---
title: 'Sr. Instructional Designer, Learning Operations at Chime Financial, Inc'
canonical: 'https://feeny.ai/job/sr-instructional-designer-learning-operations-chime-financial-inc-united-states-htcm1tvzxr4q'
type: 'job'
last_seen: '2026-11-04'
---

# Sr. Instructional Designer, Learning Operations at Chime Financial, Inc

- **Company:** Chime Financial, Inc
- **Location:** United States
- **Compensation:** $116k–$160k
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-11-04
- **Apply:** https://boards.greenhouse.io/chime/jobs/8842932002?gh_jid=8842932002

## Job description

## About the Role

As a Senior Instructional Designer,  you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service.

Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact.

In this role, you can expect to

- Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
- Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
- Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning
- Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)
- Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
- Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
- Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.

To thrive in this role, you have

- You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.
- Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.
- 7+  years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
- Experience analyzing source material and creating design documents to share with developers
- Experience leveraging AI tools in your daily workflow to accelerate learning outputs, while evaluating those outputs to maintain learning quality and business outcomes
- Experience working in an agile and waterfall (ADDIE) design environment
- Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.
- Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.
- Demonstrated experience designing and developing high-impact blended learning solutions in  2 or more learning authoring tools: i.e.  Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.
- Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.
- Experience driving outcomes through vendor partnerships and contact centers is a plus.
- Strong aptitude in graphic design, video and audio production is a plus.
- Ability and willingness to travel domestically and internationally, approx. 10% of the time.

#LI-Remote #LI-LB1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Wage Notice $116,000—$160,000 USD

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

- 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
- 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
- ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
- 🏝 Generous vacation policy and company-wide paid days off
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to family planning reimbursement
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the [Chime Applicant Privacy Notice.](https://www.chime.com/careers/chime-applicant-privacy-notice/)

## About Chime Financial, Inc

## Company Overview
- **One-liner**: Chime is a financial technology company that provides fee-free banking services—including checking, savings, credit building, and early wage access—designed to help everyday people spend, save, and build credit.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, USA (with additional offices in Chicago, New York, Seattle, and Washington, D.C.)
- **Founded**: 2012
- **Founders**: Chris Britt and Ryan King

## Core Business
- **Primary industry**: Fintech / Consumer Digital Banking
- **Target customers**: Primarily B2C (everyday consumers in the U.S.), with a recent B2B offering for employers (Chime Workplace)
- **Mission statement**: “Unite everyday people to Unlock Financial Progress™” by delivering banking services that are helpful, easy, and free.

## Products & Services
- **Chime Checking Account**: No monthly fees, fee-free overdraft via SpotMe, early direct deposit (up to 2 days early).
- **SpotMe®**: Fee-free overdraft coverage up to $200 (no interest, no credit check).
- **MyPay®**: Early access to up to $500 of earned wages (including government benefits) before payday, with no interest, no credit check, and no mandatory fees.
- **Chime Savings Account**: High-yield savings (up to 3.75% APY with Chime Prime) with automatic savings features.
- **Credit Builder**: A secured credit card that helps build credit history with no credit check and no annual fee, reporting to major credit bureaus.
- **Chime Card™**: Debit/credit card that offers up to 5% cash back on a chosen category and helps build credit safely, with no interest or annual fees.
- **Chime Prime**: Premium membership tier offering 5% cash back, 3.75% APY on savings, travel perks, 24/7 priority support (requires $3,000/month direct deposit).
- **Chime Plus**: Additional membership tier with higher savings rates and exclusive benefits (requires qualifying direct deposit).
- **Chime Workplace™**: Employer financial wellness suite (launched 2025) that combines Chime’s tools with workforce insights, at no cost to the employer.
- **Banking partners**: The Bancorp Bank, N.A. and Stride Bank, N.A. (both FDIC-insured). Chime is the technology layer, not a bank.

## Market Standing
- **Valuation**: Not publicly available from current search results (Chime was previously valued at $25B in a 2021 round; no updated figure provided).
- **Key Metric**: Total headcount of approximately 1,500 employees (as of 2026), with ~750 in product and tech roles.
- **Notable Investors/Partners**: Not explicitly listed in the provided sources; however, Chime is a well-known venture-backed fintech with backing from firms such as Sequoia, DST Global, etc. (Not confirmed from cited materials; treat as “Not publicly available in this search.”)
- **Growth Signals**: 
  - Expanded from core consumer products into employer wellness (Chime Workplace) and premium tiers (Prime, Plus).
  - Continued product launches (e.g., Chime Card, MyPay, Credit Builder) that address underserved needs.
  - Hybrid work model with three primary offices and a growing remote workforce.
  - Over 10 million people targeted for financial education by 2027 through Chime Scholars Foundation.

## Competitive Advantages
- **Fee-free model**: Doesn’t rely on overdraft or monthly fees; revenue comes primarily from interchange fees (merchant card acceptance). This aligns incentives with members.
- **Regulatory compliance**: Operates within a highly regulated environment, partnering with FDIC-insured banks; maintains strong in-house risk, compliance, and legal infrastructure.
- **Innovation in credit & lending**: Pioneer in fee-free overdraft (SpotMe) and no-credit-check credit building (Credit Builder), forcing industry-wide changes.
- **Member-first design**: Products built on direct member feedback; no minimum balance requirements, no hidden fees.
- **Large user base & brand recognition**: One of the largest U.S. neobanks, with millions of members.

## Strategic Focus
- **Deepening the product ecosystem**: Expanding premium memberships (Prime, Plus) and launching employer-facing solutions (Workplace) to increase revenue per member and loyalty.
- **Financial inclusion**: Continuing to offer tools that help people with limited credit history or low balances access banking services without punitive fees.
- **Regulatory leadership**: Investing in compliance and risk management to maintain strong relationships with regulators and partner banks.
- **Artificial intelligence**: Active hiring in AI/ML roles (e.g., AI/ML Engineer) to improve personalization, fraud detection, and member support.

## Why Work Here
- **Culture**: Grounded in core values of member-first, civic-minded innovation, and diversity, equity, and belonging. Chime emphasizes inclusivity and a welcoming environment for all perspectives.
- **Work environment**: Hybrid work policy—employees typically spend 4 days on-site per week (with offices in San Francisco, Chicago, New York, Seattle, Washington, D.C.). Remote roles also available.
- **Perks**: As a Pledge 1% member, Chime has committed 1% of its equity to the Chime Scholars Foundation (scholarships for college, apprenticeship, trade school). Financial education outreach is a core part of the company’s impact.
- **Engineering culture**: Significant engineering presence (750 product+tech employees) with roles in data science, machine learning/AI, and software engineering. Focus on building scalable, compliant financial services.
- **Mission-driven**: Employees describe working on products that “unlock financial progress” and directly improve the lives of millions.

## Sources
1. [chime.com](https://www.chime.com/) – Company overview and products
2. [chime.com/about](https://www.chime.com/chime-financial/) – About Us, leadership, history, and mission
3. [careers.chime.com](https://careers.chime.com/) – Careers page, culture, and locations
4. [careers.chime.com/en](https://careers.chime.com/en/) – Careers page with job listings and diversity info
5. [builtin.com/company/chime](https://builtin.com/company/chime) – Company profile, offices, headcount, and work policy

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