---
title: 'Sr. Data Analyst at Hi Marley'
canonical: 'https://feeny.ai/job/sr-data-analyst-hi-marley-boston-xq167hzt8c29'
type: 'job'
last_seen: '2026-11-06'
---

# Sr. Data Analyst at Hi Marley

- **Company:** Hi Marley
- **Location:** Boston, MA
- **Work type:** hybrid
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://www.himarley.com/job-openings?gh_jid=8195195003

## Job description

Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.

## About the role

You'll be the person who knows how our customers really use Hi Marley, and who turns that knowledge into better decisions across the company. You'll join a growing Analytics team with shared standards, tools, and a career path, and partner most closely with Product and Customer Success on a modern data stack (Redshift, dbt, and Dagster). This isn't a reporting queue. You'll take a business question from the first conversation to an answer, and sometimes present that answer straight to a customer. If an ambiguous question and a fresh dataset sound like a good afternoon, you'll love this role.

Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

## What you'll do

- Become our go-to expert on how customers use Hi Marley, and help teams across the company act on what you learn
- Partner with Product to define success metrics for new and existing features, then analyze adoption and funnels and recommend what's next
- Measure customer pilots and utilization with Customer Success and Growth, and present the readouts directly to customers to prove value
- Move the reporting our customer team relies on to self-serve on one trusted set of metrics, and give Data Engineering clear requirements so your analyses become governed data models

## About you

- You have 7+ years of relevant experience, including 5+ in analytics or data analysis, with strong SQL and a modern BI tool like Looker
- You have a track record of defining metrics tied to real business decisions, using data to change minds, and partnering with data engineers on how data is modeled
- You can explain what the data means to a customer or an executive in plain language, and you raise hard news, like a data-quality issue, with a path forward

## Nice to have

- Experience at a B2B SaaS or other growth-stage company
- Product analytics experience, including feature usage, funnels, and A/B tests
- Hands-on work with a cloud data warehouse (Redshift, Snowflake, or BigQuery), dbt, Python, or an orchestrator like Dagster or Airflow

Don't check every box? If this role excites you, we'd still love to hear from you.

Compensation, Benefits & Perks: At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$111,300 - $170,500], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, we support your wellbeing and growth with:

- Equity grants for all employees
- 401(k) with a 4% employer match
- Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week
- Monthly wellness and annual professional development stipends
- Paid parental leave
- Flexible Time Off to recharge, plus enjoy Wind-down Week, our annual year-end company shutdown

Who We Are:

Three core values guide how we work:

- Max Courage: Dream big, try new ideas, and take measured risks to maximize impact.
- Be Humble: Lead with appreciation, compassion, and openness to learn from anyone, anywhere.
- Ubuntu: Align behind a shared purpose to achieve our fullest potential together.

Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual support—both at work and when life needs our attention.

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

## About Hi Marley

## Company Overview
- **One-liner**: Hi Marley provides an intelligent conversational platform for the Property & Casualty (P&C) insurance industry, using SMS and AI to streamline communication between carriers, policyholders, and service providers.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2017
- **Founders**: Mike Greene, Mitesh Suchak, John Miller

## Core Business
- **Primary industry/industries**: Insurance Technology (InsurTech), P&C Claims Management, Customer Communication Platforms
- **Target customers**: B2B — P&C insurance carriers, claims adjusters, and service providers (trusted by 130+ carriers, including four of the top ten)
- **Mission statement**: "To empower insurance to communicate simply, build trust and protect what people love."

## Products & Services
- **Hi Marley Insurance Cloud**: An omni-party conversational platform that connects policyholders, carriers, and service providers (e.g., auto repair shops, contractors) via SMS/text. Key modules include:
  - **Claims**: Streamlines first notice of loss, appraisal scheduling, repair coordination, and proactive notifications.
  - **Workers' Compensation**: Supports injured workers with updates, appointment reminders, and return-to-work coordination.
  - **Service & Sales**: Manages customer service and sales conversations alongside claims.
  - **Analytics & Sentiment Analysis**: Provides insights into customer sentiment, performance dashboards, and five-star review capture.
  - **Translation**: Built-in language translation to allow policyholders to communicate in their preferred language.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding — Hi Marley has raised over $50 million. Key rounds include a $25 million Series B in 2021 led by Tola Capital, with participation from existing investors.
- **Notable Investors/Partners**: Tola Capital (lead Series B), with additional investors including Bain Capital Ventures, Pivot Investment Partners, and others. Trusted by 130+ carriers, including four of the top ten U.S. insurers.
- **Growth Signals**: The platform reports a 35% reduction in calls and voicemails, a 4.8/5 average rating per claim, and a 3-day reduction in cycle time for carriers. The company has been recognized by Built In Boston as one of the "Best Places to Work."

## Competitive Advantages
- **Insurance-Native Platform**: Built by people with deep insurance industry experience, addressing specific regulatory and workflow complexities.
- **SMS-First Design**: Meets policyholders where they are (text messaging), reducing phone tag and improving response times.
- **Omni-Party Network**: Connects not just carriers and policyholders, but also the broader ecosystem (body shops, contractors, medical providers) in a single thread.
- **Proven ROI**: Demonstrated measurable financial outcomes for carriers (reduced leakage, faster cycle times, higher customer satisfaction).
- **Strong Carrier Adoption**: Already deployed by 130+ carriers, including several of the largest in the U.S.

## Strategic Focus
- **AI and Automation**: Deepening AI capabilities (e.g., sentiment analysis, predictive insights) to further automate claims workflows and improve decision-making. The "Marley Labs" division is focused on advancing AI products.
- **Multi-Line Expansion**: Expanding beyond auto and property claims into workers' compensation and service/sales use cases.
- **Platform Scale**: Growing the network effect by onboarding more carriers and service providers, making the platform the de facto communication layer for the insurance ecosystem.
- **International Growth**: Hiring for a French-speaking Customer Success Manager suggests expansion into French-language markets (e.g., Canada).

## Why Work Here
- **Culture & Values**: Core values are "Be Humble," "Max Courage," and "Ubuntu" ("I am because we are"). The company emphasizes humility, empathy, and a growth mindset.
- **Work Model**: Hybrid — most roles are listed as "Hybrid - Boston, MA," suggesting a mix of in-office and remote work.
- **Benefits & Perks** (from [himarley.com](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)):
  - Medical, dental, and vision coverage starting day one.
  - Flexible Time Off (open vacation policy).
  - Stock options and 401(k) match.
  - Monthly wellness stipend.
  - Learning & development benefit.
  - Life insurance (3x annual salary).
  - Referral bonus (uncapped).
- **Diversity, Equity & Inclusion**: Committed to a culture of belonging, where everyone feels "seen, heard, included, valued, and celebrated."
- **Engineering Culture**: Described as "growth-minded," with investment in professional development and a flat hierarchy where "ideas over hierarchy" are valued.
- **Industry Impact**: Employees get to work on technology that directly improves a traditionally frustrating industry (insurance claims), making a tangible difference in customer experience.

## Sources
1. [himarley.com](https://www.himarley.com/)
2. [himarley.com - Careers](https://www.himarley.com/careers/)
3. [himarley.com - About Us](https://www.himarley.com/about-us/)
4. [himarley.com - Job Openings](https://www.himarley.com/job-openings/)
5. [himarley.com - Benefits Blog](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)
6. [crunchbase.com - Hi Marley Funding](https://www.crunchbase.com/organization/hi-marley)
7. [builtinboston.com - Best Places to Work](https://www.builtinboston.com/company/hi-marley)

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