---
title: 'Sr. Implementation Manager at AXS'
canonical: 'https://feeny.ai/job/sr-implementation-manager-axs-new-orleans-edmkazx82ha8'
type: 'job'
last_seen: '2026-09-07'
---

# Sr. Implementation Manager at AXS

- **Company:** AXS
- **Location:** New Orleans, LA
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/axs/jobs/8766463002

## Job description

From nation-wide music festivals to small fundraisers, WRSTBND is a leading partner for seamless event technology.

WRSTBND was born out of a think tank of tech engineers and event producers to bridge every operational aspect of events. We have created an event technology ecosystem that connects the dots on multiple aspects of an event.

We’re pioneering integrated RFID and NFC scanning hardware, edge computing, real-time mobile transactions and backend processes – each with the ability to be customized to specific event needs and goals.

## The Role

Our new Sr. Implementation Manager will guide clients through technical onboarding to ensure they are prepared to successfully launch and operate events using the WRSTBND platform. This role translates event requirements into effective platform configurations, coordinates third-party integrations, leads testing and user acceptance, and trains client teams on essential workflows and best practices. By delivering optimized, thoroughly tested solutions and preparing clients for live operations, this position reduces implementation risk, improves the client experience, and contributes to successful event delivery and strong client relationships.

As a Sr. Implementation Manager for WRSTBND, you'll

- Lead technical onboarding for new clients and events from requirements gathering through launch readiness; document workflows, ticketing configurations, access requirements, user roles, third-party systems, dependencies, ownership, timelines, and operational considerations.
- Translate client requirements into appropriate WRSTBND platform configurations; guide clients toward best practices and identify technical risks or unusual requirements before they become event-day issues.
- Configure, review, test, and validate events, including ticket types, credentials, access rules, devices, permissions, integrations, and event-specific settings; build and execute end-to-end and user-acceptance testing plans.
- Own onboarding and implementation of supported third-party integrations; gather prerequisites, configure external platforms, validate data flows, mappings, permissions, authentication, and expected behavior, and troubleshoot issues across WRSTBND, client, and third-party environments.
- Lead client training for administrators, managers, operators, and other users; teach critical platform and integrated workflows, develop implementation-specific guides and reference materials, and confirm client readiness before handoff.
- Serve as a technical point of contact throughout implementation; coordinate clients, WRSTBND teams, and third-party providers and clearly communicate capabilities, configuration decisions, dependencies, limitations, risks, testing results, and implementation details.
- Partner closely with Business Development, Operations, and Engineering; escalate complex or net-new integration requirements to Engineering and surface recurring configuration, integration, training, and operational issues.
- Improve implementation scalability by developing and maintaining onboarding documentation, configuration standards, integration guides, testing procedures, training materials, templates, checklists, standardized processes, and reusable best practices.

You don't have to check all the boxes, but we think these skills are important:

- BA/BS Degree (4-year) (Advanced Degree Preferred) related field
- Experience with event technology, ticketing, access control, credentialing, or live-event operations
- 4+ years' experience:
- Configuring and troubleshooting integrations across multiple technology platforms.
- Leading software implementations, integrations, onboarding, training, or technical deployments.
- Experience using tools such as Postman or similar API testing tools.
- Experience creating test plans, acceptance criteria, training programs, or technical documentation
- Experience working directly with clients in a technical environment.
- Advanced Excel Skills
- Strong technical aptitude and ability to quickly learn complex software platforms.
- Knowledge of software implementation, system integration, client onboarding, training, and technical deployment practices.
- Ability to work directly with clients and external technology providers in a technical environment.
- Strong troubleshooting and problem-solving skills, including the ability to translate operational requirements into technical configurations and test scenarios.
- Strong written communication, documentation, organizational, and project-management skills.
- Ability to manage multiple implementations while meeting fixed timelines and maintaining a high standard of execution.
- Ability to identify when client requests conflict with established best practices and confidently recommend effective alternatives.
- Ability to lead client training and clearly communicate technical workflows to a variety of users.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale:  $88,000 - $90,000

Bonus:  This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

These are some of the perks of working at WRSTBND:

- Salary commensurate with experience
- Health, dental, and vision benefits
- 401(k) retirement plan with matching
- Flexible work hours / policy

If you read the above description and feel that WRSTBND excites you, but your experience does not add up completely that is ok. We encourage you to still apply and tell us what makes you passionate and how you can add value to our team.

WRSTBND is committed to fighting injustice. Fairness is key to our company's purpose. We are an equal opportunity employer and value diversity. WRSTBND is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read more about WRSTBND [here](https://www.wrstbnd.com/) or check us out on [Instagram](https://www.instagram.com/wrstbnd/?hl=en).

## About AXS

[AXS](https://solutions.axs.com/), a subsidiary of [AEG](https://www.aegworldwide.com/), sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

## About AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Hybrid

## About AXS

## Core Business
- **Primary industry**: Live entertainment ticketing and venue technology
- **Target customers**: B2B (venues, sports teams, event organizers, festivals) and B2C (fans). Serves over 1,300 clients globally, including the LA28 Olympic and Paralympic Games, Coachella, Red Rocks Amphitheatre, The O2, and Japan’s B.League.
- **Mission**: “Help us revolutionize an industry and deliver better experiences for fans and clients around the world.”

## Products & Services
- **AXS Mobile ID**: Proprietary digital ticket technology that provides a secure, transferable, and personalized entry experience for fans.
- **Primary & Secondary Ticket Marketplace**: A unified platform for buying, selling, and managing tickets for both initial on-sale and resale.
- **Venue Operations**: End-to-end solutions for box office, access control, and in-venue fan experience.
- **Marketing Services**: Tools for audience targeting, CRM, and promotional campaigns to drive ticket sales.
- **Consumer Experience**: A connected, personalized journey from discovery through purchase and entry.
- **Data & Analytics**: Real-time dashboards and reporting for venues and event organizers to make data-driven decisions.
- **Partnerships & Integrations**: API and platform integrations that allow ticketing to be sold through third-party marketplaces and partner systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held by AEG)
- **Key Metric**: Annual revenue estimated at $100M (LinkedIn estimate) — not publicly confirmed
- **Notable Investors/Partners**: Parent company AEG; key clients include LA28, Coachella, Red Rocks Amphitheatre, The O2, Crypto.com Arena, USGA, B.League, and over 500 other clients in the US and Europe.
- **Growth Signals**: Headcount of 528 employees (+20.6% year-over-year), operations in 12 countries, 49 active job postings (+69% year-over-year), and recent new market entries (e.g., Japan’s B.League).

## Competitive Advantages
- **Proprietary technology**: AXS Mobile ID creates a secure, fraud-resistant digital ticket ecosystem that differentiates it from competitors like Ticketmaster.
- **White-glove client service**: AXS emphasizes a high-touch, consultative approach for venue partners.
- **Vertical integration**: As a subsidiary of AEG, AXS has deep ties to some of the world’s largest venues and event promoters, giving it a built-in client base and unique insights into venue operations.
- **Global footprint**: Presence across North America, Europe, Asia, and Australia enables cross-border partnerships and scalability.

## Strategic Focus
- **Revolutionizing the fan experience**: Continued investment in mobile-first, personalized, and secure ticketing.
- **Expanding global reach**: Entering new markets (e.g., Japan with B.League) and deepening presence in existing ones.
- **Data-driven decision making**: Enhancing analytics and marketing services to help clients optimize revenue and fan engagement.
- **Innovation in venue operations**: Developing integrated solutions for access control, concessions, and in-venue connectivity.

## Why Work Here
- **Culture**: AXS describes itself as a “collective of achievers” with a focus on curiosity, inclusion, and fun. Regular parties, outings, and monthly lunches are part of the culture.
- **Perks**: Comprehensive benefits including medical, dental, vision, 401(k) matching (3% employer match), generous time off, parental leave, flexible spending accounts, and wellness offerings. Stocked kitchens and education reimbursement are also noted.
- **Work environment**: Many roles offer flexible work hours; some positions are fully remote (e.g., Sr. Solutions Engineer - Mulesoft). Offices are located in major cities worldwide.
- **Engineering culture**: Strong technical teams across software engineering, site reliability, data analytics, and product development. Opportunities for learning and leveling up through training programs.
- **Recognition**: Shout-outs, celebrations, and prizes for exceptional work.

## Sources
1. [solutions.axs.com](https://solutions.axs.com/us/careers/)
2. [solutions.axs.com](https://solutions.axs.com/us/about-axs/)
3. [linkedin.com](https://www.linkedin.com/company/axs-com)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/axs/jobs/8434366002)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/axs/jobs/8521367002)

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