---
title: 'Sr. Director, Patient Support Services at Replimune'
canonical: 'https://feeny.ai/job/sr-director-patient-support-services-replimune-woburn-8xgqv6p2dnkc'
type: 'job'
last_seen: '2026-09-09'
---

# Sr. Director, Patient Support Services at Replimune

- **Company:** Replimune
- **Location:** Woburn, MA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/replimune/6c20f629-cdff-489e-ba1d-bb656453c707

## Job description

## Overview

Replimune’s mission is to revolutionize cancer treatment with therapies designed to activate a powerful and durable full-body anti-tumor response, boldly transforming cancer care because patient’s lives depend on it.

At Replimune, we live by our values:

United: We Collaborate for a Common Goal.

Audacious: We Are Bold.

Dedicated: We Give Our Full Commitment.

Candid: We Are Honest With Each Other.

People are at the center of everything we do, and when it comes to our employees, we make it personal. With a deep sense of purpose, a strong and evolving culture, a competitive and forward-looking total rewards program, everyone at Replimune has a unique opportunity to impact on the lives of patients, caregivers and themselves.

Join us, as we reshape the future.

Summary of job description:

The Senior Director of Patient Support Services will report to the Executive Director of Market Access and Value. This leader will be primarily responsible for leading strategy, operations and managing patient support services ensuring access supporting the launch and growth of Replimune products. The Senior Director of Patient Support Services will collaborate closely with cross functional partners and external vendors to implement developed services to ensure patient access to Replimune products is seamless.

Key responsibilities:

- Responsible for strategy development, design and execution of requisite patient support services ensuring the patient journey is effective, efficient, and aligned with brand and market access strategy.
- Serve as the operational lead for launch readiness and ongoing execution by identifying access barriers, leading cross functional issue resolution
- Collaborate with commercial leadership across Market Access, Sales, and Marketing to ensure a seamless and high impact customer experience and execution of business strategy
- Establish compliant oversight across Hub Services and all patient-facing operations in close partnership with Legal, Compliance, and Medical Affairs
- Define KPIs, dashboards, and conduct business analysis to drive performance, transparency, and continuous improvement across programs and operations
- Define patient treatment journey, operational workflows and identify medical care model requirements to support the development and implementation of reimbursement support, copay assistance programs and other patient assistance programs as needed.
- Responsible for creation and maintenance of HUB SOPs, business rules and related program documentation to ensure program compliance
- Utilize data, insights, and feedback from patients and customers to continually optimize support services and offerings
- Responsible for program and HUB vendor management and performance as defined by KPIs.
- Responsible for ensuring compliance requirements are met across all programs.
- Conduct RFP, analyze submissions and provide recommendations for an appropriate patient support services HUB vendor and future ongoing program enhancements as needed.
- Collaborate with Account Teams to ensure competency in policies and clinical criteria of payers in support of access knowledge.
- Collaborate with cross functional teams in building field facing tools which focus on the patient journey developing a patient focused approach.
- Optimize patient support and distribution data to identify and measure successful support program metrics.
- Responsible for budget development and management.
- Assess marketplace and identify successful patient access advances and share best practices with internal stakeholders.
- Use developed key performance metrics for all patient support services to evaluate gaps and areas of advancement in patient support services.

Other responsibilities:

- Willing to undertake various responsibilities outside of area of expertise as opportunity presents.
- Training content development and execution of training as required.

Educational requirements:

College degree. BSN, RPh Pharm D or MBA a plus

Experience and skill requirement:

- Bachelor’s degree required.
- 10+ years of biotech/pharma experience with 5+ years managing patient support services.
- Strong leadership, communication, and collaboration skills with demonstrated ability to drive consensus.
- Experience in all reimbursement models inclusive of buy and bill, with oncology preferred.
- Knowledge of and extensive experience with commercial and government payer policy development, execution, and management.
- Knowledge of and experience with patient services Compliance requirements.
- Demonstrated ability to develop and execute RFPs.
- Demonstrated negotiation skills and ability to make sound business arguments to influence internal and external decision makers.
- Deep understanding of the development and execution of performance and operational indicators of success (KPIs).
- Demonstrated experience in developing and managing vendors and internal budgets.
- Strong background in pharma data platforms.
- Proficient in Microsoft Word, PowerPoint, and Excel.
- Experience in influence management across internal stakeholders and external partners.
- Ability to thrive in a fast-paced start-up environment with high expectations and accountability for the quality and timing of deliverables.

Salary Range

Replimune is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive. For this role, the anticipated base pay range is $253,000-327,500. The exact base pay offered for this role will depend on various factors, including but not limited to the selected candidate’s unique set of qualifications, skills, and experience. Our current organizational needs also play a part in determining your final offer.

At Replimune, base pay is only one part of your total compensation package. The selected candidate will be eligible for an annual performance incentive bonus, new hire equity, and ongoing performance-based equity. Replimune also offers various benefits offerings, including, but not limited to, medical, dental, and vision insurance, 401k match, flexible time off, and a number of paid holidays including year-end shutdown.

## About Replimune

Replimune Group, Inc., headquartered in Woburn, MA, was founded in 2015 with the mission to transform cancer treatment by pioneering the development of a novel portfolio of oncolytic immunotherapies. Replimune’s proprietary RPx platform is based on a potent HSV-1 backbone intended to maximize immunogenic cell death and the induction of a systemic anti-tumor immune response. The RPx platform is designed to have a unique dual local and systemic activity consisting of direct selective virus-mediated killing of the tumor resulting in the release of tumor derived antigens and altering of the tumor microenvironment to ignite a strong and durable systemic response. The RPx product candidates are expected to be synergistic with most established and experimental cancer treatment modalities, leading to the versatility to be developed alone or combined with a variety of other treatment options. For more information, please visit www.replimune.com http://www.replimune.com.

We are an Equal Opportunity Employer.

## About Replimune

## Company Overview
- **One-liner**: Replimune is a clinical-stage biotech company focused on revolutionizing cancer treatment with a new class of oncolytic immunotherapies intended to activate a powerful and durable full-body anti-tumor response.
- **Entity Type**: Public (ticker not explicitly provided in search results, but company is publicly traded)
- **Headquarters**: Framingham, Massachusetts, USA (with additional locations in Woburn, MA and Oxfordshire, UK)
- **Founded**: 2015
- **Founders**: Robert Coffin, Ph.D. (Founder and Chief Scientist)

## Core Business
- **Primary industry**: Biotechnology – oncology, oncolytic immunotherapy
- **Target customers**: B2B (pharmaceutical partners) and ultimately patients through healthcare providers
- **Mission**: To ignite a systemic immune response to cancer and reshape the future of cancer care

## Products & Services
- **RPx Platform**: Proprietary, next-generation HSV-1-based oncolytic immunotherapy platform that powers all pipeline candidates.
- **RP1**: Investigational oncolytic immunotherapy for advanced melanoma (IGNYTE trial, PDUFA date April 10, 2026) and non-melanoma skin cancers; also being studied as monotherapy in organ transplant patients with skin cancer (ARTACUS trial).
- **RP2**: Investigational oncolytic immunotherapy for metastatic uveal melanoma (Phase 2/3 RP2-202 trial) and hepatocellular carcinoma (Phase 2 in combination with atezolizumab/bevacizumab).

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources
- **Key Metric**: Clinical-stage; no approved products yet. Key regulatory milestone: FDA action date for RP1 in advanced melanoma on April 10, 2026.
- **Notable Partners**: Bristol-Myers Squibb (supply of nivolumab), Roche (supply of atezolizumab and bevacizumab) – Replimune retains full commercial rights.
- **Growth Signals**: Completed enrollment in IGNYTE trial; confirmatory IGNYTE-3 trial underway; own 63,000 sq ft U.S. manufacturing facility in Woburn, MA enabling global commercial supply; broad pipeline across multiple solid tumor indications.

## Competitive Advantages
- **Strong IP position**: Wholly-owned, unencumbered RPx platform with broad patent protection.
- **In-house manufacturing**: Dedicated U.S. facility for commercial-scale production, reducing reliance on contract manufacturers.
- **First-mover potential**: Poised to be one of the first oncolytic immunotherapies to reach the market if RP1 gains FDA approval.
- **Full rights retained**: All partnership agreements allow Replimune to keep full commercial rights to its therapies.

## Strategic Focus
- Advancing RP1 toward FDA approval in advanced melanoma (April 2026 PDUFA date)
- Expanding pipeline into additional indications (uveal melanoma, hepatocellular carcinoma, non-melanoma skin cancers)
- Building out commercial infrastructure and manufacturing capabilities
- Exploring combination therapies with checkpoint inhibitors (nivolumab, atezolizumab)

## Why Work Here
- **Culture**: Cross-functional, collaborative, values-driven environment. Employee survey results show 92% proud to work at Replimune, 88% feel they make a positive difference, 78% would recommend the company.
- **Flexibility**: Hybrid and remote work options available depending on role; home office and mobile phone stipend provided.
- **Compensation**: New hire equity grants, generous annual bonus plans, retirement plans with substantial company match (100% vested from day one).
- **Benefits**: Medical, dental, and vision insurance 100% paid by the company.
- **Locations**: U.S. (Woburn, MA and Framingham, MA) and UK (Oxfordshire) – opportunities to work across both sites.

## Sources
1. [Replimune Homepage](https://www.replimune.com/)
2. [Replimune Careers](https://www.replimune.com/careers)
3. [Replimune About Us](https://www.replimune.com/about-us)
4. [Replimune Team](https://www.replimune.com/team)
5. [Replimune Pipeline](https://www.replimune.com/pipeline)

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