--- title: 'Sr Desktop Support Analyst at Backblaze External Website' canonical: 'https://feeny.ai/job/sr-desktop-support-analyst-backblaze-external-website-argentina-colombia-costa-g5nd120taw54' type: 'job' last_seen: '2026-09-18' --- # Sr Desktop Support Analyst at Backblaze External Website - **Company:** Backblaze External Website - **Location:** Argentina / Colombia / Costa Rica / Mexico - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-18 - **Apply:** https://job-boards.greenhouse.io/backblaze/jobs/5415795008 ## Job description ## About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr Desktop Support Analyst to join our team! What You’ll Do: Desktop & End-User Support - Provide Tier 2/Tier 3 technical support for employees across macOS and Windows environments. - Diagnose and resolve complex hardware, operating system, application, network connectivity, authentication, and peripheral issues. - Serve as an escalation point for difficult or high-impact support incidents. - Support employees through the complete technology lifecycle, including onboarding, role changes, hardware replacements, and offboarding. - Configure, deploy, troubleshoot, and maintain laptops, desktops, mobile devices, peripherals, and related workplace technology. - Provide remote support to employees across geographically distributed locations. - Maintain a high level of professionalism and customer service while communicating technical information to both technical and non-technical users. Endpoint Management - Administer and support Jamf for macOS device management, including enrollment, policies, profiles, software deployment, patching, and troubleshooting. - Administer and support Microsoft Intune for Windows and mobile device management. - Maintain endpoint configuration, compliance, security, and software deployment standards. - Troubleshoot device enrollment, configuration profile, application deployment, encryption, and compliance issues. - Assist with endpoint lifecycle management, inventory, refresh planning, and asset tracking. - Identify opportunities to automate repetitive endpoint management and support activities. Identity & Access Management - Administer and support Okta for identity and access management. - Troubleshoot SSO, MFA, authentication, application assignment, and account provisioning issues. - Support user provisioning, deprovisioning, group management, and access changes. - Assist with maintaining role-based access and least-privilege practices. - Work with Security and other technical teams to investigate authentication and access-related incidents. IT Service Management - Use Jira Service Management (JSM) to manage incidents, service requests, problems, and related IT workflows. - Maintain accurate, detailed, and timely documentation within support tickets. - Prioritize and manage tickets based on business impact, urgency, and established service-level expectations. - Identify recurring issues and recommend permanent solutions or process improvements. - Help develop and improve JSM workflows, queues, request types, knowledge articles, automation, and reporting. - Monitor support trends and contribute to improvements in service quality and employee experience. SaaS & Collaboration Platforms - Administer, support, and troubleshoot core workplace applications, including: - Google Workspace – Gmail, Drive, Calendar, Meet, Groups, and related administrative functions. - Slack – user administration, workspace support, application integrations, and troubleshooting. - Okta – authentication, SSO, MFA, application access, and lifecycle management. - Other enterprise SaaS applications used throughout the organization. Security & Compliance - Follow established security standards when configuring and supporting endpoints and user accounts. - Ensure endpoints meet organizational requirements for encryption, patching, antivirus/EDR, device management, and other security controls. - Assist Security teams with endpoint investigations, remediation, and access-related incidents. - Recognize potential security incidents and escalate them according to established procedures. - Protect confidential company and employee information while performing administrative duties. Documentation & Continuous Improvement - Create and maintain technical documentation, troubleshooting procedures, knowledge-base articles, and standard operating procedures. - Identify recurring support problems and develop scalable solutions. - Recommend automation and process improvements that reduce manual work and improve the employee experience. - Participate in IT projects, application rollouts, migrations, endpoint initiatives, and other technology improvements. - Mentor and provide technical guidance to junior members of the support team. - Share knowledge and promote consistent troubleshooting and support practices across the team. AI Enablement & Integration - Enable employees to effectively and responsibly leverage AI tools in their day-to-day work, helping identify and implement AI-assisted workflows that improve productivity and efficiency. - Support and administer AI-related infrastructure and integrations, including MCP servers, API gateways, APIs, authentication, and enterprise application integrations. - Partner with Security, Engineering, and business teams to ensure AI tools and integrations follow appropriate security, access-control, privacy, and data-governance standards. - Identify opportunities to leverage AI and automation within IT operations, including support, knowledge management, troubleshooting, and repetitive administrative workflows. The Right Fit: - 7+ years of professional IT experience, with significant experience in desktop support, help desk, endpoint engineering, systems administration, or a similar technical support role. - 5+ years of hands-on experience with Jira Service Management. - 5+ years of hands-on experience with Jamf/Jamf Pro. - 5+ years of hands-on experience with Microsoft Intune. - 5+ years of experience administering or supporting Slack in an enterprise environment. - 5+ years of experience administering or supporting Google Workspace. - Advanced troubleshooting experience with macOS and Windows. - Strong understanding of endpoint management, MDM concepts, software deployment, patch management, and device security. - Strong understanding of identity and access management concepts, including SSO, MFA, user provisioning, and role/group-based access. - Experience troubleshooting networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and common connectivity issues. - Experience supporting remote and geographically distributed employees. - Strong written and verbal communication skills. - Ability to explain technical concepts clearly to non-technical employees. - Demonstrated ability to independently investigate and resolve complex technical issues. - Strong organizational skills with the ability to prioritize multiple incidents, requests, and projects. Bonus Points For: - Experience working in a cloud-first or SaaS-focused organization. - Experience supporting predominantly macOS environments. - Experience with Apple Business Manager and automated device enrollment. - Experience with endpoint security, EDR, vulnerability management, or compliance tools. - Experience with IT asset management and hardware lifecycle processes. - Experience developing automation using APIs, scripting, or workflow automation tools. - Working knowledge of Bash, PowerShell, Python, or similar scripting technologies. - Experience integrating SaaS applications with Okta and troubleshooting SAML/OIDC authentication. - Relevant technical certifications such as Jamf, Microsoft, Okta, CompTIA, Apple, or ITIL certifications. Backblaze Perks: - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your  workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance ## About Backblaze External Website ## Company Overview - **One-liner**: Backblaze provides an independent cloud storage platform offering high-performance object storage, backup, and data management solutions to businesses and individuals worldwide. - **Entity Type**: Public (ticker: BLZE on Nasdaq) - **Headquarters**: San Francisco, California, USA - **Founded**: 2007 - **Founders**: Gleb Budman, Tim Nufire, Billy Ng, Damon Uyeda, Casey Jones, Brian Wilson, Nilay Patel, Anuj Kumar (seven co-founders) ## Core Business - **Primary industry**: Cloud storage, data backup, and object storage infrastructure. - **Target customers**: B2B and B2C – serving over 500,000 customers in 175 countries, including enterprises, SMBs, and individual users. - **Mission statement**: “To make customers unstoppable by solving their toughest data storage challenges.” ## Products & Services - **Backblaze B2 Cloud Storage**: S3-compatible object storage designed for high-performance AI workflows, data-heavy applications, media management, and data protection. Offers advanced features like Event Notifications. - **Backblaze Computer Backup**: Automated cloud backup for personal computers and small businesses. - **Backblaze Cloud Backup**: Enterprise-grade backup for servers and cloud environments. ## Market Standing - **Valuation/Market Cap**: Not publicly available in provided sources. As a public company (BLZE), current financials are available via SEC filings. - **Key Metric**: Over 5 exabytes (5,053,404,320,000,000,000 bytes) of data storage under management; scaled with less than $3 million in outside funding until its 2021 IPO. - **Notable Investors/Partners**: Minimal outside funding pre-IPO; no specific investors listed in provided sources. The company emphasizes its independence from hyperscaler clouds. - **Growth Signals**: Remote-first global team; data centers in the US and Europe; expanding engineering and operations roles; growing customer base across 175 countries. ## Competitive Advantages - **Independent cloud platform**: Not tied to the major hyperscalers, offering interoperability and freedom from lock-in. - **S3-compatible API**: Simplifies integration with existing tools and workflows. - **Engineered for efficiency**: Cost-effective storage built on a proprietary, lean infrastructure. - **Sustainable business model**: “Rationally frugal” approach with focus on profitability and long-term success. - **Cleverly unconventional culture**: Encourages novel solutions and simplicity. ## Strategic Focus - Accelerating AI workloads and data-heavy applications with high-performance object storage. - Expanding interoperability and advanced features (Event Notifications, S3 compatibility). - Continuing to grow the remote-first, distributed engineering and operations team. - Maintaining a sustainable, profitable growth trajectory. ## Why Work Here - **Remote-first**: Work from anywhere in the US, Latin America, Europe, and Asia (India, Philippines). Great work can happen anywhere. - **Culture and values**: Emphasis on transparency, diversity, equity, and inclusion. Values include “open communication,” “focus on easy,” “fair & good,” and “sustainable business.” - **Benefits**: Comprehensive healthcare for family, dental & vision, 401(k) retirement plan, equity in a growing company, flexible paid time off, parental leave and reintegration support, learning & development program. - **Engineering culture**: Teams include Site Reliability, Software Engineering (AI, backend, storage, security), QA, Developer Productivity, and more. Strong focus on solving complex storage challenges. ## Sources 1. [Backblaze Careers Page](https://www.backblaze.com/company/jobs) 2. [Backblaze About Page](https://www.backblaze.com/company/about) 3. [Backblaze Job Listings on Greenhouse](https://job-boards.greenhouse.io/backblaze/jobs/5189029008) 4. 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