---
title: 'Sr. IT Engineer, IAM & Platform Management at Fetch'
canonical: 'https://feeny.ai/job/sr-it-engineer-iam-platform-management-fetch-madison-whwkjmr8knhd'
type: 'job'
last_seen: '2026-09-14'
---

# Sr. IT Engineer, IAM & Platform Management at Fetch

- **Company:** Fetch
- **Location:** Madison, WI
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.gem.com/fetch/am9icG9zdDq8_Wuh5DAk01oCX4Prlnq_

## Job description

Position Summary This role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation).

## Role Purpose

- Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation.
- Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on.
- Identify, propose and implement improvements.
- Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur.
- Provide senior technical depth that the current generalist model cannot sustain.

## Key Responsibilities

1. Identity & Access Management (Okta)

- Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes).
- Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations.
- Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement.
- Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team.
- Maintain security compliance for identity systems in partnership with Information Security.

1. Access Automation & Risk Reduction

- Build and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration.
- Investigate and close automation gaps.
- Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems.

1. Atlassian Suite Platform Administration

- Own Jira project configuration, workflows, permission schemes, and automation rules.
- Administer Confluence spaces, permissions, and documentation standards.
- Support Bitbucket configuration and access where applicable.
- Design for scale and plan platform architecture proactively rather than administering reactively.

1. Platform & Identity Architecture

- Evaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability.
- Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response.

1. Cross-Functional Partnership

- Partner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings.
- Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team.
- Serve as the technical point of contact for identity and Atlassian platform questions across the company.

1. Documentation & Continuous Improvement

- Maintain clear, current documentation for identity workflows, access policies, and platform configuration.
- Identify recurring manual work in identity or platform administration and drive it toward automation or self-service.
- Contribute to access request, approval, and audit workflow improvements.

Decision Rights

Within established security and platform standards, this role is authorized to:

- Configure and modify Okta and Atlassian platform settings within approved change-management practices.
- Design and implement access automation workflows.
- Recommend and prioritize platform architecture changes.
- Flag and pause changes that present apparent identity or platform risk pending review.

Required Qualifications

- Ability to work onsite as needed to provide hands-on IT support to Fetch team members in our Madison, Chicago, Boston, or New York offices.
- 5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration.
- Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation.
- Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design.
- Working knowledge of SAML/SSO concepts and access governance practices.
- Familiarity with scripting, automation tooling, and API/webhook-based integrations.
- Strong documentation habits and ability to work independently on platform architecture decisions.

## Preferred Qualifications

- Experience remediating identity-related security incidents or entitlement misconfigurations.
- Experience with JumpCloud, Google Workspace admin, or AWS IAM.
- Experience designing access review or automated deprovisioning programs.
- B.S. in Computer Science, Information Systems, or equivalent experience.
- Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent).

Core Competencies

- Deep technical ownership of high-blast-radius systems
- Proactive risk identification and architecture-first thinking
- Automation-first problem solving
- Independent judgment and prioritization
- Cross-functional partnership with Security and IT leadership
- Documentation discipline

## About Fetch

## Company Overview
- **One-liner**: Fetch is a rewards app and outcomes-based advertising platform that gives users points for everyday shopping, dining, and gaming activities, redeemable for gift cards and other rewards.
- **Entity Type**: Private (Series E)
- **Headquarters**: Madison, Wisconsin, United States
- **Founded**: 2013
- **Founders**: Wes Schroll

## Core Business
- **Primary industry/industries**: Consumer rewards, digital advertising, mobile apps, data analytics
- **Target customers**: B2C (consumers via the Fetch app) and B2B (brands and retailers via its outcomes-based advertising platform)
- **Mission or purpose statement**: To create the rewards destination for everyone, turning everyday moments into opportunities for consumers to earn something back while helping brands acquire and retain lifelong consumers.

## Products & Services
- **Fetch Rewards App (Consumer)**: A mobile app that awards users "Fetch Points" for submitting receipts from any retailer, as well as for dining out, playing games, and other daily activities. Points can be redeemed for free gift cards to popular retailers, restaurants, and charities. The app personalizes offers and becomes more rewarding the more it's used.
- **Fetch for Business (Advertising Platform)**: An outcomes-based advertising platform that gives brands SKU-level visibility into over $212 billion in annual gross merchandise value. It helps brands target shoppers with purchase-based offers, drive incremental sales, and build lasting brand loyalty through a non-disruptive, reward-based ad model.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $855.3 million in total funding across 13 rounds; annual revenue estimated at $102 million [linkedin.com](https://linkedin.com/company/fetch-rewards)
- **Notable Investors/Partners**: Not explicitly listed in search results, but the company has raised significant capital (Series E stage) from venture capital firms.
- **Growth Signals**: Employs 792 people (with a -5.6% YoY change) [linkedin.com](https://linkedin.com/company/fetch-rewards); processes over 13 million receipts daily; has visibility into $212 billion in annual GMV; named one of America’s Best Startup Employers by Forbes for two consecutive years [fetch.com](https://fetch.com/careers/jobs); has offices or coworking spaces in Madison, Chicago, Birmingham, Boston, New York, and Mexico City.

## Competitive Advantages
- **Massive, proprietary data set**: Fetch possesses the largest retail-agnostic, SKU-level view of household spending, giving it unique consumer insights that power its advertising platform.
- **Mutually beneficial model**: Unlike disruptive ads, Fetch’s model creates a win-win where consumers get rewards and brands get measurable, outcomes-based results.
- **Scale and adoption**: With millions of active users and over 13 million receipts submitted daily, Fetch has a large, engaged user base that is difficult for competitors to replicate.
- **Third-party validated measurement**: The platform’s effectiveness is rigorously measured and validated by industry-leading third parties, building trust with brand partners.

## Strategic Focus
- **Continued platform expansion**: The company is focused on growing its rewards ecosystem beyond just receipt scanning, including dining, gaming, and other daily moments.
- **Deepening advertising capabilities**: Fetch is investing in its outcomes-based ad platform to help brands acquire and retain consumers more effectively.
- **AI and data science**: The company is actively hiring for roles like Staff Product Designer, AI Labs and Senior Data Scientist, indicating a focus on leveraging AI to enhance personalization and product innovation [fetch.com](https://fetch.com/careers/jobs).
- **International and talent growth**: With offices in Mexico City and remote roles, Fetch is expanding its geographic footprint and talent base.

## Why Work Here
- **Culture and recognition**: Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, with a people-first culture rooted in trust, accountability, and innovation [fetch.com](https://fetch.com/careers/jobs).
- **Generous compensation and benefits**:
    - **Equity**: All employees receive Restricted Stock Units (RSUs), giving them a stake in the company’s success [fetch.com](https://fetch.com/careers/faq).
    - **401(k)**: 100% match on the first 4% of contributions [fetch.com](https://fetch.com/careers).
    - **Parental Leave**: 20 weeks for primary caregivers, 14 weeks for secondary caregivers, plus a $2,000 stipend [fetch.com](https://fetch.com/careers).
    - **Education**: $10,000+ per year in education reimbursement for job-related courses or programs [fetch.com](https://fetch.com/careers).
    - **Family Planning**: Support for egg retrieval, adoption, IVF, and surrogacy through partner Carrot, with a $10k lifetime stipend [fetch.com](https://fetch.com/careers).
    - **Health & Wellness**: Medical, Dental, Vision (with perks like teeth whitening and laser eye surgery discounts), HSA with employer contributions, wellness coach, nutrition counseling, and Gympass membership [fetch.com](https://fetch.com/careers/faq).
    - **Time Off**: Flexible PTO, 9 paid holidays, plus a year-end week-long break [fetch.com](https://fetch.com/careers).
    - **Pet Insurance**: Fully covered for the first pet, and bereavement leave includes furry family members [fetch.com](https://fetch.com/careers/faq).
- **Flexible work environment**: Most roles offer a "Remote Flexible Environment," with offices in Madison, Chicago, Birmingham, Boston, New York, and Mexico City for in-person collaboration [fetch.com](https://fetch.com/careers/faq).
- **Early career programs**: Offers a 12-week Tech Internship and a 12-week Tech Apprenticeship program for those starting their careers in software engineering or data [fetch.com](https://fetch.com/careers/faq).
- **Hiring process**: Typically includes an application review, a take-home exercise, a phone interview, and a panel interview [fetch.com](https://fetch.com/careers/faq).

## Sources
1. [fetch.com - Careers Page](https://fetch.com/careers)
2. [fetch.com - Careers FAQ](https://fetch.com/careers/faq)
3. [fetch.com - About Us](https://business.fetch.com/about-us)
4. [fetch.com - Open Positions](https://fetch.com/careers/jobs)
5. [linkedin.com - Fetch Company Page](https://linkedin.com/company/fetch-rewards)

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