--- title: 'Sr. Director Client Service (Healthcare Payer) at Bounteous' canonical: 'https://feeny.ai/job/sr-director-client-service-healthcare-payer-bounteous-united-states-svtbjbz0f8w8' type: 'job' last_seen: '2026-11-08' --- # Sr. Director Client Service (Healthcare Payer) at Bounteous - **Company:** Bounteous - **Location:** United States - **Compensation:** $160k–$180k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.lever.co/bounteous/21e5f825-0dcf-4b71-a8df-1cb2109c4333 ## Job description We are seeking an experienced Senior Director, Client Services Partner (Payer)to lead and grow a strategic enterprise healthcare payer relationship, driving engineering-led transformation through cloud modernization, data platforms, product engineering, and AI-enabled innovation. This role is accountable for expanding existing client relationships, developing new opportunities within the account, and partnering with senior technology and business leaders to deliver scalable engineering solutions. The ideal candidate brings deep healthcare payer experience, a strong understanding of claims and payer operations, and a proven track record of growing enterprise technology services engagements. ***Location: Connecticut or Rhode Island area preferred. Candidates elsewhere in the U.S. may be considered based on their ability to meet client engagement requirements. ## Role & Responsibilities - Build and own the engineering and technology growth plan for our strategic enterprise healthcare payer accounts, including relationship maps, target use cases, and a qualified pipeline. - Develop relationships with technology, data, security, and AI leaders, from VP and senior director levels up to the C-suite. - Leverage existing client relationships and work collaboratively with account leadership to identify new opportunities and expand engineering services beyond existing engagements. - Sell and shape engineering, cloud, data, product engineering, and agentic AI engagements, converting focused opportunities and pilots into larger, multiyear programs and managed services. - Work with solution architects, Forward Deployed Engineers, and global delivery teams to scope, price, and staff engagements. - Position our AI-enabled engineering approach, including governance, human oversight, and traceability, with technical, risk, and compliance stakeholders. - Navigate procurement, vendor risk, and security reviews within large enterprise healthcare payer organizations. - Forecast accurately in our CRM, contribute account intelligence, and partner with existing account leadership to drive revenue growth. ## Preferred Qualifications - 12+ years of experience in enterprise technology services or consulting, with a proven track record of growing healthcare payer accounts through engineering, data, cloud, and AI services. - Prior experience working with health insurance payers, either on the consulting/vendor side or within a payer organization, with a strong understanding of claims adjudication, prior authorization, interoperability (FHIR), HIPAA, Medicare Advantage, and quality measures. - Established relationships, or demonstrated success building relationships, with CIOs, CTOs, CDOs, and senior technology and data leaders within major healthcare payer organizations. - Strong understanding of modern engineering services, cloud and data platforms, product engineering, and AI/agentic AI solutions, with the ability to engage credibly with technical stakeholders. - Demonstrated success expanding existing enterprise client relationships into new engineering opportunities, including cloud modernization, data platforms, application/product engineering, and AI-enabled business transformation. - Experience shaping, pricing, and expanding complex technology consulting engagements into larger, multiyear programs. - Ability to collaborate effectively with solution architects, engineering teams, account leadership, and global delivery organizations. Good to have: - Previous experience supporting relationships within large healthcare payer organizations. - Experience working with Humana, Blue Cross Blue Shield organizations, or other major health plans. - Experience with Snowflake, Databricks, Google Cloud, or similar modern cloud and data ecosystems. - Familiarity with pharmacy technology, PBM operations, or healthcare security programs. ## About Bounteous ## Company Overview - **One-liner**: Bounteous is a global AI services firm that helps enterprises design, build, and scale AI-driven products and processes, combining agentic engineering with human experience to deliver measurable business outcomes. - **Entity Type**: Private (Private Equity-backed; led by New Mountain Capital in 2021) - **Headquarters**: Frisco, Texas, United States - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: IT Services & IT Consulting, AI Services, Digital Transformation - **Target customers**: B2B, Enterprise (Financial Services, Healthcare, Retail, Telecommunications, Consumer Goods, Travel & Hospitality, Industrial & Manufacturing, Media & Entertainment) - **Mission or purpose statement**: “Making AI actually work inside the enterprise” – moving from experiments to operationalized, scalable AI transformations. ## Products & Services For each major offering: - **Intelligent Product Engineering**: Accelerates software delivery with agentic engineering, cloud-native development, and AI-powered automation. - **AI-Enhanced Experience Transformation**: Unlocks growth through AI-led, human-centered design and personalization. - **Modern Business Platforms**: Maximizes platform ROI (Adobe, Salesforce, etc.) with AI integration and data strategy. - **Agentic Business Reinvention**: Transforms workflows with autonomous AI teammates that operate within enterprise processes. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue of **$233M** (LinkedIn) | Total Funding: Private Equity round in 2021 (amount not disclosed), led by New Mountain Capital - **Notable Investors/Partners**: New Mountain Capital (investor). Partners include Anthropic, Adobe, AWS, Microsoft Azure, Databricks, Snowflake, and Salesforce. - **Growth Signals**: Headcount of **1,974** (+24.9% YoY, +612 employees), active job postings up 86.2% monthly, 54 open positions, operations in 15 countries, acquisition of Accolite Digital in 2024. ## Competitive Advantages - **Agentic Engineering + Human Experience**: Unique convergence of technical AI delivery and user adoption strategy. - **Deep Industry Specialization**: Dedicated teams for Financial Services, Healthcare, Retail, Telecom, Travel, and more. - **Certified AI Governance**: Security, compliance, and responsible AI frameworks (SOC 2, etc.) that enable enterprise-scale deployment. - **Strong Partner Ecosystem**: Ties with Anthropic, major cloud providers, and platforms like Adobe & Databricks. ## Strategic Focus - Scaling enterprise AI from pilots to production using agentic architectures. - Expanding industry-specific AI solutions (e.g., pharmacy, logistics, guest experiences). - Building out applied AI engineering talent and accelerating go-to-market with partners like Anthropic. - Emphasis on "AI that sticks" – driving adoption and measurable ROI. ## Why Work Here - **Culture highlights**: “Co-innovation” culture, global team across 5+ countries, emphasis on AI-first engineering, and human-centered design. - **Remote/hybrid/office policy**: Mix of onsite, hybrid, and remote roles depending on location (e.g., Cincinnati, Scottsdale, London, Budapest, Gurugram). - **Notable perks or engineering culture**: Exposure to cutting-edge AI/ML projects, partnerships with top tech vendors, structured career paths, and use of AI tools in the hiring process (with human oversight). - **Growth trajectory**: Rapidly growing headcount (24.9% YoY), strong pipeline of enterprise clients, and recent acquisitions signal expansion. ## Sources 1. [bounteous.com](https://www.bounteous.com/) 2. [bounteous.com/about](https://www.bounteous.com/about) 3. [bounteous.com/careers](https://www.bounteous.com/careers) 4. [linkedin.com/company/bounteous](https://www.linkedin.com/company/bounteous) 5. [jobs.lever.co/bounteous](https://jobs.lever.co/bounteous) ## Other roles at Bounteous - [Lead Forward Deployed Engineer (FDE)](https://feeny.ai/job/lead-forward-deployed-engineer-fde-bounteous-united-states-5tvgxbg76bwr) — United States - [Principal Architect](https://feeny.ai/job/principal-architect-bounteous-united-states-md3295h7gthq) — United States - [Technical Director, Account Delivery - (Full-time)](https://feeny.ai/job/technical-director-account-delivery-full-time-bounteous-chicago-trdkmad3vet2) — Chicago, IL - [VP, Client Service (Healthcare- Life Sciences + BioPharma)](https://feeny.ai/job/vp-client-service-healthcare-life-sciences-biopharma-bounteous-dallas-90wpqv57akn5) — Dallas, TX - [Sr. Director Client Service (Healthcare Provider)](https://feeny.ai/job/sr-director-client-service-healthcare-provider-bounteous-united-states-79mwkcnd1w5p) — United States - [Director, AI Product Strategy & Growth](https://feeny.ai/job/director-ai-product-strategy-growth-bounteous-nj-3q18n4e5y5tn) — , NJ - [Director, Digital Transformation (Telecom)](https://feeny.ai/job/director-digital-transformation-telecom-bounteous-dallas-2ydw2p54d7x1) — Dallas, TX - [VP/SVP, Business Development (Technology)](https://feeny.ai/job/vp-svp-business-development-technology-bounteous-united-states-wdag8gb9dese) — United States - [Senior Full Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-bounteous-mexico-twbya6jd6p1z) — Mexico - [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-bounteous-canada-fzxj9yh6vhcc) — Canada