---
title: 'Sr. Director of Client Success, Creator Operations & Acquisition at #paid'
canonical: 'https://feeny.ai/job/sr-director-of-client-success-creator-operations-acquisition-paid-united-states-spve6t6xgwxx'
type: 'job'
last_seen: '2026-09-14'
---

# Sr. Director of Client Success, Creator Operations & Acquisition at #paid

- **Company:** #paid
- **Location:** United States
- **Compensation:** $175k–$230k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/hashtagpaid/940e739c-66a5-4181-8060-2d26aa2b1013

## Job description

## About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.

## Key Responsibilities

## Team Leadership & Organizational Excellence

- Lead, coach, and scale a team of 5 managers and directors across Client Success, Creator Operations, and Creator Acquisition; setting shared performance and margin standards while developing each function against its distinct craft
- Own hiring, onboarding, and development of high-performing talent across all three functions
- Establish and enforce accountability frameworks tied to retention, expansion, delivery speed, margin, and team engagement (eNPS)
- Hold regular 1:1s with direct reports to support their professional development, especially in executive communication, operational strategy, and risk identification
- Conduct quarterly performance reviews and co-create development plans with managers
- Lead weekly cross-functional team syncs, transforming insights into scalable improvements and initiatives

Client Success & Growth

- Develop strategy and lead execution across our client portfolio, tailoring approaches by vertical and segment
- Help brands achieve meaningful outcomes through #paid by consistently delivering on their objectives, building long-term partnerships, and enabling them to win with creators
- Drive retention and expansion by identifying client needs, delivering measurable value, and turning success into long-term growth
- Deliver on key team metrics including retention, expansion, Net Promoter Score and revenue targets
- Act as an executive sponsor for key accounts to ensure strategic alignment and satisfaction
- Run monthly cross-functional account reviews with Sales, Strategy, and Creator Operations to align on growth opportunities and mitigate risks
- Implement systems and frameworks that improve client satisfaction, campaign performance, and operational efficiency

Creator Operations Strategy & Execution

- Own the strategy and performance of Creator Operations - the engine that sources, negotiates with, and onboards creators from #paid's network into brand rosters delivering speed, quality, and cost efficiency at scale
- Drive measurable improvement across core delivery KPIs: roster turnaround time (TAT), 1st-round roster approval rate, on-time roster delivery, and roster margin protection
- Tailor sourcing, negotiation, and onboarding motions to the needs of each customer segment (SMB vs. strategic vs. enterprise) rather than running one flat process
- Partner with Product and Engineering to automate manual sourcing, negotiation, and onboarding workflows so the function scales without linear headcount growth
- Establish quality standards and vetting frameworks for creator onboarding, and hold the ops team accountable to them
- Work with Sales and Client Success to forecast roster demand and proactively flag supply constraints before they become delivery risks

Creator Acquisition & Network Strategy

- Set and drive the strategy for growing #paid's creator network through agency partnerships, talent-management relationships, and direct creator acquisition — building supply that is margin-aware, not just large
- Own both the relationship layer (serve as executive sponsor for key agency and talent partners) and the pipeline layer (forecasting network gaps, identifying supply constraints, acquiring ahead of demand)
- Align network growth with demand signals from Sales and Client Success so roster needs are met before they become delivery constraints
- Establish standards for creator vetting, quality, and ongoing network health, and hold acquisition sources accountable to them
- Track creator network health metrics and recommend adjustments to acquisition strategy based on client outcomes and margin performance

Cross-Functional Collaboration & Operations

- Collaborate with Sales, Product, Marketing, and Strategy to continuously elevate the client experience and campaign outcomes
- Apply deep media expertise and platform knowledge to guide internal teams and clients, helping brands make data-informed decisions across paid social and digital channels
- Partner with Product and Engineering on roadmap priorities that unblock operational scalability
- Track and align department operations with budget, proactively addressing risks and optimizing for future success
- Meet weekly with the Chief Client Officer to align on progress, unblock challenges, and iterate on operational improvements
- Stay current on platform changes, creative trends, and competitive dynamics in the creator marketing space

To Be Successful, You'll need

- Lead with data: Comfortable owning and reporting on KPIs across client health (NPS, retention, expansion), operational delivery (TAT, approval rates, margin), and team performance (eNPS, utilization)
- Directly mentor: Hold regular 1:1s with your five direct reports, supporting their growth and addressing performance gaps with directness and coaching
- Manage ambiguity: Thrive in scaleup environments where processes are still being built — comfort iterating quickly and making decisions with incomplete information
- Operate cross-functionally: Partner with Sales, Product, and Strategy weekly to solve problems and identify growth opportunities
- Balance competing priorities: Protect team from burnout while driving accountability on margin, speed, and quality simultaneously
- Apply platform fluency: Leverage deep knowledge of Meta, TikTok, Snap, Pinterest, YouTube, and adjacent channels to guide strategy, spot trends, and unblock creative challenges
- Develop talent: Build a pipeline of emerging leaders; create development plans tailored to each team member's growth trajectory
- Own both sides: Equally comfortable in client relationships (executive sponsors) and operational complexity (creator sourcing, margin management, KPI tracking)

## About You

- 10+ years in client-facing roles within digital media, social, or agency environments, with a strong Customer Success foundation as your primary anchor
- 1+ years of creator/influencer marketing experience and deep knowledge of paid social platforms (Meta, TikTok, Snap, Pinterest, YouTube, etc.)
- Managed managers for 1+ years and led teams at comparable scale (~30+ people across multiple functions, including managing 3+ direct reports)
- Ad tech, Advertising, or Agency industry background — not pure SaaS; ideally with both agency and ad tech exposure
- 5+ years partnering directly with sales teams to align on demand, pipeline, and growth strategy; track record of enterprise relationship management
- Data-driven, direct communicator with low ego — comfortable leading with metrics and having hard performance conversations with empathy and clarity
- Thrive in scaleup ambiguity: Energized by building processes and scaling teams in uncertain environments; you don't need everything handed to you
- High AI adoption mindset; cross-functional influence with Sales and Product

## Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

## About #paid

## Company Overview
- **One-liner**: #paid is a creator marketplace platform that connects vetted creators with major brands to manage, measure, and scale creator marketing campaigns.
- **Entity Type**: Private (Series B, last round in October 2022)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2013
- **Founders**: Bryan Gold (Co-Founder & CEO) and Adam Rivietz (Co-Founder & CSO)

## Core Business
- **Primary industry**: Creator marketing / Advertising Services
- **Target customers**: B2B – brands and agencies looking to run creator-led campaigns (e.g., McDonald’s, Sephora, Samsung, Disney)
- **Mission or purpose statement**: “Empower creators to make a living doing what they love, and bring trust to the creator ecosystem.”

## Products & Services
- **#paid Platform**: A SaaS-based marketplace that handles all stages of creator marketing – discovery, matching, collaboration, content usage rights, and performance measurement. Brands can find and partner with creators, manage campaigns, and access live reporting and post-campaign insights.
- **Managed Services**: Dedicated team of experts who provide creative strategy, campaign management, and analytics support, backed by first-party data and industry benchmarks.
- **Content Syndication**: Allows brands to repurpose top-performing creator content across other marketing channels (out-of-home, print, digital ads, etc.).

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual Revenue of $5M (as of latest available data); Total Funding of $21.4M (8 rounds)
- **Notable Investors/Partners**: Lead investor for Series A: ScaleUP Ventures. Other investors include various angel and institutional backers. Clients include McDonald’s, Sephora, Samsung, and Disney.
- **Growth Signals**: Headcount grew 16.8% YoY to 120 employees; presence in 7 countries (Canada, US, Pakistan, Malaysia, India, and others); offices in Toronto, New York, Los Angeles, Chicago, and Miami. Rated #1 for customer support and managed services on G2.

## Competitive Advantages
- **Proprietary Technology**: Algorithmic matching between brands and creators based on data, not vanity metrics; automated content usage rights that enable omni-channel distribution.
- **Focus on Creators vs. Influencers**: Emphasizes performance metrics that tie to business outcomes, not just follower counts.
- **Trust & Transparency**: Fair pricing models and a vetted creator network, building confidence for enterprise clients.

## Strategic Focus
- **Current priorities**: Scaling the platform, expanding into new verticals and geographies, and deepening the analytics and measurement capabilities to prove ROI of creator marketing. The company is also investing in product features that enable self-service for smaller brands while maintaining high-touch for enterprise clients.

## Why Work Here
- **Culture**: Described as a supportive, high-growth environment where employees can show up as their authentic selves. The company is “fuelling the creator economy” and values inclusion and collaboration.
- **Remote/Hybrid**: Remote-first across Canada and the United States; also supports digital nomads. Employees work remotely with occasional in-person events.
- **Notable Perks**: Unlimited vacation, internet/phone allowance, and a focus on career-defining moments. The company is committed to building a diverse team.
- **Engineering Culture**: The engineering team builds the platform that powers brand-creator collaborations; they focus on scalability and defining the future of the creator economy. Work is cross-functional with product, design, and data teams.

## Sources
1. [jobs.lever.co/hashtagpaid](https://jobs.lever.co/hashtagpaid)
2. [hashtagpaid.com](https://hashtagpaid.com/)
3. [linkedin.com/company/hashtagpaid](https://www.linkedin.com/company/hashtagpaid)
4. [craft.co/hashtag-paid](https://craft.co/hashtag-paid)
5. [hashtagpaid.com/people](https://hashtagpaid.com/people)

## Other roles at #paid

- [Creator Operations Coordinator](https://feeny.ai/job/creator-operations-coordinator-paid-remote-q0jqe00stpp8)
- [Director, Measurement & Insights](https://feeny.ai/job/director-measurement-insights-paid-united-states-swgak8f761sa) — United States
- [Senior Client Success Manager - US](https://feeny.ai/job/senior-client-success-manager-us-paid-new-york-3gs9bevjnb2r) — New York, NY
- [Senior Client Success Manager - Canada](https://feeny.ai/job/senior-client-success-manager-canada-paid-toronto-yeqxgs7jv074) — Toronto, Canada
- [General Applications](https://feeny.ai/job/general-applications-paid-remote-yhaqd4nzmbxv)