---
title: 'Sr. Field & Community Manager at Finix'
canonical: 'https://feeny.ai/job/sr-field-community-manager-finix-san-francisco-w252thr3hjen'
type: 'job'
last_seen: '2026-10-17'
---

# Sr. Field & Community Manager at Finix

- **Company:** Finix
- **Location:** San Francisco, CA
- **Compensation:** $140k–$190k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/finix/1c708fb7-4775-403e-a5d4-735bcb4f597f

## Job description

## About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

## About the Role

We're looking for a Senior Field & Community Manager to build engagement, brand loyalty, and trust among our customers, partners, and advocates online and in person. You'll manage our presence across social media and our community channels, and bring that community to life through executive dinners, meetups, conferences, and field marketing activations that deepen relationships with our most important customers. This role sits at the intersection of always-on community engagement and high-touch, in-person relationship building. You'll need to be comfortable with both a content calendar and a guest list.

Your Team: You'll report to the Head of Marketing and work closely with Sales and leadership on executive dinners and VIP customer events, with Creative & Design on event and campaign assets, and with Organic on turning customer stories into case studies and testimonials.

What you'll do:

- Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels
- Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution
- Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership
- Represent Finix at events to build relationships and visibility
- Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community
- Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth
- Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations
- Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement
- Gather customer feedback and community insights and report trends to Product and Marketing

What you bring:

- 5+ years in community management, field marketing, or event marketing, ideally in B2B
- Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations
- Exceptional written and verbal communication skills, with high emotional intelligence
- Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
- Comfort managing budgets, vendors, and multiple concurrent events without dropping details

What would make us excited:

- Experience in fintech, payments, or at a hyper-growth B2B SaaS company
- An existing network within the payments or fintech industry
- Experience building a customer advocacy or referral program from scratch
- Comfort presenting to and coordinating with senior executives and sales leadership

## About Finix

## Company Overview
- **One-liner**: Finix provides a payment infrastructure platform that enables businesses to accept, process, and manage payments through a developer-friendly API and white-label tools.
- **Entity Type**: Private (Series C, $204M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2015
- **Founders**: Richie Serna (CEO)

## Core Business
- Primary industry/industries: Payments infrastructure, Fintech
- Target customers: Fast-growing startups, SaaS platforms, marketplaces, e-commerce businesses, and large-scale enterprises
- Mission or purpose statement: “To build the most accessible financial services ecosystem in history, starting with payments.”

## Products & Services
- **Finix Payment Platform**: An end-to-end, all-in-one payment solution with a universal API and intuitive dashboard. Businesses can accept and embed payments, automate workflows (reconciliation, underwriting, dispute management), manage fees and compliance, and access automated reporting. It supports payments, payouts, recurring billing, risk management, and compliance in a single system.
- **White-Label Tools**: No-code and low-code tools that let businesses embed a seamless, branded payment experience for their own customers.
- **Developer SDKs & APIs**: APIs and SDKs (including for Android) enabling custom payment experiences and integrations with various payment terminal providers.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Total Funding of $204M, with a $75M Series C round raised in 2024. Annual revenue estimated at $10M (per LinkedIn estimates).
- **Notable Investors/Partners**: Acrew Capital (led Series C), Leap Global, Lightspeed Venture Partners, Citi Ventures, Tribeca Venture Partners, American Express Ventures, Bain Capital Ventures, Homebrew, Insight Partners, Inspired Capital, Sequoia Capital, Visa, and Cap Table Coalition.
- **Growth Signals**: Processes billions of dollars in transactions annually. Grew headcount by ~17.3% YoY. Serves customers including Lunchbox, AgVend, Clubessential, Passport, Vroom, and Meadow. Has expanded into Canada and operates across the U.S. and Canada.

## Competitive Advantages
- **Full-Stack Acquirer/Processor**: Finix is a full-stack acquirer processor, meaning it provides the underlying processing infrastructure rather than just a gateway, giving customers more control and access to better margins.
- **Customizability & Revenue Optimization**: Offers hundreds of configuration options and a choice of fee settings to optimize payments profitability, including per-payment-method pricing, transaction volume discounts, and accelerated settlement.
- **Developer-First Approach**: A “get started in hours, not days” API with thorough documentation, a test environment, and a team dedicated to helping customers design solutions.
- **High Reliability & Uptime**: Industry-leading 99.999% uptime guarantee.

## Strategic Focus
- **Global Expansion**: Building the “global operating system for fintech,” with a specific focus on removing technical, regulatory, and compliance barriers to expand access to payments and fintech globally.
- **Product Depth**: Continuing to enhance the platform with more automation, reporting tools, and embedded payment capabilities to serve the full lifecycle of payment operations for growing businesses.

## Why Work Here
- **Culture & Mission**: Focused on breaking down barriers in financial services and making technology accessible. Emphasis on “people-first” culture with values like “act like an owner.”
- **Remote/Hybrid/Office Policy**: Offices in San Francisco (SOMA district) and Chicago (West Loop). Many roles are US-Remote. Specific job postings may be location-specific (e.g., Toronto role in the job description).
- **Compensation & Benefits**: Competitive salary and equity. Benefits include generous paid time off, wellness days, flexible health plans (medical, dental, vision), 100% benefits coverage for employees and dependents, life insurance, and inclusive parental leave.
- **Engineering Culture**: Developer-friendly environment; the company’s own product is an API, so engineers work on solving complex payments and infrastructure problems. Emphasis on owning implementation, best practices, and architecture.

## Sources
1. [finix.com](https://finix.com/)
2. [finix.com/about-finix](https://finix.com/about-finix)
3. [finix.com/careers](https://finix.com/careers)
4. [LinkedIn](https://www.linkedin.com/company/finix-payments)
5. [Jobs.lever.co (Android Engineer Job Posting)](https://jobs.lever.co/finix/921435a1-3d41-4e4b-a6d3-aec375880305)

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