Staff Product Manager: Product Discovery Engine](https://feeny.ai/job/staff-product-manager-product-discovery-engine-constructor-remote-gb8a7v1gkqah) - [Customer Success Enablement Manager](https://feeny.ai/job/customer-success-enablement-manager-constructor-amer-pvkxtwm1yxws) — AMER - [Senior Customer Success Manager - Nordics](https://feeny.ai/job/senior-customer-success-manager-nordics-constructor-sweden-q7mbnfe85d9b) — Sweden - [FullStack Engineer - Prospect UI Solutions](https://feeny.ai/job/fullstack-engineer-prospect-ui-solutions-constructor-remote-g6jgr2q79412) - [Director of Information Security](https://feeny.ai/job/director-of-information-security-constructor-emea-3qbt89fc9ne7) — EMEA - [Account Manager, DACH](https://feeny.ai/job/account-manager-dach-constructor-emea-wc72h030b83v) — EMEA - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-constructor-emea-fxdcvm2eq3fa) — EMEA - [Engineering Manager - Customer Developer Experience](https://feeny.ai/job/engineering-manager-customer-developer-experience-constructor-remote-v1y9wfa27acx) - [Engineering Manager: Agentic Integrations](https://feeny.ai/job/engineering-manager-agentic-integrations-constructor-remote-s5hw0am1dwnx) - [Platform Engineer: Platform Enablement](https://feeny.ai/job/platform-engineer-platform-enablement-constructor-remote-jn4v11cxmpw1)