---
title: 'Sr. Executive - Operations at Paytm'
canonical: 'https://feeny.ai/job/sr-executive-operations-paytm-greater-noida-861v9s0gf4cb'
type: 'job'
last_seen: '2026-09-07'
---

# Sr. Executive - Operations at Paytm

- **Company:** Paytm
- **Location:** Greater Noida, India
- **Work type:** onsite
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/paytm/6e6a6dc3-077d-44db-b67c-2be142c9c660

## Job description

About the Role : We're looking for a hands-on, generalist operator to own day-to-day operations across insurance products — acting as the execution layer between internal business/product teams and external partner (insurer) tech and ops teams. This is a frontline role for someone who can juggle policy sync issues, compliance tracking, and reporting without needing heavy supervision.

## Key Responsibilities

● Daily Operations Management: Own end-to-end daily operations for a suite of products, ensuring smooth functioning across partner-facing workflows. ● Partner Coordination: Liaise with partner insurer tech and ops teams to resolve policy sync issues, data mismatches, and integration gaps; ensure policies remain accurately reflected across systems. ● Policy Compliance: Manage internal policy renewals and endorsements, ensuring all compliance requirements and timelines are met. ● Dashboards & Reporting: Maintain and update operational dashboards (e.g., policy status, sync health, renewal/endorsement tracking) with accuracy and consistency. ● Root Cause Analysis: Drive RCA on operational issues (sync failures, compliance gaps, escalations) and work with relevant teams to close the loop. ● Cross-functional Enablement: Act as the operational point of contact for Business, Product, and Growth teams — surfacing issues, unblocking dependencies, and ensuring timely resolution. ● Data-driven Execution: Use SQL to pull, validate, and analyze data to support day-to-day decision-making and issue diagnosis.

## Requirements

● 2+ years of experience in operations, fintech ops, or a similar operations-heavy role. ● Hands-on working knowledge of SQL — must be comfortable querying and validating data independently. ● Strong ownership mindset — comfortable being the "frontline executioner" who drives issues to closure, not just flags them. ● Experience working with external partners/vendors (insurers, technology partners, or similar) is a strong plus. Familiarity with insurance policy lifecycle (issuance, renewal, endorsement) preferred but not mandatory.

## About Paytm

## Company Overview
- **One-liner**: Paytm is India’s leading full-stack payments and financial services platform, enabling digital payments for consumers and merchants while distributing loans, insurance, and investment products.
- **Entity Type**: Public (NSE: PAYTM)
- **Headquarters**: Noida, Uttar Pradesh, India
- **Founded**: 2010
- **Founders**: Vijay Shekhar Sharma

## Core Business
- **Primary industries**: Payments, Financial Services, Marketing Services
- **Target customers**: B2C (consumers) and B2B (MSMEs, enterprises, online platforms)
- **Mission/purpose**: “To bring 500 million unserved and underserved Indians to the mainstream economy.” [paytm.com/about-us](https://paytm.com/about-us)

## Products & Services
- **Payment Services (Consumer & Merchant)**: QR code payments, Soundbox devices (with real‑time audio confirmation), All‑in‑One POS terminals, online payment gateway, UPI (including UPI Lite), and card acceptance. _Type_: Hardware + SaaS platform.
- **Financial Services Distribution**: Merchant loans, personal loans, insurance, and equity broking (via Paytm Money). _Type_: Service / marketplace.
- **Marketing Services**: Advertising, travel ticketing (bus, movies, flights), deals & gift vouchers. _Type_: Platform / marketplace.
- **Paytm Money Ltd**: Investment platform for mutual funds, stocks, NFOs. _Type_: App / brokerage.

## Market Standing
- **Valuation / Market Cap**: Not disclosed in provided sources (publicly traded; market cap fluctuates).
- **Key Metric**: Annual revenue estimated at **$758.2M** (LinkedIn, 2025); 39,368 active on‑roll employees in FY 2025. [linkedin.com/company/paytm](https://linkedin.com/company/paytm)
- **Notable Investors / Partners**: Not listed in provided sources (historically backed by SoftBank, Ant Financial, etc. – not verifiable from search results).
- **Growth Signals**: 18.7% YoY headcount growth (+4,811 people); serves **44M+ merchants** and **300M+ consumers**; deepened penetration in tier‑2/3 cities; successfully transitioned to a Third‑Party Application Provider (TPAP) for UPI under a multi‑bank model. [paytm.com/about-us](https://paytm.com/about-us), [paytm.com annual report](https://paytm.com/document/ir/annual-reports/fy2024-25/Paytm_Annual_Report_2024---25.pdf)

## Competitive Advantages
- **Full‑stack merchant payments leader** – owns the merchant relationship, aggregates all major payment instruments, negotiates rates, and provides cutting‑edge hardware (Soundbox, POS).
- **AI‑powered operations** – in‑house platforms Paytm ARMS (merchant lifecycle insights) and Periscope (fraud detection) automate onboarding, segmentation, pricing, and retention.
- **Largest fleet of Soundbox devices** on the street, creating a sticky subscription revenue stream.
- **Massive two‑sided ecosystem** (consumers + merchants) enabling high‑margin cross‑sell of loans, insurance, and marketing services.

## Strategic Focus
- **Payment‑led growth** – continue strengthening merchant payment leadership and expanding the omni‑channel platform.
- **Scale high‑margin financial services** – loan distribution, insurance, and equity broking.
- **Embed an AI‑first approach** across all products and internal processes to drive operating leverage.
- **Explore international expansion** of its technology‑led merchant payments and financial services distribution model. [paytm.com annual report](https://paytm.com/document/ir/annual-reports/fy2024-25/Paytm_Annual_Report_2024---25.pdf)

## Why Work Here
- **Benefits**: Medical insurance for self & family, wellness webinars, mental health support, maternity/paternity benefits, ESOPs, annual bonus, car lease, mobile device lease, employee discounts (Paytm Xtras), learning reimbursement, internal job mobility. [paytm.com/careers](https://paytm.com/careers)
- **Culture**: Innovation‑driven, purpose‑oriented (“simplify lives and fuel growth for millions”), with a strong emphasis on AI and technology. [paytm.com/careers](https://paytm.com/careers)
- **Work policy**: Most roles are **on‑site** (Noida, Mumbai, and other locations). [jobs.lever.co/paytm](https://jobs.lever.co/paytm)
- **Engineering culture**: Self‑driven learning, internal mobility, and the opportunity to work on products used by hundreds of millions of users.

## Sources
1. [Paytm Careers Page](https://paytm.com/careers)
2. [Paytm Job Openings (Lever)](https://jobs.lever.co/paytm)
3. [Paytm About Us](https://paytm.com/about-us)
4. [Paytm LinkedIn Profile](https://linkedin.com/company/paytm)
5. [Paytm Annual Report FY2024‑25 (PDF)](https://paytm.com/document/ir/annual-reports/fy2024-25/Paytm_Annual_Report_2024---25.pdf)

## Other roles at Paytm

- [Product Management - Senior Product Manager - Risk](https://feeny.ai/job/product-management-senior-product-manager-risk-paytm-bengaluru-qj6w2m3ysmrt) — Bengaluru, India
- [Risk Management - Broking](https://feeny.ai/job/risk-management-broking-paytm-mumbai-f263kdhccd8r) — Mumbai, India
- [Product Management- Paytm Insurance I Exp- 6-8 Years](https://feeny.ai/job/product-management-paytm-insurance-i-exp-6-8-years-paytm-noida-ft9c05d463w5) — Noida, India
- [Product Management - Senior Product Manager - Lending](https://feeny.ai/job/product-management-senior-product-manager-lending-paytm-noida-f4kaphr9234a) — Noida, India
- [Product Management - Senior Product Manager - EDC Product](https://feeny.ai/job/product-management-senior-product-manager-edc-product-paytm-noida-rqkmvzqj1egc) — Noida, India
- [Product Management - Senior Product Manager (AI) - Risk](https://feeny.ai/job/product-management-senior-product-manager-ai-risk-paytm-bengaluru-3e5rh3t01b93) — Bengaluru, India
- [Intern - Admin and Operations](https://feeny.ai/job/intern-admin-and-operations-paytm-noida-221x9r3sty5b) — Noida, India
- [Process Trainer - Manager - Lending (West)](https://feeny.ai/job/process-trainer-manager-lending-west-paytm-mumbai-sj5snwqns5g5) — Mumbai, India
- [Program Management – Lending(Sales Planning & Distribution Strategy)](https://feeny.ai/job/program-management-lending-sales-planning-distribution-strategy-paytm-mumbai-jj3ktz7qv2rg) — Mumbai, India
- [Risk Analyst](https://feeny.ai/job/risk-analyst-paytm-bengaluru-5r308snexzz9) — Bengaluru, India