---
title: 'Sr. Customer Success Manager at Pacvue'
canonical: 'https://feeny.ai/job/sr-customer-success-manager-pacvue-new-york-99b1d38vfq8f'
type: 'job'
last_seen: '2026-11-04'
---

# Sr. Customer Success Manager at Pacvue

- **Company:** Pacvue
- **Location:** New York, NY
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/pacvue/jobs/6225516004

## Job description

About Us:

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.

About the Role:

The Senior Customer Success Manager has the opportunity to build meaningful relationships while managing an assigned book of Pacvue’s enterprise clients.  Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will contribute to the development and improvement of internal processes and workflows in collaboration with the broader team.

Responsibilities:

- Make customers successful by providing high quality technical support and service. Become a true trusted consultant to hands on key teams for all things Pacvue enablement
- Foster account growth/expansion via new products and markets by developing and executing account plans, using judgment to identify new opportunities.
- Independently own broader account strategy development for priority accounts, partnering with senior team members only at key milestones for review and alignment.
- Act as the escalation point for client issues, independently resolving matters using judgment and precedent, looping in leadership only on critical, business-wide risks.
- Bring complete mastery of the Pacvue platform and retail media landscape, serving as a go-to resource for teammates on platform and industry questions.
- Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
- Identify process improvement opportunities and collaborate with the team to enhance current workflows.
- Educate users on latest SaaS platform features.
- Address technical issues relating to software function and upgrades.
- Share client feedback and insights with the R&D team to help inform feature enhancements.
- Create product reports and recreate errors for documentation and communication with developers.

Skills & Qualifications:

- Typically 5+ years of digital/search advertising and platform experience, demonstrating complete mastery of the specialization
- 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
- Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
- Experience with social commerce platforms, like TikTok, a plus
- Customer success, consulting service or pre-sales experience and expertise a plus
- Great interpersonal skills, team player and customer service focused attitude
- High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Strong analytical skills
- Moderate Excel skills

Benefits:

- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building information platform through Carrot

The annual base salary range for this position is $105,000-$115,000. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

## About Pacvue

## Company Overview
- **One-liner**: Pacvue is the leading commerce acceleration platform that unifies retail media, commerce management, and measurement to help brands and agencies maximize advertising performance and drive growth across global marketplaces.
- **Entity Type**: Private (acquired by Assembly in 2021) [linkedin.com](https://www.linkedin.com/company/pacvue)
- **Headquarters**: Los Angeles, California, United States [linkedin.com](https://www.linkedin.com/company/pacvue)
- **Founded**: 2018 [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)
- **Founders**: Three retail industry veterans (names not publicly disclosed) [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)

## Core Business
- **Industry**: Retail Media & Commerce Acceleration (AdTech / MarTech / eCommerce SaaS)
- **Target Customers**: B2B – brands (enterprise and SMB) and agencies selling on major online retailers
- **Mission/Purpose**: “Empower teams to win in the future of eCommerce” by providing the leading solutions that accelerate brands’ success in the evolving commerce and retail media landscape [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)

## Products & Services
- **Pacvue Commerce**: Integrated omnichannel solution connecting store operations, inventory management, digital shelf, promotions, and search across retailers like Amazon, Walmart, Target, and Instacart – SaaS. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Advertising**: Unified campaign management for search, DSP, social, and retail media across 100+ retailers; includes AI-powered automation (Pacvue Agent) for bid/budget optimization. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Revenue Recovery**: AI-driven auditing and dispute management to recover lost revenue from deductions, shortages, and chargebacks; proactive prevention tools. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Market Insights**: Real-time competitive intelligence and category performance analytics to uncover growth opportunities and align media strategy. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Data-as-a-Service (DaaS)**: Standardized commerce data feeds from 100+ retailers for integration into BI tools and data warehouses. [pacvue.com/platform](https://pacvue.com/platform/)

## Market Standing
- **Valuation**: Not publicly disclosed (private company acquired by Assembly)
- **Key Metrics**:
  - $150B+ total GMV driven for brands and agencies (over past three years) [pacvue.com](https://pacvue.com/)
  - $13B total ad spend managed (over past three years) [pacvue.com](https://pacvue.com/)
  - 70,000+ global brands and agencies powered [pacvue.com/about/careers](https://pacvue.com/about/careers/)
  - Estimated annual revenue: $20M (per LinkedIn, likely third-party estimate) [linkedin.com](https://www.linkedin.com/company/pacvue)
- **Notable Investors/Partners**: Acquired by Assembly; retail media integrations with Amazon, Walmart Connect, Target, Instacart, and 100+ other retailers. [pacvue.com/platform](https://pacvue.com/platform/)
- **Growth Signals**:
  - 800+ employees globally [pacvue.com/about/careers](https://pacvue.com/about/careers/)
  - 23% year-over-year headcount growth [linkedin.com](https://www.linkedin.com/company/pacvue)
  - Operations in 15 countries [pacvue.com/about/careers](https://pacvue.com/about/careers/)
  - Launched Walmart Display Campaign Management (March 2025) and fully integrated Pacvue Commerce for Target (Feb 2025) [pacvue.com/blog](https://pacvue.com/blog/pacvue-launches-walmart-display-campaign-management/) [pacvue.com/blog](https://pacvue.com/blog/introducing-pacvue-commerce-for-target/)

## Competitive Advantages
- **First fully integrated Commerce Operating System** that unifies retail media, commerce management, and advanced measurement in one platform.
- **AI-powered automation** (Pacvue Agent) for governed, real-time optimization of bids, budgets, and pacing.
- **First-to-market retail media integrations** with major platforms (Amazon, Walmart, Target, Instacart) – powers 12% of total retail media ad spend worldwide. [pacvue.com](https://pacvue.com/)
- **Scale & reach**: 100+ retailers / 30+ countries for unified campaign execution and data.

## Strategic Focus
- Expand AI-driven automation and agentic workflows to reduce manual effort and improve profitability.
- Deepen integrations with new retailers (Walmart Display, Target omnichannel) and continue global expansion.
- Strengthen revenue recovery and market intelligence offerings to move clients from reactive operations to proactive growth.

## Why Work Here
- **Culture**: Emphasis on “Rise as an industry leader,” “Thrive in a global community,” and “Push the boundaries of innovation.” Employee Resource Groups, inclusive floating holidays, paid volunteer days, and customer-obsessed hackathons. [pacvue.com/about/careers](https://pacvue.com/about/careers/)
- **Work Environment**: Flexible PTO, generous paid parental leave, annual wellness benefits, company-wide fitness challenges. Global presence (15 countries) suggests hybrid/remote flexibility, though explicit policy not detailed.
- **Growth**: Cross-functional exposure, PacPartners Mentorship Program, Manager Excellence Training. Described as a place to “design growth pathways that nurture ambition and sharpen skills.”
- **Recognition**: Won 2024 MarTech Breakthrough Award for Campaign Management Innovation. [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)

## Sources
1. [Pacvue About Us](https://pacvue.com/about/about-us/)
2. [Pacvue Platform Overview](https://pacvue.com/platform/)
3. [Pacvue Careers Page](https://pacvue.com/about/careers/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/pacvue)
5. [Pacvue Blog – Walmart Display Campaign Management](https://pacvue.com/blog/pacvue-launches-walmart-display-campaign-management/)
6. [Pacvue Blog – Commerce for Target](https://pacvue.com/blog/introducing-pacvue-commerce-for-target/)

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