---
title: 'Sr DevOps Engineer at Five9'
canonical: 'https://feeny.ai/job/sr-devops-engineer-five9-bengaluru-gh185fs0zvk1'
type: 'job'
last_seen: '2026-09-09'
---

# Sr DevOps Engineer at Five9

- **Company:** Five9
- **Location:** Bengaluru, India
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6180409004

## Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

## Team

The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.

## Key Responsibilities

- Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
- Build and manage scalable cloud infrastructure on AWS and GCP
- Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
- Automate deployment, monitoring, and operational workflows across distributed systems
- Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
- Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
- Develop and maintain reusable automation modules and frameworks
- Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
- Work with REST APIs and integrate services across systems and platforms
- Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
- Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)

## Qualifications & Skills

- 5+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
- Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
- Strong experience with cloud platforms such as AWS and GCP
- Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
- Solid understanding of CI/CD pipelines (GitLab, or similar)
- Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
- Familiarity with voice technologies and protocols such as SIP and RTP
- Strong troubleshooting, debugging, and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to work effectively in distributed, cross-functional teams

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

## About Five9

## Company Overview
- **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences.
- **Entity Type**: Public (NASDAQ: FIVN)
- **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City)
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization
- **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C)
- **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about)

## Products & Services
- **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR.
- **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging.
- **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes.
- **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021).
- **AI & Automation Suite**:
  - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021).
  - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI).
  - **Voice AI Agents**: Generative AI agents for automated customer interactions.
- **Professional Services**: Implementation, integration, and consulting services.
- **Aceyus VUE**: Data and reporting integration platform (acquired in 2022).

## Market Standing
- **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources.
- **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about)
- **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)

## Competitive Advantages
- **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience.
- **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe.
- **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services.
- **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors.
- **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average).

## Strategic Focus
- **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions.
- **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC.
- **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities.
- **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration.

## Why Work Here
- **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers)
- **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs)
- **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model.
- **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers)
- **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)
- **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services.

## Sources
1. [Five9 About Page](https://www.five9.com/about)
2. [Five9 Careers Overview](https://www.five9.com/about/careers)
3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet)
4. [Five9 Careers – Job Listings](https://www.five9.com/about/careers/jobs)

## Other roles at Five9

- [Senior Director, Enterprise AI](https://feeny.ai/job/senior-director-enterprise-ai-five9-irving-j7bsdh55zf0f) — Irving, TX
- [Finance Applications Administrator](https://feeny.ai/job/finance-applications-administrator-five9-manila-g1zhvwgaaw15) — Manila, Philippines
- [HR Applications Administrator](https://feeny.ai/job/hr-applications-administrator-five9-manila-014n35t6fc5f) — Manila, Philippines
- [Director, IT Operations](https://feeny.ai/job/director-it-operations-five9-manila-qk7s284stw6r) — Manila, Philippines
- [Sr Network DevOps Engineer - Operations](https://feeny.ai/job/sr-network-devops-engineer-operations-five9-bengaluru-nhe14xmsq4ah) — Bengaluru, India
- [Sr Network DevOps Engineer - Operations](https://feeny.ai/job/sr-network-devops-engineer-operations-five9-chennai-d91zwg0p8f45) — Chennai, India
- [Sr. DevOps Network Engineer- Operations](https://feeny.ai/job/sr-devops-network-engineer-operations-five9-chennai-70ncd3d7985e) — Chennai, India
- [Sr. DevOps Network Engineer- Operations](https://feeny.ai/job/sr-devops-network-engineer-operations-five9-bengaluru-z1x6290h2rfq) — Bengaluru, India
- [Senior Software Engineer in AI - FrontEnd React/Redux, Java](https://feeny.ai/job/senior-software-engineer-in-ai-frontend-react-redux-java-five9-bengaluru-2qptgjcc9zv0) — Bengaluru, India
- [Telecom Engineer - Voice Deployment](https://feeny.ai/job/telecom-engineer-voice-deployment-five9-porto-016w6k014rqv) — Porto, Portugal