---
title: 'Sr. Director, Renewals Operations at Skillsoft'
canonical: 'https://feeny.ai/job/sr-director-renewals-operations-skillsoft-united-states-bndewe3v5hn1'
type: 'job'
last_seen: '2026-09-26'
---

# Sr. Director, Renewals Operations at Skillsoft

- **Company:** Skillsoft
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-26
- **Apply:** https://www.skillsoft.com/about/job/apply?id=4736300005&gh_jid=4736300005

## Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Skillsoft is building an integrated commercial function that unifies pricing, deal desk, contract negotiation, and adjacent commercial capabilities, governing price and discount on a ~$250M Enterprise ARR base. As the Director, Renewals Operations, you will have the opportunity to co-lead the future-state design of this function and end-to-end commercial process redesign, then build and run it as its operating leader. This is a design-and-operate full-lifecycle role where you shape the function, pilot its priority capabilities, and carry it into steady-state ownership.

Key Responsibilities:

- Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base
- Co-manage future-state design of the function and end-to-end commercial process redesign.
- Integrating today's fragmented pricing, deal desk, contracts, and RFP resources into one function.
- Redesign commercial processes for speed and productivity with AI as a radical enabler.
- Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle.
- Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions.
- Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance.
- Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance.

Skills & Qualifications to Be Successful:

- 12+ years of experience running a SaaS/PaaS integrated commercial operations organization with a Bachelor’s degree or equivalent experience
- 6+ years leading teams that own deal desk, pricing, or discount governance at scale.
- Experience managing pricing and discount governance at scale, as well as commercial policy design.
- Process redesign expertise with an AI/automation-forward orientation
- Strong analytical command of deal, discount, and margin economics
- Executive presence and cross-functional authority across Sales, Legal, and Finance
- Location Preference: Boston, MA or East Coast with the ability to travel up to 20%

## Preferred Skills & Experience

- MBA or Advanced Degree in a quantitative or business field
- Industry-specific experience in learning technology or enterprise SaaS MBA or Advanced Degree in Finance

Target base salary range for this job requisition is anticipated to be approximately $215,000 - $235,000 annualized.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing.

## MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at [skillsoft.com](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skillsoft.com%2F&data=05%7C02%7CAlicia.Webb%40skillsoft.com%7C36d2da8de0194a56800708de643c71a1%7C50361608aa23494da2332fd14d6a03f4%7C0%7C0%7C639058407944984460%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=vKXEeOW14HJrrID0XOoQJVjVbwOsMZAEXYws7OBBySU%3D&reserved=0).

Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

## About Skillsoft

## Company Overview
- **One-liner**: AI-native enterprise skills management platform that helps organizations manage the human and AI skills lifecycle – from visibility and benchmarking to development and deployment.
- **Entity Type**: Public (NYSE: SKIL)
- **Headquarters**: Nashua, New Hampshire, USA (common knowledge; corroborated by multiple regional offices listed globally)
- **Founded**: 1998 (per “over 20 years of industry knowledge” on the about page)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Corporate skills management, enterprise learning, workforce readiness & talent development
- **Target customers**: B2B – predominantly large enterprises (60% of Fortune 1000 are customers), mid-market organizations, and government agencies
- **Mission statement**: “To empower every organization and every learner to turn constant change into continuous growth.”

## Products & Services
- **Skillsoft Percipio Platform**: AI-native enterprise skills management platform combining proprietary and licensed learning content, skills benchmarking, content creation tools, analytics, and administrative controls. Delivered via subscription. Includes CAISY® (AI role-play simulation) and LX Design Studio™ (customer-generated content creation).
- **Global Knowledge (GK)**: Instructor-led training (ILT) platform – complementary in-person and virtual classroom delivery for technical and professional skills.
- **Learner Platform**: Interactive, practice-based technology skill development environment serving ~59 million registered learners, also available as an extension of the enterprise Skills Management Platform.

## Market Standing
- **Valuation / Market Cap**: Public – figures fluctuate; not provided in search results. Refer to NYSE: SKIL for real-time data.
- **Key Metric**: Serves over 3,000 enterprise customers and provides skills management to 42 million employees worldwide. As of January 31, 2026, the company had 2,247 total employees.
- **Notable Investors / Partners**: Not detailed in search results (as a public company, major institutional holders are disclosed in SEC filings).
- **Growth Signals**: Shift from a content-centric to an integrated skills management platform (fiscal 2026); growing demand for AI‑readiness and skills visibility; leader in IDC MarketScape 2025 for IT Training Services North America.

## Competitive Advantages
- **AI-native architecture** built on a centralized skills data foundation that generates signals for personalization, benchmarking, and workflow automation.
- **End-to-end skills lifecycle** (visibility → building → validation → deployment) in a single platform – rare among learning/content-only vendors.
- **Trusted by 60% of the Fortune 1000** and over 20 years of learning content expertise.
- **Proprietary content** across leadership/business, technology, and compliance, supplemented by customer-created content with IP protection.

## Strategic Focus
- Continuing to evolve from content delivery to a **skills management platform** that aligns learning directly to business priorities and workforce readiness.
- Expanding **AI capabilities** (CAISY, content creation, benchmarking) and integrating them into every layer of the platform.
- Driving **customer-created content** and governance tools so enterprises retain ownership of their proprietary learning IP.
- Emphasizing **skills-first workforce development** – both human and AI skills managed together.

## Why Work Here
- **Culture**: “Casual, down to earth work environment” – open collaboration, jeans, celebrating wins together, “one team” values.
- **Benefits**: Free drinks & snacks, gym reimbursement, paid vacation & holidays, special birthday holiday, paid volunteer hours, family access to the Skillsoft Percipio platform, leadership development programs, scholarship program for employee dependents, recognition and wellness programs.
- **Work Policy**: Not explicitly stated as fully remote or hybrid; global offices across North America, EMEA, and APAC suggest flexible/office blend.
- **Growth Opportunity**: Internal mobility is emphasized; employees have access to the same Percipio platform for continuous skill development.
- **DEI**: Equal opportunity employer with a “Know Your Rights” poster and accommodations for disabilities.

## Sources
1. [Skillsoft Corporate Website](https://www.skillsoft.com/)
2. [Skillsoft Careers Page](https://www.skillsoft.com/about/careers)
3. [Skillsoft Current Opportunities](https://www.skillsoft.com/about/careers/current-opportunities)
4. [Skillsoft 10-K (April 2026) – SEC Filing](https://investor.skillsoft.com/sec-filings/all-sec-filings/content/0001437749-26-011602/skil20260131_10k.htm)

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